BioWare knows there were a few technical issues with Mass Effect. Rather than putting the blinders on and forging ahead, the team took a step back and looked at what in the development process caused those problems to exist and then came up with a new process for the sequel. As Corey Andruko, project manager for Mass Effect 2 summed it up at the close of BioWare's talk on its iterative level design process at the Game Developers Conference, "We had a little bit of a hitching on the Citadel...maybe the loading on the elevators was a little long...We definitely feel we would have been able to resolve these problems."