410°

XBox 360 Investigation

WCC and SKWC have filed a lawsuit in the United States District Court Western District of Washington at Seattle on behalf of a nationwide class of consumers who have suffered scratched game disks while using their X-Box 360 Console. The lawsuit seeks: reimbursement for consumers for the cost of games damaged by the Console, reimbursement for consumers who have paid a $20 fee to Microsoft Corporation under a limited disk replacement program offered on ten Microsoft games, repair, free of charge, the Consoles to prevent disks from being scratched, and/or reimbursement for consumers who have paid for an aftermarket repair solution.

MK_Red6109d ago

X-Box!? WCC is suing Microsoft and they don't even know how to spell the Xbox.

Lord Anubis6109d ago (Edited 6109d ago )

they spelled it correctly. X-box ||Xbox||X360

@below

http://whatis.techtarget.co...

because the word is box and the prefix is X it is ok to spell it X-Box in the same way people spelled Play Station in the old days.

eLiNeS6109d ago

No they didn't, see picture.

zantetsuken6109d ago

It's about time. I'm on #3 and just want a box that will not die. To hell with the 3 year warranty deal, it's just a band-aid on a gushing wound. I want a 360 that will last years.

cookiemonster6109d ago

I don't get this comment.

On one hand you're complaining about a 3 year warranty as if warranties don't improve consumer confidence. but then you demand reform when they're clearly putting in heatsinks, smaller chips, and extending warranties.

zantetsuken6109d ago (Edited 6109d ago )

I've been told they're "improving" and "fixing it" over and over again. Yet, I'm on my third unit. I'm still on my first PS One, PS2, PS3, and Wii. Hell, even my NES and SNES still work and they're ages old.

Once I can understand. These are electronics, things happen. But twice? Even an Elite which was supposed to be improved.

I want one that will work, not crap out on me within three years. Sorry, band-aid warranty isn't cutting it for me. Actions speak louder than words and MS has done nothing to make me happy with these situations.

candystop6109d ago

I see where he's coming from and yes there taking steps to correct the issues but what I want myself is for MS to come out and say that they have fixed the problem! The 3 year is great but I just want to know the problems were resolved or will be soon! 360 is really a great console that is years ahead of PS3 minus bluray with this one issue to be resolved to make it unstoppable!

Xwow6109d ago

then buy a ps3 and you will not regret it.

zantetsuken6109d ago

Already have one, 0 issues thus far. I hope it stays that way, and I trust Sony. No issues with the PS One or PS2, keeping my fingers crossed it stays that way with PS3.

eLiNeS6109d ago (Edited 6109d ago )

I don't believe you have or ever had a 360 based on your past comments. Why don't you go roam in your own PofS3 section, TROLL.

Stay on topic people, this lawsuit is not talking about the 3 year warranty, it's talking about the Xbox 360 Console scratching game disks while they are being played. This isn't even news, this is ridiculous. Only morons that move there console for who know what reason while it's running probable scratched there disc. This is absurd.

tehcellownu6109d ago (Edited 6109d ago )

@3.1- As of right now Microsoft isn't doing anything about the all 360s dying out on people..Just having a 3 year warranty is not enough and it ONLY cover the red lights of death... if you have any other issues you are on your own and get ready to open ya wallet to give more money out..ALL i heard about is the revision that we will be getting soon but still no action have been taken right now..Also it will not still make up the 11 million defective 360 out there..Microsoft already admited there was a designed flaw within the system.

A sytemn that cost up to 500 dollars sholdnt break that easily..its call gettting ripped off by microsoft since they sell you that piece of junk..

cookiemonster6109d ago

in response the comments,

in case you haven't been keeping up with the news, they've been putting in heatsinks and 65nm chips. your elite may not have them.

we all want a reliable product. but microsoft can't retroactively fix every console on shelves and livings rooms, without doing the biggest recall in history. even though the product hasn't hurt anyone.

so they've taken steps to revamp the product. not just the warranty. but the warranty is part of it to help cover some of those who have already bought it. remember they're putting heatsinks in the repaired ones too.

Rockstar6109d ago (Edited 6109d ago )

"Only morons that move there console for who know what reason while it's running probable scratched there disc"

Why?

I understand that the 360 instructions state that you shouldn't move the unit while it is in operation but I also understand that I can move my Wii while it's going and have zero scratching issues, likely my PS3 as well (not that I've tried).
I also recognize that the Wii and PS3 have different loading mechanisms but how about a PC?
I can move that while it's in operation and have no worries about ruining my discs.
Why? Because all of my drives have the pads to stop the lens from touching the disc.
Why? Because there was no need to cut corners to save money on manufacturing costs so M$ could save a buck.

I'm sure some of the 360 owners out there have moved their console while in operation causing damage to their games, but I'm also quite sure that more than a few others have never moved their console while in operation an still had damage to their games nonetheless.

So in closing, I'd say that at most, 360 owners that have moved their systems while in operation can't follow instructions [or have never bothered to read them (I know I wouldn't)] but they are far from morons.

Common sense would dictate that a disc drive wouldn't scratch a disc if it were manufactured properly. The blame rests solely on M$'s shoulders for being so cheap.

zantetsuken6109d ago

The only troll here is you.

http://i131.photobucket.com...

Got anything else to say?

Didn't think so.

Rockstar6109d ago (Edited 6109d ago )

What's that on the bottom shelf?
I can't make it out.

EDIT: Final Fantasy VII?

xhi46109d ago

@zantetsuken you got owned haha, xbots...so deppresing

+ Show (10) more repliesLast reply 6109d ago
trueltie56109d ago

Looks like MS may want to set aside more than $1billion for repair costs...They're going to have a fun time explaining these lawsuits and repair costs to investors who have been weary about the xbox division. Enjoy your final xbox machine....Peter Moore you knew something we didn't....i seen this coming...it's funny cause Peter Moores new replacement is Don Mattrick who is a SOFTWARE guy...Sega got smart and stuck to software...MS is obviously not a hardware but a hardware co. Blu ray is obviously the next gen format choice...i'll be happy to debate with anyone on this...but im sure i'll get the typical denial xbox gamer...please don't get defensive...im not trying to put down the xbox...I, like many investors feel xbox gaming in hardware is not going to succeed...you can sense the life of the xbox all but done...Peter Moore departure, xbox failure rate, lawsuits, banking so much this holiday (which the xbox has hit its peak in sales), maybe not software (i.e halo, bioshock, gta4, etc)...however i hate to be bad news bear...i think MS do care about their gamers...but they also care about making $$$ and so do their investors.

candystop6109d ago

Well It's good to know that there are other investors on this site! Honestly though I do believe that there will be a 3rd Xbox and if not then thats just part of life!

Lacarious6109d ago

here's to another $500 million for scratched discs.... M$ needs to get their act together!

on my 6th.

Lacarious6109d ago

too disagree with that comment.... I take it you enjoy the consistent headaches M$ gives to the end users of the next gen world?

say it aint so kid...

Show all comments (48)
50°

Pacific Rim Pinball comes to Pinball FX

This could be fun as they make great tables. Go big or go extinct. Prime your senses for a neural handshake and step into the cockpit of a Jaeger. It is on you to cancel the apocalypse when Pacific Rim Pinball comes to Pinball FX on May 16.

250°

Microsoft’s Surface and Xbox hardware revenues take a big hit in Q3

Microsoft just posted the third quarter of its 2024 fiscal financial results. The software maker made $61.9 billion in revenue and a net income of $21.9 billion during Q3. Revenue is up 17 percent, and net income has increased by 20 percent.

Read Full Story >>
theverge.com
darthv7222h ago

Xbox content + services up 62% while hardware down 31%... seems about right with the way they tout you don't need the hardware to play. People can play on their phones or smart tv or other means. I don't hardly play on my consoles directly since getting devices like the logitech g-cloud and ps portal. Which is to also say I have been playing more digital than physical because of these devices.

solideagle9h ago

you should apply in MS PR team buddy, I think you will do a great job in my humble opinion :)

Sonic18816h ago

I thought darthv72 and Obscure_Observer already work for Microsoft 🤔

dveio6h ago

MS: "Xbox services and content without AB up 1%, with AB up 62%. Hardware down 31%. In total a loss of 350 mill."

darthv72: "Seems about right."

MS: "Excuse m ..."

darthv72: "I don't hardly play on my consoles directly."

MS:

Lightning771h ago

What he said was facts. How he plays games is no concern of you. Don't get too mad about it.

Cacabunga8h ago

I can tell people like you are an absolute minority..

If service is up means their fans and fanboys accepted this model and subscribed to it. The near future you will see a big decline because the service is saturated.

shinoff21837h ago

But that's been ms for years. When things aren't going their way they try to change the way things are said. For instance console sales are down, they stop telling how many sold instead telling us how many hours spent in halo or headshots. So it makes sense console sales down just say people are playing on more devices then previous. What they won't say is how many xbox players jumped ship to ps5.

Cacabunga6h ago

Hardware sales are so bad that Sony and Nintendo are blowing the sales off the water with their hardware.

If Xbox are losers, others aren’t..
Xbox already tried everything with Xbox live then subscriptions went down so much that they had to find something else. Their fans subscribed then reached saturation rather quickly.

Hardware and exclusive games is where it’s at! Keep gamers excited, announce decent software and people will support you

itsmebryan2h ago

@shin
Well keep it simple Sony 's operating income is down 26% and Microsoft's is up 32%. No MS spin there, just facts. 😉
Cheers

romulus231h ago

Odd that a company that touts you dont need the hardware to play is already touting another console in the works.

darthv721h ago

They are not reliant on the HW but still want to maintain a presence (no matter how small) is a good thing. It shows commitment to the craft. It reminds me of SNK and how they made games for their own hardware (Neo Geo) while also making them for others because they knew there was a market to do so. They knew they would sell more to others but also sell to their own niche fan base.

+ Show (2) more repliesLast reply 1h ago
purple10111h ago

Xbox hardware revenue tanks to lowest point of Xbox Series generation

Profchaos10h ago

I'm not surprised surface is struggling they aren't relevant anymore

DOMination-28m ago

In the last two years they've started exiting the consumer market altogether. All of the newest Surface products are business models only. They can't seem to work out what they want to do with it.

XBManiac10h ago

Too expensive hardware when others offer the same or more for less? Good work, Green Team.

SimpleDad9h ago(Edited 9h ago)

"Despite some early successes for Xbox games on rival platforms, Xbox hardware is down by a massive 31 percent this quarter."
"Without Activision Blizzard, Microsoft’s overall gaming revenue would have actually declined this quarter."
"Xbox content and services would have only been up a single percent without Activision Blizzard..."
"It looks like next quarter is going to be a similar story for gaming at Microsoft, too."

That is crazy... so A/B/K is carrying the whole Xbox gaming.
Oh and Microsoft will be fine. Windows, Office and Cloud are growing with each pc purchase.

purple1019h ago

Activision: "we gonna need a bigger rucksack/backpack please"

Microsoft: "why's that"

Activision: "to carry yo' weak ass'

Profchaos9h ago(Edited 9h ago)

Top brass have also wanted to start seeing returns on the 100 billion they have put into various Xbox related moves so seeing more multiplatform games is highly likely especially from abk

It's basically saying that PlayStation is the reason Xbox is afloat right now thinks to Ps5 versions of COD

Kornholic7h ago

So basically PS and PC gamers' money is keeping Xbox on life support.

MrDead50m ago

The only growth MS will get out of the console industry is if it supports it's rivals platforms. Xbox is a pointless machine now. I can see them on a big push for live next, and they won't give up on trying to buy Steam.

+ Show (1) more replyLast reply 50m ago
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140°

Why Monopolies In Gaming Must Not Be Allowed

As of right now, there are no monopolies in the games industry, and for the sake of the medium as a whole, they never should either.

thorstein20h ago

Shouldn't be allowed in any field.

Inverno16h ago

And yet the biggest tech companies in America are essentially that. They buy up all the small comps only to kill them off and steal what they have, and if they can't buy em they bleed them to death.

jwillj2k415h ago

Eventually they’ll realize the value is with the employee not the company. Buying an IP means nothing if the people who contributed are let go. They’ll get it one day.

MrCrimson14h ago

tech is different because they buy threats and then kill them. Twitter bought Vine and did nothing with it. Despite people seemingly liking it. Could've had tiktok a decade before bytedance. go figure.

Zenzuu16h ago

Monopolies shouldn't be allowed regardless. Not just for gaming.

MrCrimson15h ago

They buy IPs not talent. That's why these buyouts never work and the IPs die. Right now it's too expensive to develop games - but I expect that to shift maybe as AI tools can make it easier. The best games have been indie games for awhile as big developers fuck their ips to death with "games as a service" -