1040°

Microsoft screws up INQ's Xbox 360 repair

The Inquirer reports:

"Shortly after our Xbox 360 went to the mass-grave of RROD failures, when playing the mediocre Halo 3, we sent it off to Microsoft for our free repair. We packaged it nicely. Dusting off the original retail box from storage we carefully placed the 360 in, coupled with the PSU and a substantial amount of original packaging.

We also left the chrome 360 plate on the DVD drive - this was a Core unit which we had customised with a chrome DVD tray to make it appear to be a Premium SKU - Core units were the only consoles available in shops on day one. We finally received our repaired 360 unit back in the post today. But things were slightly amiss..."

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Fake
i've personally had my 360 replaced, story is highly inaccurate and this type of news is old and tired.
Dareaver16002d ago WhoDisagree(0)Agree(0)
Other
of course !
Rowland6002d ago WhoDisagree(0)Agree(0)
Fake
I have had to send back my system 4 times and I can honestly say this is a fake.
sticky doja6002d ago WhoDisagree(0)Agree(0)
Other
oh you sad'os - go outside & get a life !
Rowland6002d ago WhoDisagree(0)Agree(0)
Lame
Boldy6002d ago WhoDisagree(0)Agree(0)
Lame
so many things wrong with this: for one its the bloody inquirer and should not be used as a suitable source. Is it a slow news day?
tonsoffun6002d ago WhoDisagree(0)Agree(0)
Lame
"...when playing the mediocre Halo 3..." Doesn't that just say it all? This is nothing more than flame bait.
spikormikor136002d ago WhoDisagree(0)Agree(0)
Lame
MS didn't screw up his repair, he did it all by himself. The title should be renamed "INQ screwed up their MS repair"
JasonXE6002d ago WhoDisagree(0)Agree(0)
Other
er .. no.This isn't spam. Please look it up the dictionary as you have no idea what spam is.
Rowland6002d ago WhoDisagree(0)Agree(0)
Spam
plastixblue6002d ago WhoDisagree(0)Agree(0)
krackchap6002d ago

"when playing the mediocre Halo 3"
roflmao

TheXgamerLive6002d ago

Your line there is proof. " The mediocre Halo 3". This isn't unbiased media reprting, this is pissed little sony fan.

Kleptic6002d ago (Edited 6002d ago )

the greatest argument a 360 fanboy has ever had...

that has yet to not be funny to me..."its not that the 360 fails so much, its just sony fanboys making it up"...abused wives say almost the exact same thing..."Bill doesn't beat me...I tripped and fell into his fists...its not his fault"...

w/e man...this guy had a crummy experience, like millions of others, with a broken 360...you can support your system all you want, but at least have the lack of ignorance to know that no one is making this up...an electronic with a ~30% failure rate is absolutely legendary...if you thought it would just get brushed under the rug you are an idiot...that wasn't even a gaming site, and you think it is some Sony retard...what is wrong with you?

jeddyboy6002d ago

After receiving the 3 red lights of doom three days before Halo 3 came out...i sent my console to Microsoft who sent it back 15 days later in a worse state then when i sent it to them...I went by all the rules and done exactly as they asked and it came back broken. The plastic clip that holds the hard drive was broken and the cd tray was all bent out of the console...(see pics). I put in my Halo 3 Legendary Edition, which didn't work either...so i sent back my damaged console AND my Halo 3 disc...they then sent me another console which didn't work with my Hard Drive, so i then had to get another Hard Drive...AND...i'm still waiting for my Halo 3 disc to turn up...I've rung them and rung them and complained and complained...but they just don't listen....I've written to Watchdog (a Consumer Affairs TV Programme over here in the UK) asking them to investigate what this company is up to....It's still ongoing and 2 months after relaese, still no Halo 3...they've got my money...that's all it's about...

ReBurn6002d ago

Doesn't the drive have a pinhole that you can push a straightened paper clip into in order to release it? Most tray-loaded drives do.

zapass6002d ago

these guys make me laugh so loud, geez, what's the brand of this lubricant they're using? the inquirer is entertaining again, plez, give us more xbox fanboy closet stories!

uxo226002d ago

He proved one of two things, either he's a complete moron that can't follow directions. Or he's a liar and never sent anything in.(I'm going with the ladder) MS clearly tells you everytime to remove any extras from your 360 for you are NOT guaranteed to get them back. Not to mention, why didn't he use the box that they sent him.

haha, I wonder if he included his controllers and all of his games also.

Dude you pwned yourself on this one.

ryuyasho6002d ago

Halo 3 suck-a-lot!!! Halo 1 is King!!!

+ Show (4) more repliesLast reply 6002d ago
TheMART6002d ago

This sounds like a fake, made up story. Why? Lets break those points down:

"First, the console came packaged in a cardboard box. Gone was our original retail box and packaging, instantly removing a substantial amount of resell value."

Microsoft advices to pack the console in another box then the original packaging. If you put it in your original retail box you're retarded. You're double retarded if you think you're getting paid extensively more by having the original cardboard box. 2nd hand people buy a working 360, not the box.

"Secondly we noticed our beloved chrome DVD tray had disappeared in favour of an original off-white plastic plate. The swines!"

The 360 core is registerd as a core. And thus you get a core. You should have replaced the chrome DVD tray by the original white one before sending in. Who is so retarded to let a self plaeced tray on the console?

"Most importantly though, our heavy, expensive Xbox 360 power supply was nowhere to be seen."

The power supply is the first thing they test over the phone. Do you see a orange light if the 360 is off, do you see a green light when the 360 is on. If thats alright you don't have to send in your power supply.

I call bullsh!t on this article.

ruibing6002d ago

Sounds like you experienced the problem first hand, so I've got no room to say otherwise.

wil4hire6002d ago

I guess its a conspiracy by Sony Zealots..Or it could be that MS screwed up. Mart, did you try to blow on the CD? Maybe that would work.. like the old nintendo.

Sad that gamers in the year 2007 have to put up with Microsofts Failure.

Seriously though, next time you get the rrod, try blowing inside of the disc reader, or flip it upside down.. Sony had that issue with the PS1. Could be the same with the old 360 hardware.

mesh16002d ago

guys my ps3 rrod u see i can talk crap also ./point at wil4hire

InMyOpinion6002d ago

They told me specifically not to use the original box.

krik6002d ago

Mart you are an expert in sending 360s back to Microsoft. How many RRoDs dude? :)

Anyway the story also seems fake to me (the guy is totally biased towards Sony) but the truth is that MS f*ck*d up pretty bad with the quality of the 360. The RRoD is totally unacceptable. Who would buy a computer/tv/car/<insert anything here> with a 30% failure rate? No one. This is why I fail to see why MS is not sued by 360 customers. Also, just the fact that they even sell consoles with such a high failure rate amazes me. Good job MS, just like people learned to accept Windows's crashes and BSoD now they also accept poor hardware with high failure rate.

Dannagar6002d ago

This is obviously a fake story by a PS3 Fanboy. You are correct about the procedures. Customer support will tell you 3 or 4 times to take off your Hard Drive and even the face plate. Microsoft sends you a box with a piece of paper letting you know to take off the hard drive and to only send the system. You can't fit the retail box or the power brick in the box they send you. They aren't fixing systems, they are replacing them.

krik6002d ago

This is not correct, MS "fixes" the machines. I have a friend that got his fixed 3 times before getting a brand new one.

Kleptic6002d ago (Edited 6002d ago )

once again Mart...you are oblivious to the point of the article...he wasn't nearly as upset with losing packaged material (something he addressed as soon as the rabid fanboys showed up on his wall after the article went up) as he was with not having the problem fixed...the put a new DVD drive in it...didn't touch the rrod issue...thats what upset him...its cool though, they didn't fix it because he sent it in the original packaging...what an idiot man, you nailed it on the head...

point is...the 360 is still breaking...GS had to send in two office units, 1 being a halo edition (which was supposed to be free of this crap) just 3 weeks ago...listen to the podcast, while Vinnie had to send his in for a 3rd time...thats 3 broken boxes in one location in just a few days...some of which have had this happen multiple times...

whatever helps you sleep at night idiot...Its very obvious how much it bothers you fanatical 360 owners that your "empire" of AAA games and high attatch rates could die by its own sword...this was not once a case of Sony fanboys coming in here and starting another flamewar about breaking 360s again...it was an article about another guy getting the shaft from MS...and you guys were on it like flies on shat, problem being you brought more shat with you than what was here in the first place...

lawman11086002d ago

I can tell you that yes, they made you ship the unit ALONE...no HD no power brick nadda. Now I understand they send you a box (coffin) to ship it back to them and they fix within 2 weeks. Throwing in the remark about HALO3 omly makes me belive this is FAN TRASH.

Why is it Sony fan boys forget how much the 1st gen PS2 failed? nobody had the "bad disk error" and had to send the "fat"ps2 back? I know I sure did.

Brian3606002d ago

I totally agree with The Mart on this.
Utter BS

SmokeyMcBear6002d ago

oh man that is classic, by both marty boy and the biased segagamer. Looks like they have firsthand knowledge of dealing with customer service over a crapped out console.. couldnt have happened to better people

Dannagar6002d ago (Edited 6002d ago )

@SmokeyMcBlunt

If I were bias, than I wouldn't own a PSone, PSP, PS2 and a Playstation 3. I have more than 200 games for the Playstation Family. I just can't stand the majority of you Playstation Fanboys because you're idiots. I've doubt with broken Playstation products just as much as Xbox. In fact, I repair PSP's here at my shop. I discontinued repairing PS2's because I found myself 6 months behind and I became overwhelmed with the quantity of broken PS2's out there. Plus My health was at risk due to dusty systems.

tk6002d ago

The Microsoft Action Response Team at it again - not realizing how they contradict themselves...

Is it not TheMART that keeps on telling how the RRoD thing is not true, and how he (they) and their 30 friends play their launch consoles 24/7 without RRoD or disk scratching. Yet in a very short time he (they) post a very informative list of directions that should / should not be done in event of sending a XB360 to MS. Now this begs the question... if TheMART is so untouched by all the RRoD's that baffles him (them) so much, then how the heck does he know every little detail about the ins and outs of returning a console to MS for repairs?

Just thought I would ask.. care to respond Marty? Or are you busy packing another dead XB360 for repairs?

+ Show (10) more repliesLast reply 6002d ago
Prismo_Fillusion6002d ago

I do have a close friend who send in a broken (RROD of course) 360 core system in for repairs, and got it back a few weeks later where it immediately RRODed upon powering on the system.

That said, this article sounds pretty biased/flamebait, if solely based on the phrase "mediocre Halo 3".

ruibing6002d ago

Or the words of a pissed off fan, it happens every now and then.

ravinash6002d ago

Which is why I'm not bothering going any further down these comments list. I don't need to read any more.

krik6002d ago

I have a friend that got 3 RRoDs in a row and the repaired 360 never lasted more than a couple of weeks. After a few phone complains during his 3rd RRoD MS replaced his 360 by a brand new one and gave him a FULL MONTH of XBL. He was so happy about the 1-month XBL (yes, 1 month not 1 year), what a retard ;)

Noodlecup6002d ago

Halo IS mediocre, it's a 10 year old PC game under the guise of a 2 year old (visually) shooter.

The Mart you sound like you've got burned a few times with the RRoD :( it must be painful not being able to play all of those great multiplatform games and all of those great exclusives like Mass Effect and erm... erm... eh...

thepill886002d ago

A friend of mine had trouble with his Xbox and sent it in, and he got a broken Xbox back. It was still in the same box and they returned it. He just bought a new one no big deal...

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60°

Pacific Rim Pinball comes to Pinball FX

This could be fun as they make great tables. Go big or go extinct. Prime your senses for a neural handshake and step into the cockpit of a Jaeger. It is on you to cancel the apocalypse when Pacific Rim Pinball comes to Pinball FX on May 16.

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Garethvk1d 3h ago
260°

Microsoft’s Surface and Xbox hardware revenues take a big hit in Q3

Microsoft just posted the third quarter of its 2024 fiscal financial results. The software maker made $61.9 billion in revenue and a net income of $21.9 billion during Q3. Revenue is up 17 percent, and net income has increased by 20 percent.

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darthv7223h ago

Xbox content + services up 62% while hardware down 31%... seems about right with the way they tout you don't need the hardware to play. People can play on their phones or smart tv or other means. I don't hardly play on my consoles directly since getting devices like the logitech g-cloud and ps portal. Which is to also say I have been playing more digital than physical because of these devices.

solideagle10h ago

you should apply in MS PR team buddy, I think you will do a great job in my humble opinion :)

Sonic18817h ago

I thought darthv72 and Obscure_Observer already work for Microsoft 🤔

dveio7h ago

MS: "Xbox services and content without AB up 1%, with AB up 62%. Hardware down 31%. In total a loss of 350 mill."

darthv72: "Seems about right."

MS: "Excuse m ..."

darthv72: "I don't hardly play on my consoles directly."

MS:

Lightning772h ago

What he said was facts. How he plays games is no concern of you. Don't get too mad about it.

Cacabunga10h ago

I can tell people like you are an absolute minority..

If service is up means their fans and fanboys accepted this model and subscribed to it. The near future you will see a big decline because the service is saturated.

shinoff21839h ago

But that's been ms for years. When things aren't going their way they try to change the way things are said. For instance console sales are down, they stop telling how many sold instead telling us how many hours spent in halo or headshots. So it makes sense console sales down just say people are playing on more devices then previous. What they won't say is how many xbox players jumped ship to ps5.

Cacabunga8h ago

Hardware sales are so bad that Sony and Nintendo are blowing the sales off the water with their hardware.

If Xbox are losers, others aren’t..
Xbox already tried everything with Xbox live then subscriptions went down so much that they had to find something else. Their fans subscribed then reached saturation rather quickly.

Hardware and exclusive games is where it’s at! Keep gamers excited, announce decent software and people will support you

itsmebryan4h ago

@shin
Well keep it simple Sony 's operating income is down 26% and Microsoft's is up 32%. No MS spin there, just facts. 😉
Cheers

romulus232h ago

Odd that a company that touts you dont need the hardware to play is already touting another console in the works.

darthv722h ago

They are not reliant on the HW but still want to maintain a presence (no matter how small) is a good thing. It shows commitment to the craft. It reminds me of SNK and how they made games for their own hardware (Neo Geo) while also making them for others because they knew there was a market to do so. They knew they would sell more to others but also sell to their own niche fan base.

+ Show (2) more repliesLast reply 2h ago
purple10112h ago

Xbox hardware revenue tanks to lowest point of Xbox Series generation

Profchaos12h ago

I'm not surprised surface is struggling they aren't relevant anymore

DOMination-2h ago

In the last two years they've started exiting the consumer market altogether. All of the newest Surface products are business models only. They can't seem to work out what they want to do with it.

XBManiac11h ago

Too expensive hardware when others offer the same or more for less? Good work, Green Team.

SimpleDad11h ago(Edited 11h ago)

"Despite some early successes for Xbox games on rival platforms, Xbox hardware is down by a massive 31 percent this quarter."
"Without Activision Blizzard, Microsoft’s overall gaming revenue would have actually declined this quarter."
"Xbox content and services would have only been up a single percent without Activision Blizzard..."
"It looks like next quarter is going to be a similar story for gaming at Microsoft, too."

That is crazy... so A/B/K is carrying the whole Xbox gaming.
Oh and Microsoft will be fine. Windows, Office and Cloud are growing with each pc purchase.

purple10111h ago

Activision: "we gonna need a bigger rucksack/backpack please"

Microsoft: "why's that"

Activision: "to carry yo' weak ass'

Profchaos10h ago(Edited 10h ago)

Top brass have also wanted to start seeing returns on the 100 billion they have put into various Xbox related moves so seeing more multiplatform games is highly likely especially from abk

It's basically saying that PlayStation is the reason Xbox is afloat right now thinks to Ps5 versions of COD

Kornholic9h ago

So basically PS and PC gamers' money is keeping Xbox on life support.

MrDead2h ago

The only growth MS will get out of the console industry is if it supports it's rivals platforms. Xbox is a pointless machine now. I can see them on a big push for live next, and they won't give up on trying to buy Steam.

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140°

Why Monopolies In Gaming Must Not Be Allowed

As of right now, there are no monopolies in the games industry, and for the sake of the medium as a whole, they never should either.

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thorstein22h ago

Shouldn't be allowed in any field.

Inverno18h ago

And yet the biggest tech companies in America are essentially that. They buy up all the small comps only to kill them off and steal what they have, and if they can't buy em they bleed them to death.

jwillj2k417h ago

Eventually they’ll realize the value is with the employee not the company. Buying an IP means nothing if the people who contributed are let go. They’ll get it one day.

MrCrimson16h ago

tech is different because they buy threats and then kill them. Twitter bought Vine and did nothing with it. Despite people seemingly liking it. Could've had tiktok a decade before bytedance. go figure.

Zenzuu17h ago

Monopolies shouldn't be allowed regardless. Not just for gaming.

MrCrimson16h ago

They buy IPs not talent. That's why these buyouts never work and the IPs die. Right now it's too expensive to develop games - but I expect that to shift maybe as AI tools can make it easier. The best games have been indie games for awhile as big developers fuck their ips to death with "games as a service" -