Microsoft Investigating Xbox Owners for Fraudulently Refunding Destiny

After Bungie announced Destiny‘s upcoming The Dark Below DLC, many gamers became fed up with different points of the game - some Xbox gamers, however, don’t like the PlayStation-exclusive content. Some asked for refunds using bogus reasoning, which Microsoft initially fulfilled. Now, upon discovering that many lied about their refund’s true reason, Microsoft is investigating all users who wanted a refund on the basis that they committed fraud.

[Volkama]

Drama. I doubt anything will come of it.

[donthate]

Yup, I think MS is just showing some muscle to prevent people from asking for refunds with illegitimate reason due to MS good will.

That said, let this be a warning to those considering Destiny that I and many others see it is a crap game, but you should rent it first to see if you like it!

[famoussasjohn]

They are banning people for fraudulently asking for refunds as a tutorial on getting a refund for DLC was posted online when chatting with representatives so you get a refund.

For the disagree - http://www.reddit.com/r/xbo...

This is for people who are trying to fraud the system and get a refund for something they bought and paid for and have already played.

[sonarus]

I don't think Destiny is a crap game i just feel it waaaay under delivered on its initial promise. I felt the same way about the first assassins creed and that game went on to spawn a ridiculous amount of sequels

[uptownsoul]

I agree, if you buy a game that you later think is garbage…Deal With It!!! That's how it always has worked since home console gaming started in the late '70's!!!

[1nsomniac]

If Bungie are allowed to lie to paying customers why can't custormers lie to return it. After all the law is in the favour of the consumer over the corporations. Apparently...

[morganfell]

How did Bungie lie?

The game is exactly what the Alpha and the Beta showed it to be. Anyone that didn't play the Beta when you could get into it without buying the game deserves to be slapped for failing to take a free opportunity to research their future purchase.

Anyone that played the Beta, purchased the game, and now are complaining lacks the intellect to properly evaluate a game during the more than sufficient time allotted by the Beta. Either way, complainers need to go in the batroom, look at the immature person in the mirror, point at them and start laying blame.

[BitbyDeath]

Punishment does not fit the crime.
You should never lose content you actually paid for, that sounds more fraudulent than conning out a refund for a game.

Obviously MS are accepting the excuse for it so they are also accountable in this.

[BDSE]

Well if YOU think its a crap game I'll definitely take that on board..../sarcasm

[Kingthrash360]

Not that I disagree...because ive played the alpha and beta and ended up not buying the game. But I do remember bungie showing a whole landscape and stating you will be able to explore all of this...that, my friend was a lie.
I'm not saying its OK to do fraud because of this... its not OK at all. But bungie did indeed lie.

[UltimateMaster]

If the claims are fraudulent, isn't it Microsoft job to make sure that it is a fraudulent claim before giving the refund in the first place?

The way they said it is that if they think you made a fraudulent claim then they threaten you by banning you from Xbox Live?

Well, it's a good thing I don't have to deal with that company.

[Enigma_2099]

@uptownsoul

You deserve to keep every crap game you ever buy. As far as refunds for games, if a customer thinks a product is worth it, they don't ask for refunds. The fault here isn't with the consumer...

[user5575708]

they should refund half of the $20 because the DLC is really just worth about $10. I would be pissed too if i paid $20

[BootyBandit]

For a crap game it sure takes up all of my free time. I play Destiny every single day since the day I bought it and don't see myself not playing it any time soon. It's the most I've played a game in years. I think it's fantastic and seriously can't get enough of it. My friends list has nearly tripled since Destiny released and not 1 person has dropped off from playing it regularly.

[retro_]

In no way is Destiny a crap game. It's the one game I return to again and again and really enjoy.

[remixx116]

@morganfell

actually your wrong, I played the beta amd thought the game was sufficient and enjoyable. Yet I am one of these "complainers" you speak of as I am not happy with the final product.

The beta did not at all foreshadow the incredibly shallow game it was destined to be (pun intended). The beta did not foreshadow dlc on the disc, it did not foreshadow a 6 hour story mode or the somewhat overpriced and clearly lacking dlc.

So no you deserved to be slapped for telling people that they do not have the right to complain about a product that I cleary lack luster and is has a large amount of content ON THE DISK that is inaccessible and is being sold to you later for an unfair price.

im sad to see that your one of the sheep that embrace the idea of being being screwed over.

[remixx116]

@morganfell

actually your wrong, I played the beta amd tjought the game was sufficient and enjoyable. Yet I am one of these "complainers" you speak of as I am not happy with the final product.

The beta did not at all foreshadow the incredibly shallow game it was destined to be (pun intended). The beta did not foreshadow dlc on the disc, it did not foreshadow a 6 hour story mode or the somewhat overpriced and clearly lacking dlc.

So no you deserved to be slapped for telling people that they do not have the right to complain about a product that is cleary lack luster and is has a large amount of content ON THE DISK that is inaccessible and is being sold to you later for an unfair price.

im sad to see that your one of the sheep that embrace the idea of being being screwed over.

[redwin]

I'm not getting the DLC because I feel like I'm getting 1/2 of the product that Sony is getting, for the same price. It's not like is a exclusive skin for ps4 owners or an extra DLC just available for ps4. It's 1/2 of what Sony is getting for the same price. If it was timed and I would get it in a month or two free so Sony getd it first, I would not have mind, but no, I'll feel like I've been taken advantage of .. No thanks!

[VforVideogames]

I haven't buy any digital games on ps4 but can I return it if I just didn't like it? I know I can do this on my XB0.

[Hereiamhereibe2]

No you cant. Can't on Xbox either...

[IrishSt0ner]

In the UK all online sales (digital and physical) can be returned within 30 days, by law, doesn't matter which company it is there's no loophole. If they refuse you can report them to be prosecuted.

I buy all my stuff from the US store, cheaply, so not sure I'd get away with refunds.

[Christopher]

If you've played the game for the last month, you don't get a refund. If you've owned it a few days and played only a little, give it to them if it's a good reason.

Seems pretty easy to settle.

As far as Kotaku and their sudden interest in "Anti exclusive content for multiplatform games," strange to see them pick up on this now instead of last generation. Wonder what their thoughts are on outright buying timed exclusivity of a whole game?

[Findingcrybabies]

they chose to buy an XB1. Why they getting pissy now?

[joab777]

Can xbox players please stop crying. Damn! Do u even remember what u got last gen. Last gen? How about Sunset Overdrive?

Gimme a break.

[jhoward585]

I don't know anything about MS return policy on x1 games.
My question is, can't MS do a quick investigation before refunding a game?

[Volkama]

What kind of investigation? Someone says they want a refund, if they have a valid reason then MS give them a refund. There isn't really any way to prove that the given reason is false.

Here someone gave an invalid reason, and then tried the "look, all of my friends are doing it!" answer that is also not a valid reason. MS gave a stock answer that they'd investigate, but they won't. They can't tie Kotaku user accounts to XBox user accounts.

[jhoward585]

If MS can ban x1 owners after they conduct an investigation than I don't see why they can't do the investigation before refunding gamers their money.

Besides, it could be a system technical issue for all we know. computer system in general aren't always reliable/consistence. Sometime they perform well and sometime they don't.In other words, they aren't 100% as far as reliability.

With that being said, MS could be banning x1 owners for no reason.

[TotallyNotGlenn]

jhoward585, when a customer asks for a refund, that usually happens quickly. An investigation takes time--too much time for a good customer service system to handle. Most companies give the refund and if they see anything weird, try to tweak the system against problems for the future.

[GregMicek]

Exactly, this is nothing in the end. Microsoft isn't going to pay someone to do any actual investigating. Just some MS customer service rep being a jerk and trying to scare people.

[donthate]

jhoward585:

This is MS good will towards their customers, because there is no policy towards providing a refund after a digital purchase has occurred.

The only investigation here is that a customer "claimed" after the return that they lied to get a refund. So you can't investigate something that has NOT happened yet.

That is fraud, and can be very serious.

However, how MS would enforce this is difficult and I doubt anything would come out of it other than deterring others asking for a refund.

The one that should burn on the stake is Bungie for treating their fans with a sh!t game, and have the gall to charge customers the same amount for less content on an equivalent platform!

[MSBAUSTX]

@ donthate

I can see why Bungie thought they could do that to people. Ubisoft has been doing it like crazy to Wii U owners almost since launch and will keep the trend when they release Watchdogs for Wii U with No DLC at all. So why shouldnt Bungie think they couldnt release a product for the same price but with less features? -sarcasm

This is just another case of a company thinking that they can do whatever they want and we will take it because we have no choice. These people did commit fraud though. If you buy a platform and a game you dont get a refund unless something technical happens to it, not because you chose the wrong game and dont like it now.

[Anon1974]

If they already refunded the game there should have been some oversight by the employees processing the refund. You can't go back and punish a user after they're already received a refund that your people put through.

[donthate]

That is ridiculous!

The fraud doesn't get discovered until after the refund. So of course you can punish the user after the fact.

The real question is why are you and others protecting the people doing fraudulent activity based on a company's good will?

If you want a refund based on legitimate complaint that is fine, but if you just want a refund because you are done with the game, then that seems unfair to both MS and the Bungie. That is despite the fact that I do not like how Bungie treated their customers.

I would imagine your tune would be different if it was your mobile game being returned fraudulently.

[Anon1974]

Personally, I don't care why users of my games want refunds. If they want a refund, I process a refund because it's better customer service than to fight them over why they want a refund.

I stick by my comments. If Microsoft employees processed a refund in the first place, the refund should stand. If Microsoft wants to turn around and change their policies on how they process refunds than that's something they're free to do moving forward, but it shouldn't apply retroactively. If they weren't refunding people's money for valid reasons in the first place than that's on them.

@gangsta_red. Wow. So I'm all for companies sticking by their policies and not changing them and retroactively penalizing customers...and that's somehow "anti-Microsoft"? You're unbelievable. Back, troll! Back under the bridge from whence ye came! Hi yah!

If any company processed refunds for a game, then decided suddenly they didn't like the reasons people gave for the refunds after the fact...I'd say that's tough. You shouldn't have put through the refunds in the first place then. I could care less about what company we're talking about.

[gangsta_red]

"The real question is why are you and others protecting the people doing fraudulent activity based on a company's good will?"

Because it's against MS, that is why darkride is protecting them. There is no excuse for this and the fact we have people arguing this is amazing.

Hey Darkride, you claim to be a developer...you don't think this is fraud and should be punished? No one should try and defend this.

[CorndogBurglar]

"I could care less about what company we're talking about."

AHA! So you DO care about what company we're talking about!

[Anon1974]

@CorndogBurglar. Yes. I do care a bit, or else I wouldn't be discussing this, would I now? But I could care a little less. :)

[UnwanteDreamz]

The expression is " I could not care less". I could care less is nonsense.

[CorndogBurglar]

Lol. Just busting your balls, man.

[Anon1974]

@UnwanteDreamz. Thanks for that. If I'm ever writing a book report or something and I need a grammar check, I'll be sure to call.

[Ra3030]

"The real question is why are you and others protecting the people doing fraudulent activity based on a company's good will?"

To whoever said this first and then repeated it...

First off who said it was Fraudulent activity?...Microsoft? The person who published this story?
Saying something is "fraudulent activity" and proving that it is, is 2 very,very different things. This whole story seems true and if so Microsoft is setting itself up for some trouble down the road. If I was banned for this and they cried "Fraud" I would see them in court and I recommend anyone that was banned do the same.
Wow! Fraud, isn't that kinda what Microsoft did with the Xbox One and Kinect? They said "Xbox One can't work without Kinect". So people paid the $500 for it before they were given the option of a Xbox One working without the Kinect.
This is a very slippery slop for Microsoft it's difficult to believe they fell into this hole.

[ger2396]

How would you even do that?

[jhoward585]

Well, as soon as the x1 owner calls xb live rep and ask for a refund, MS should tell x1 owners to allow them to do a quick investigation first before refunding x1 owners their money. a few days wait that is.

Besides, Why not do it the same way windows OS does it. Once the system detect an error it should be sent to MS's data base. This way they'll have some idea on what causing the issue and they can use that info to investigate. Again, computer aren't always reliable.So, doing an investigation is the only way to be sure.

[jackanderson1985]

in all fairness they're committing acts of fraud, getting their profile banned should be the least of their concerns.

also not sure why they're moaning that PS got exclusive content... it was well advertised that PS was getting exclusive stuff it's not like it was the day of and bungie went "oh hey PS owners you get this, MS users tough tits"

[DarkOcelet]

Yeah sure lets get ripped off by Bungie releasing a half game with locked is content and do nothing . That sounds real nice

[GearSkiN]

I sold my copy on ps4, and I think it's dumb that xbox pays the same on season pass but they will miss another mission coz of exclusive deal, not fair.

[WeaseL]

PS4 & XB owners get the same for the DLC the only difference is Sony giving the extra content away FREE to PS+ owners who buy the DLC.

[cl1983]

It's not bungie releasing half the game it's Activision. They control the contracts.

[vallencer]

They never advertised that parts of the expansion pass were being taken out. Most people know that playstation was getting exclusive stuff. The difference is they never advertised that it was stuff in the expansions that people will be paying for that was being taken out to only get a YEAR later. If it was a month I probably and honestly wouldn't care. A year though is excessive.

[SCW1982]

Rise of the tomb raider says hi.

[SliceOfTruth888]

This ruins everything for people. Microsoft FINALLY gave more power to the reps you first come in contact with and now that power will be taken away because of all of these crybabies. You made a bad purchase deal with it just because you used your monthly allowance on it dont ruin it for everyone. So now if someone legit makes a mistake its going to be a hassle because now you will have to jump through hoops to get the refund. Another reason why the gaming community is just trash

[JeffGUNZ]

This. Growing up I was always taught "buyer be ware". People impulse buy the DLC and are trying to return that now too. I mean come on, who the hell is actually BUYS something before they know what the product will ACTUALLY contain? Entitlement brother, it's ruining this world.

[FPS_D3TH]

I agree a hell of a lot of this has to do with expectations and entitlement.. But my buddy and I were just talking about what the ultimate culprit for how this game has not only gotten away with it already too by making a Destiny a success and profit within it's first week, but why people even feel entitled and expected differently from Bungie.

Hype.

All they really have is hype and the all to known fact that the general population
a) doesn't pay attention to most internet sites like this and
b) have been all too complacent lately with purchasing day 1 DLC, preordering games and season passes without even knowing the details or their contents.

Being a videogame, the industry is able to claim their products as art. So it seems that they get to be the deciding factor in determining the price of their content. There is nobody regulating it so why not? /s.

Quite honestly, (maybe I'm old but goddamn I didn't think 25 is old) 70$ for the content I paid 70$ plus tax for in destiny, on top of the announced DLC content (which if not bough through season passes would cost 110$ without tax) sounds like what was originally planned for this game in the first place. What happened to Saturm that I was shown and told in trailers I could explore? What happened to that awesome shot of Jupiter we were shown? The social tower like area in the Reef? The story and sad excuse of grimoire explanation? (which seems to have been designed with idea of saving time and developer effort by offloading to a small team, potentially outsourced even, easy enough) why is there so little content, why does it take so long to get anything good? Why can't I get anything good in the Raid but this goddamn Chatterwhite? I've played many loot based games and to me it looks like it's down to the fact there just isn't enough base content to go around. So they justify the price point by rehashing it over one of the longest loot grinds I've experienced. Not to mention how the game is still very much a Beta based on the first weeks patch, and the major rehaul of the iron Banner (again another indicator of how Bungie was hyping massive and vastly different game than we expected)

Either way the point I was getting to was everyone bought the hype. They scaled back massively for expansions once they saw the preorders and respond and intrigue it had built but I'll be damned if they think that what they delivered on is worth it. And I feel sorry for the people who have bought these season passes right away and will continue to support this kind of business because they've been conditioned too and start the entitlement tropes about well if you can't afford it too bad. Well yeah I'm sorry to say I can't afford paying $100+ to experience what used to be full games. I will have to miss out on the multiplayer and play catch up a year down the road when it's complete edition comes out, given this trend contines.

[FPS_D3TH]

I for one hope it does not. I will trade destiny in and I hope many will do the same If they feel the same way I do, or feel that gaming has becoming an expensive money grab full of fake ideas, bull shots and false hype. It was startling to see this a couple years ago with games like cod offering elite. But COD was a at least 6 games deep by then and people had a much better idea of what to expect. Destiny is a brand new IP and ended up being the best launch of a new IP in history. Having seen the preorder numbers almost up to a year beforehand I'm willing to bet they took the opportunity of scaling back its content for DLC and updates because no one knew what to expect. Because no one regulates this industry, they got to determine that what you got is worth what you paid for and that they can claim design choices as the reasoning for such. That's even if you figure it out. Destiny showed a lot of what it was doing and some developers say they showed more than most. Everyone bought the hype train. It's all they need to make money on videogames it seems.

[DJStotty]

thats why i didnt buy the season pass on day 1 when offered to me at the till in GAME. Even though they said you can get it a few pounds cheaper. I held off and glad i did. I'm not paying 20.00 pound for 2 hours worth of content sorry but no. I will get the DLC when it is on sale/cheaper

[Eonjay]

While I think the whole matter is ridiculous, companies do have strict policies about returns. So, if you get a refund by giving a false reason, they may react. But I wonder exactly what false reasons people are using. I would make the case that I was uninformed about the content and purchased in error. That would be a legit reason right? No point in lying.

Then again, I always found buying DLC and season passes without exact knowledge of the content to be a bit misguided. I applauded DriveClub for giving a detailed breakdown of what to expect if nothing else.

[JeffGUNZ]

Funny thing man, I always tell people to hold off on the season pass. You can get a season pass anytime, I mean Xbox is giving Titanfalls season pass half off now and all the content has been released. Wait till you see at least the first DLC then you can draw conclusions of how the content will be. I will get the Destiny DLC as I am hooked on this game and will be playing it for sometime. But for others, who get a lot of different games, this isn't worth it for them.

Bottom line, people need to stop impulse buying.

[Volkama]

DriveClub gave people forewarning of what to expect? Heh. Did they happen to mention when we can expect it to work properly? :)

[Eonjay]

Well then you can make the case that people should always hold off from DLC. Not merely because unexpected situation can come up, but also because without playing a game, how would you know that you would be interested in DLC?

[Volkama]

Ah I'm not really trying to make any particular point for or against DLC, I'm just poking a bit of fun at Driveclub. It's the fashionable thing to do.

I very nearly bought the stupid expensive edition of Destiny that included the first 2 DLC packs, and decided against it for the very reasons you say. Now I'm glad, as I have no plans to buy those content packs.

[Ethereal]

While I can completely understand the frustrations of Xbox owners and I do not condone these types of deals in the industry, PlayStation owners have had to wait for time exclusive deals for the entirety of last gen. Activision still requires PlayStation gamers to wait for COD download packs even after purchasing the same season pass. Additionally, they had to wait for Skyrim DLC as well. It sucks, I get it and I understand that Destiny is sort of different but its not like they haven't done this before.

[vallencer]

The cod expansions though are only one month later that you wait. Also when they come out they include ALL the maps and not just 3 out 4 for one to be given to you a year later. That's the major difference. Also as far as the Skyrim dlc goes that has nothing to do with exclusivity. That was because Skyrim and the dlc just ran terrible on the ps3.

[Ethereal]

Right but the exclusive content is only until 2015 which is one month after the release of the first expansion. Xbox owners just have to wait for a portion of it to release, they are still getting a majority of it the same day. I fail to see how this is something to get upset over. Unless this stems from the fact that most of the player believes the game lacks content. I thought Skyrim also had a delay but I may have been mistaken for Fallout DLC. Either way it happened before.

[Antifan]

PC didn't get that Skyrim DLC neither in the same time as xbox. So please, come up with another excuse.
Oh right, money-hatting MS. Just wait until Fallout 4 is announced....MS will throw out so much money, you'll be able to ride a yacht in it.

[cl1983]

@Ethereal it's not 2015 it's at least a year latter so now your talking it may be Dec 2015 or latter.

I intentionally didn't by the dlc bundle, and I'm going to wait till both dlc are out and get it at a reduced cost.

[vallencer]

No the content is releasing fall 2015. Not early 2015. That's why it's frustrating. If it was in January or February I wouldn't care at all. But this is a year like a whole year later. We are already missing one strike that is also exclusive to playstation and that won't be released until next year as well.

No I don't think the game lacks content in all honesty but I just think it's unfair to take something out of the expansion pass. If it was a strike designed separately and given to them I wouldn't mind. It's paying for an expansion that's 20 dollars and then them taking a part of it out is what bothers me.

The also other unfortunate part is the first 2 expansions both have exclusive stuff being taken out of them. That we have to wait for. It is what it is but I don't condone timed exclusives in general to be honest. The only people winning are the people getting the money.

[Ethereal]

Well if that's the case then it's unfortunate its a year later. Despite that, it is really only a strike which is nice rather than a full traditional DLC. I guess all I can say is welcome to modern gaming! Cheers! We have no one to blame but ourselves by making this a viable business strategy. Then again, they are in the business of making money...oh well time to vote with your wallet.

[SCW1982]

I appreciate you making sense. Now I hope people understand that what your saying is absolutely true.

[vallencer]

This is in response to your above reply to me because I can't reply to you up there haha. I also think the thing with tomb raider is as stupid as this destiny deal too. It isn't fair to any gamer what so ever and that's the really crappy part.

[CyrusLemont]

I don't know how Destiny's warranty is covered, but can I get a refund if the game is constantly getting disconnections and hasn't improved since launch? I bought a physical copy from in store though.

It's isolated to this particular game and no other MP games or PSN itself on the PS4. It's incredibly frustrating when you're really close to beating a boss or something and then the game just disconnects.

[JeffGUNZ]

The monkey errors were fixed thankfully. Tuesday was unplayable. I played for several hours after work yesterday and it was good. Hope it's working better for you now.

[beereal360]

I didn't know you could get refunds for downloaded games. I would have been returned Destiny. I'm calling right now

[JeffGUNZ]

Be careful. Not sure when you got your game, but they will check your gamertag and see; "did he beat it, how many hours, etc". You don't want to have them think you're doing something fishy.

[martinezjesus1993]

Incoming "I sold my copy of the game because I suck at crucible and dont know how to use the ingame economy to buy better gear" comments.

Oh wait, people just like blaming Bungie on there lack of skill.

[VitaOwner]

This pretty much sums it up, as well as the tired "content" argument. There are plenty of games that come out that are single player only and the campaign could be around 20 hours if you are lucky and no one complains about lack of content. The double standards on this game are hilarious. And I'm mvp on crucible maybe 70% of the time, so I certainty meet a lot of players lacking skill lol

[martinezjesus1993]

Im up there with you man, the guys selling this game back are probably the ones we are owning game after game in crucible.

I dont mind really, the less dead weight joining my team the better.

[DragoonsScaleLegends]

XO owners want refunds because a game on their console has exclusive content on another? Am I hearing this right because every other 3rd party game I get for PlayStation has Microsofts hands up their a$$ with exclusive content on Xbox. Tough $hit.

[FullmetalRoyale]

I got a refund on Driveclub because at the time it had been well over a week and a half, and I had still not been able to connect online. So I called Sony and got a refund.

Now here is why I mention this here:

I got the refund, for legitimate reasons. However, the game remains on my tiles, and presumably still playable. I assumed *that it would be removed, but it's been a week and I seem to still have access to is. I was not directed to delete it, but I wonder if they expect everyone to be honest, or if they will correct this mistake.

I would feel guilty playing Driveclub after having gotten a refund for it, so I won't.

But I am curious as to what would happen to someone on either Xbox, or PS, that got a refund and chose to keep playing the game.

Surely this is not common.

[G20WLY]

I used to rent films from PSN. They'd still be on XMB after you'd watched them and after the rental time was up. When you try to watch them again, though, it just says the 'content has expired'.

It just stays until you delete it. Maybe to remind that you could repurchase it? Perhaps it now links to the store for that content?

I'm not certain that this is the same for refunded digital games on PS4 or Xbox, but I'd imagine so...go on, be a devil, give it a little click! >:D

You're not being naughty like the fraudsters the article refers to, you're just a confused consumer, after all! ;^)

Edit to below: EEEK! Man, I can't believe you pressed it, you're for it now! Kidding aside, that's mental... :O

[FullmetalRoyale]

Yep. I can play it. Wth....

This doesn't make any sense.

[FullmetalRoyale]

Lol

I'm deleting it. Homie don't play that.

[lolosgolos]

You can't ask for a refund after a month. Less than a week yes and the timing is off for those trying to return it when better games are coming out. If I was MS it would be a big hell no on that refund

[mochachino]

I don't support 3rd party exclusives at all but it's funny that on the Bungie forums there were xone owners trading the game in because they're getting one less strike saying it's unfair, for COD...which has xone 3rd party exclusive content.

[iluvmaPS3]

I hope those idiota get thier accounts banned permanently. I also think kotaku is fault for such a stupid article

[MCTJim]

Fraud gets the banstick....I am glad they banned them.

[Bubiii]

Now Xbox people there's your...Crackdown (2) ... Ouch!

[DanZeeMan]

It's bungies fault for releasing half a game for £54.99 and then expecting another £20.00 for another 1/4

As it is my fault for purchasing digitally and foolishly believing I would be getting a full game

[thebudgetgamer]

Jerry: Excuse me I’d like to return this game.
Teller: Certainly. May I ask why?
Jerry: ……..For spite…
Teller: Spite?
Jerry: That’s right. I don’t care for the salesman that sold it to me.
Teller: I don’t think you can return an item for spite.
Jerry: What do you mean?
Teller: Well if there was some problem with the game. If it were unsatisfactory in some way,then we could do it for you, but I’m afraid spite doesn’t fit into any of our conditions for a refund.
Jerry: That’s ridiculous, I want to return it. What’s the difference what the reason is.
Teller: Let me speak with the manager…excuse me ………….Bob!
(walks over to the manager and whispers)
Teller ……..spite…..(Manager walks over)
Bob: What seems to be the problem?
Jerry : Well I want to return this game and she asked me why and I said for spite and now she won’t take it back.
Bob: That’s true. You can’t return an item based purely on spite.
Jerry:. Well So fine then ..then I don’t want it and then that’s why I’m returning it.
Bob: Well you already said spite so……
Jerry: But I changed my mind..
Bob: No…you said spite…Too late.

[Yetter]

Done with Bungie

[RiPPn]

Banning someone because they finagled a refund for a game? Seriously..? Just when I start tolerating that company again they remind me of why I can't stand them.

[famoussasjohn]

That's how it is with every game sold along with any piece of digital software. The bad apples are causing this issue as some are processing chargebacks to get refunds or straight lying to the MS employees to get their refunds after playing that product. That is borderline pirating considering you paid for content, played it, now are demanding a refund (and in some cases getting the refund) just because you didn't like it or feel like it wasn't worth the money.

[DarthJay]

Your expectations are completely unreasonable. These people are committing fraud. The mere fact that you used the word "finagled" is acknowledgement that you know they had no ground to stand on for getting a refund.

[Macdaddy71]

I'm glad to see MS doing this, we all should!!!! It hurts the honest people, if MS don't handles this they will cut all refunds out n when you really should get one they won't give it to us... I think it's great what MS Is doing...hey bet your ass MS got deeper pockets to fight it then we do....

[Psychotica]

Seems like there are very few reasons to buy games early and a whole bunch of reasons to wait. At least you could always buy used copies at Gamestop which has a 7 day return policy on used games.

[DougLord]

Once you have 10 hours into a game you are no longer entitled to a refund. Hey can I get my $$ back on Skyrim? It only took me 600+ hours to figure out it sucks!

[Perjoss]

Took me a lot more than 600 hours to realise my last girlfriend wasn't really my type.

[NeoGamer232]

These gamers were dumb and deserve banning...

It has been very clear that the full Destiny and best experience was to be on PS4...

It is very clear that digital downloads are not usually refunded...

Yet people lied to get refunds anyhow.

Consumers have to be aware of facts before they purchase anything. MS did not lie about anything on Destiny. And in fact were very upfront that they were not allowed to offer anything for Destiny...

[Yaay4me]

Is this because xbox wont be getting some destiny content? Which content are they not getting exactly?

[quenomamen]

As long people keep supporting these type of games then they will only keep making them.
Vote with your wallets

[Phoenix76]

If you are going to buy a game digitally then you know what your letting yourself in for (a non-sellable product). After all, it generally costs more to buy a game off the online stores than from a shop/Amazon, and you already know that that you wont have a physical copy with which to sell on/trade in. More fool the people whom want to go down road. Stick with a physical disk. Problem sorted.

[FPS_D3TH]

The message seems clear about Destiny. Don't buy into hype. Stop preordering and paying for season passes without complete knowledge of its contents. STOP. IMPULSE. BUYING. That is the message I get from this entire situation and I'm fully involved in it because I bought it day one (not season pass, I had seen nothing of it yet) based on what I had read in articles, what I had got to try in the alpha and beta and what I had seen in many trailers leading to its release. I got a different game, scaled back from what I was told, seen or read. I'm upset by the fact I bought the hype but honestly, enoughs enough. I will stop preordering and buying games day 1, and the only reason I did such a thing was because I always felt that buying a game new was giving and showing the developer you support their vision and games. Well I don't buy it anymore. They sell me false hopes and sadly I've been duped for far too long. I'll wait a year to buy a game if it means when I finally buy it again I won't have to be put through the constant patches and changes needed these brand new unfinished games. By then it will be worth it, to me at least. You may see its value in it atm but honestly I just think you either are too young to know better, have more money to care, or you too have been riding hype trains for far too long. I hope this won't become standard but I'm totally prepared to hold onto my money rather than throw it away if all these Publishers figure out people are rich or stupid enough to throw whatever money they demand for it. Maybe games are too expensive to make without having these people buy into right away. These $100 deluxe editions are just named that way so you think you get extras. Really it's the complete edition and new games today have a higher $100 price point because without regulation, they get ultimate say on the value of their content. Well folks, they really don't say patience is a virtue for no reason and today's gaming industry that seems to pay off more than ever.

[Gwiz]

" Don't buy into hype. Stop pre-ordering and paying for season passes without complete knowledge of its contents. STOP. IMPULSE. BUYING. "

To be honest i didn't even know there were to be season passes but when i saw the pricing in the store i ROFLMFAO'ed.I totally agree with your first sentence and that's all that needs to be said ;).

[nbalive89]

If you bought a game you do like you do not deserve a refund because you made a bad purchased

[Shineon]

Chill out Microsoft

[Chris12]

If someone cloned your credit card and took money from you fraudulently, you wouldn't appreciate people telling you to chill out. Fraud is wrong regardless.

[Yaay4me]

Hmm is it the proper course of action, to ban them? I mean how does one deferentiate exactely?

[TripC50]

If the game was good and the DLC wasn't how it is, all this wouldn't be happening.

[49erWildCat]

WHAT!!! they are doing that!?

[ScaryMonkey]

LOL, Microsoft once again sticking it to their fan base, and yet they praise Microsoft for being so great, well apparently not great enough to let you guys get away with fraud cause you're a bunch of babies over timed DLC.

[2pacalypsenow]

"The story details how exclusive content in multiplatform games is a practice that should stop"

But if xbox players got exclusive content would they complain?

The dlc is only exclusive for a year just like GTA4 , Fallout and so many games that screwed the ps3 but now its happening to the xbox crowd and now its wrong???

[DJStotty]

i think the main quarm with xbox gamers isnt the exclusive content but what us xbox gamers are receiving for the price

[SonyAddict]

Xbots!, can they sink any lower..dam criminals!.

[DJStotty]

I'm an xbox one owner and the thing that bothers me about this subject is not the extra content we aren't getting as we know that is Playstation exclusive which is fair do's. For me it is the pricing structure. £19.99 here in the UK for 3 missions 1 strike 1 raid and 3 mulitplayer maps (and a bit of extra character gear). To me the DLC seems overpriced for what they are offering. Pairing that with the DLC only being 9.5mb points to most of the content being locked away on the disk. They need to drop the price on all platforms to about £9.99 for each DLC and £15.99 for the season pass. Then i may be tempted to buy. As of now i can't justify parting with £20 for content that will last me a few days at best.

[Tedakin]

I uninstalled Destiny tonight. Gonna need that 20 gigs for that day 1 Halo MCC patch ;)

[Bytor]

I remember buying asteroids for the 2600 at sears for 50 dollars when it came out and I asked the guy if I could try it out and he said after I buy it I'm thinking to my self if it sucks I'm going to have to play it a lot or my mom is going to kill me. So I say to bad to all those whiny troll Xbots.I didn't get burned the game was excellent.You never got refunds for games or music if they were opened.

[breakdancefight]

I have enjoyed my time with Destiny on both PS4 and X1, but between the constant nerfing on bungie's part "because we aren't playing how they intended" is getting old. I own both systems, so this isn't a fan boy rant, but to charge X1 owners the same amount on the expansions and cutting content on the X1 is leaving a bad taste in my mouth. Bungie and Sony stated that the PS4 would be the definitive version of Destiny, but avoid making your "other" audience feel like they are being punished.
This goes back to the Tomb Raider announcement when Sony fans went on the attack before Phil Spencer had to come out and say "timed exclusive" so they wouldn't burn down crystal dynamics and the MS headquarters.

I am interested how long the audience will stick it out once COD:AWF is released next Tuesday?

[GregMicek]

The grammar police need to go to work on whomever wrote that title. "Microsoft Investigating Xbox Owners for Fraudulently Refunding Destiny."