Microsoft responds to the leaked consoles in Norway, talks about the missing 4k option

As many of you guys know, we at GeeksULTD found a few users who received their Xbox One S consoles in Norway a whole month earlier than its original release date. Microsoft took the statements into account and released a statement regarding this matter.

[Kribwalker]

"Nice try Microsoft! But running a gears back, even if no one received the console early and this dilemma hadn’t been started, why should the user be required update the software, doesn’t it come pre-installed when the console is first released,"

Maybe because it's part of the anniversary update that is being released the same day as the console and you can't put an unfinished onto a console in production 2 months ago?

[GeeksULTD]

Come on, tell me, why do updates exist? And why the hell would an out of a box console not have the latest version? MS is making it necessary to update it, cmoN!

[OldGuyStillGaming]

They want an always online consumer

[kstuffs]

Do you want the console later this year like Oct 2016 with the latest software?

Or do you want August 2, 2016 of this year + day-one patch?

Sure you could want 4K enable NOW + delivery in Aug 2, 2016 but that wasn't possible otherwise they would've done it. They wanted to deliver the console as soon as possible since announcing in June 14 at E3. So do you want it to be shipped in October? The outage would be MS can't mange to announce and ship again! Likewise, it'll also butt against Scorpio that's 12ish months away.

Obviously the console had been in the manufacturing line a long time ago along with distribution and shipping so the software is likely at least 1-2 months old. It's also likely timed with the Anniversary Update.

[dmetripaulpavlin]

The out of box console doesn't have the latest update because the latest update doesn't drop until August 2nd. Are that many of you retarded or what? BTW when you start making your own console that you ship worldwide and sell to millions maybe you will have a little better understanding of it all. Only on N4G do the commenters think they know more than the multi billion dollar companies with thousands of employees.

[Ravenor]

The update doesn't exist yet you dunce.

[aconnellan]

Hahaha what?

You know that both the Xbox One and PS4 had day one updates to do right out of the box, right?

The reason is because hardware is final, but software isn't - there are always UI improvements, performance updates, and features to include that the teams work on well after the consoles have been manufactured and shipped out the door, but before they launch.

"Why do updates exist?"

Because we, as consumers, are never happy. Imagine if MS heard all the complaints about the original Xbox One UI and just said "oh well, that's what shipped, deal with it"

"Why the hell would an out of a box console not have the latest version?"

See my original point, plus in the Xbox One S case, the 4K functionality is included in Microsoft's Anniversary update for all their products, which is coming out on August 2nd I believe

[NohansenBoy]

Consoles do a great job at keeping innovation from happening and reminding you that you paid an absurd amount to rentown a piece of hardware.

[HowdyPazuzu]

This will be the least of most peoples troubles when they realize their tv, hdmi cables and receiver are not hdcp 2.2 compliant.

[Juiceid]

Indeed. Some better start doing their homework on their existing equipment before being disappointed. And then of course they'll blame Microsoft.

[itsmebryan]

No, they have to blame Microsoft because these people complaining about the need of an update on a system that is not even supposed to be out never take blame for their mistakes. It's always someone else's fault.

[rainslacker]

Getting bitten on the receiver end myself.:(

Pisses me off because I paid more for it when I upgraded because it was supposed to be 4K capable....then this whole copyright format BS came about a year or so after I got it.

[Juiceid]

I too had that happen. They say 4K pass through, then all of a sudden I hear about hdcp 2.2, which isn't in my two year old , 1 grand msrp receiver. However, you could always run separate audio to the receiver and send the picture to the tv. A handful of blu Ray players have two hdmi outputs, as do the uhd blu Ray players, except the Xbox.

[rainslacker]

Yeah. The consoles probably won't though, and I would prefer not to have a seperate device. But my TV can do audio pass through back to the receiver, but means I have to fuss around with the settings again and I just got it so the inputs switch properly.:(

[ShadowKnight]

Anyone wants some popcorn?🍿🍿

[GeeksULTD]

Yeah sure XD HAHA

[galmi]

Save me a seat, on my way

[Prubar]

Didn't the PS4 need an update to play DVD's/Blu Rays? People should be used to this stuff by now.

[RookieMonsterLives]

Nope. Mine work straight out-of-the-box. No update needed.

[Prubar]

Did you get it at launch? I know I did and I had to update it.

[Kribwalker]

I had to update my ps4 right off the bat. I had to update it a month ago in order to continue playing the uncharted collection....

[Ravenor]

Update 1.50 look it up.

[XanderZane]

You didn't buy it on launch day then, cause everyone had to update the PS4 with a patch before playing Blu-Ray movies on day one. Everyone had to update the XB1 so they could play their games too. Not sure why people are even crying about this. Not even a real issue. Gamers without internet access could request a CD from Sony or Microsoft with the latest patch or have a friend download it to a thumb drive and load it from there. Isn't technology wonderful?

[kstuffs]

Ssshhh it's only drop the ball again when it comes to MS.

[hduce]

The PS4 and Xbox One needed an update to play 3d bluray's though.

[LastCenturyRob]

What percentage of gamers that can afford a current gen system doesn't have internet? Talk about a desperation move to try and find any little thing to complain about! This is a non issue.

[sho0ok]

Idiots like to complain.. It not like they gonna buy the console anyway.

[Immorals]

I have a friend living off of unpatched, offline games due to not being able to afford Internet (sucks to be him!)

Pretty sure he couldn't afford a new console either!

[sho0ok]

Just update it the console from where you bought it.. i heard that you can do that in some places in the U.S.

Still this is not a big of a deal as whiners make it to be.

[LastCenturyRob]

If I couldn't afford internet I would just play all the amazing 16 & 32 bit goodness out there! So many amazing and legendary games from those eras I didn't get to play.

[Matology]

Just update the console when it's available like the console itself and stop making crappy click bait articles, another website to put on the don't bother list.

[feraldrgn]

It's silly to release a product as a 4k bluray player but need an online update for it.
It should say on the box that it requires a one time online connection to allow 4k, or those cities & towns without internet connections are SOL.

[kstuffs]

What about the PS4 requiring a day-one patch to use the original DVD & blu-ray? Should there be a disclaimer there too? That's even worst considering DVD & blu-ray started with the PS3. I can see 4K BluRay requiring a software update since it's relatively new and only recently have you started seeing standalone 4K players.

http://www.polygon.com/2013...

[feraldrgn]

Yes of course both should show that they need online to use the DVD & Blu-ray player function,
but how exactly does that argument work other than to ignore the point with a "Sony Too" reply?

[rainslacker]

It probably does say something on the box. I checked Amazon's site, and while the box wasn't shown in enough detail, I did notice none of the listing text noted that an update was required for 4KBR.

I imagine it's not going to be a massive issue on the bigger market early on, but is going to suck for those that may not have internet, or have really slow internet. There are other means to get the update, but it's one of those things where it frustrates the consumer should they be affected.

[FreddyFazbear]

Its not about complaining of internet usage for updates. The Xbox one S should have been preinstalled with the said feature. How hard can that be? If its not ready dont release it yet. Im not sure how these guys got their early console. Its like releasing a new android nexus phone but still have marshmallow instead of nougat, telling people hey guys please wait for the OTA update. Nice!!

[kstuffs]

Lol no that's not how it works at all. There's something call "critical time to market". They determine that was after June 14 announcement that Aug 2 is when the shipping arrives from the pre-order. So that time span is about 47 days. If they waited until the 4K software is ready then you've to receive the product no earlier than Sept 19.

So do you want console with 4K enable in Sept 19 or Aug 2 + day-one patch?

What about games that require day-one patch? Are you going to stop buying too?

[n4rc]

Hardware needs to be manufactured.. software can be finalized right up to release.. not really new or shocking

[hahaha]

They are part of fsociety.

[hiawa23]

This is silly to me. Anyone who has owned an X1 should be used to when you pull it out of the box having to install apps and have features updated. For some to just think, the functionality would be in the consoles out of the gates, well, is hilarious to me. Just update the console and move on with life.

[Kiwi66]

I'm sorry but those who say it should work out of the box or is anti consumer seem to have some kind of memory loss as both the ps4 & xb1 needed day one updates to enable certain features, this is no different

[Ravenor]

This site is absolute garbage, if the software isn't ready until August 2nd it's not ready until August 2nd. If the console requires an update, it requires a bloody update that's that. How anyone thinks this is some kind of shady move is absolutely beyond me, who is buying a modern console (Hell I'd lump the 360 and PS3 into that pile) without some kind of internet? Since when was 4.5gb some kind of monumentally massive file size no one could deal with? 2004? This is grade A mountains from mole hills.

@Drakefan1
Anti consumer? The PS4 absolutely required an update to 1.50 to play Blu rays. Which I'm not saying is Anti Consumer either as that term gets thrown around far to easily. Seriously, it's an update for an unreleased console...cool your tits.

[Immorals]

Accidentally disagreed :(. Sorry!

[galmi]

Thats N4G for you.

[PistolsAtDawn]

Who really cares if it needs an update? Nearly EVERYTHING needs an update now...not even sure why this passed as "news"

[noksucow73]

I see what they're saying, but who buys a 4k tv and a xbox1 S, and doesn't have Internet? Not happening.

[mark_parch]

why is this even a story lol