Today Show talk about Xbox 360 hardware problems

Loot Ninja had the Today Show on this morning, for God only knows what reason. They had a segment on about video games, again, who knows why.

The interesting part of the segment is that their "tech guru" warned consumers that Xbox 360 had massive hardware problems. He let everyone know that Microsoft issued a 3 year warranty extension amounting to $1 billion. The "tech guru" indicated that is is the same as a recall without the legal issues surrounding an actual recall. Microsoft would not confirm to him what is causing the hardware problems.

[fiercescuba]

The day that the Today show will have any kind of decision making process in my life will be a sad, sad one.

[jromao]

That guy speak the truth, it hurts ? Consumers have the right to get correctly informed about any issue.

[sonarus]

daily show won't affect the desicions you make in your life but think about the unaware gaming population. I still believe msoft needs to go for a recall. Yes it will hurt them bad but it really is the right thing to do.

[gapzi11a]

This article says it all:

"Sony, NBC strike deal: NBC is exclusive vendor for range of products and systems integration through 2009."

http://findarticles.com/p/a...

[THE_JUDGE]

They are in cahoots? You mean that Universal (which owns NBC and the Today show) that supports HD-DVD exclusively is in an agreement to promote the Blu-ray using PS3? What the guy said was correct of the Today show, the X360 was made faulty, get over it. Sony made the deal your refering to to show of the PS3 in some shows i.e. Hero's, not to bad mouth the XBOX 360, tool.

[Qayin]

How many parents who buy systems for kids watch and will be affected by the comments made on this nationally televised show?! And not to mention the statements made were true. As consumers a 30% failure rate is not acceptable of videogames or anything else!

[Umbrella Corp]

my 360 is from launch and it never broke down.i take care of it coo it properly and play games till i get tired.The today show should check the facts "Every Console Breaks Down"(No fanboyism)

[sticky doja]

just saw the video and nowhere does it mention to stay away from the 360, it actually says they have the best and upcomming best games.

[WilliamRLBaker]

The consumer isn't getting correct info, the 360 wasn't built wrong and we all know it, if it was the us government would force a recall....the today shows tech guru is a retard if any of you watched the today show ud know this.

[BLACKJACK VII]

Yes, the Truth Hurts ! It hurts so bad the title of this post had to be altered because it was A LIE ! Watch the video please B4 you speak !!!

[BLACKJACK VII]

This article is both FALSE & MISLEADING.

Drunk Panda did not even watch the video B4 submitting this crap & neither did N4G when it was approved ! Nothing was ever said about "...don't buy a 360" - In fact, the guy says the 360 HAS THE BEST GAMES !!! Watch the video for yourself:

http://www.n4g.com/NewsCom-...

[D_U_I]

And what does this prove.... someones opinion. lol. Buy what ever console you want, you are the one taking the risk.

[drunkpandas]

Yeah, but do you know how many mainstream consumers this affects? Millions of people watch the Today Show every morning and take what they say to heart. If you didn't know anything about video games and were going to buy one for a family member, friend, or yourself and had heard this, you would definitely think twice about getting a 360

[OutLaw]

You're correct about how many people probably watches that show. I know here in NYC a lot of people do. So this could hurt MS a little.

[achira]

nice tip: buy a ps3.

[drunkpandas]

I think they pushed the PS3 and Wii equally on their strong suits. The PS3 they praised as giving the best graphics for games and HD (not necessarily true, but that's what they said) and the Wii had the most innovative games to get you off the couch

[JasonPC360PS3Wii]

No he was pushing the PS3 because what he said about the Wii was that it was more or less fun for the kiddies.

[taz8080]

It is an interesting thing to say on the morning show as this can directly affect those parents that have no clue about gaming but are planning to get heir kid a console for xmas. They will go to the sotre and then say "wait a second didnt rosie say she hated xbox, lets get a PS3" LOL. I hear parents at video games stores ask dumb questions all the itme and then I watch the even worse workers steer them in all kinds of bad directions. It liiek a tragic comedy.

[drunkpandas]

This is exactly the audience that this type of news story is going to affect. Maybe not even directly. Say someone at work mentions getting their kid a 360. The person who saw this on the Today Show might bring it up and let everyone else know.

[ash_divine]

so if they're not getting a 360 they've been steered in a bad direction? That's a bit biased don't you thing?

[StateofMind]

Well it's not like they lied. I know more than I'd like to admit about the gaming industry and I'm afraid to purchase a 360 because of its reliability. I'd like to play Mass Effect too, but there is a completely legitimate reason to "stay away" from the 360 right now.

[dale1]

sound advice if theres problems with a product as big as the xbox avoid like the plague
microsoft still have not said whats up with them yet now that really scares the consumer

[kewlkat007]

a tech segment?

Who has time to watch that show, hell I rather the "Price is right" then the today show. I'm usually at work so I wonder who watches the darn show.

When do we get to see "Babara Walters" on "The View" saying stay clear of MS?...hehe

Hey if somebody misinterprets a Product can't a company Sue?

[tethered]

****Hey if somebody misinterprets a Product can't a company Sue?****

If they state facts, no.
There is enough wrong with the 360 that I don't think they need to worry about it.

When MS extends their warranty to 3 years, there is most likely a real problem.

[Armyless]

In fact, I almost returned my television to the store after watching her for the first time. Execs who thought she was fit for broadcast are also responsible for these goofy tech guru spots. I didn't watch the show but I can GUARANTEE you this is exactly how it went...

They start at the left end of a table/counter with smaller gadgets, he picks them up and shows them off and moves his way down the line to the right. Some of the items work some don't. The person holding the microphone to his face makes stupid comments and an occasional joke that everyone laughs at. They run out of time and skip over some of the stuff. Then it ends and everyone watching is dumber afterwards.

[TLSBill]

Good advice from the tech guy, but he could have mentioned that they are comming out with the "Falcon" 360 to fix the problems. (That's what I'm waiting for).

I agree that this could affect the parent-factor in game buying. IF a machine breaks on a kid, who has to call for the RMA and deal with shipping? The parent, not the kid. They'll think about that.

[drunkpandas]

I'm thinking the reason he said to wait was for the "Falcon" chipset. These are supposed to going into production towards the end of this year which will provide greater stability and such.

[taz8080]

That is really true, parents dont want to be bothered by returning their kids toys.

You know their tech has no clue about the falcon chip, most of these tech segments know the bare minimum abd then pass themselves off as knowing somehting.

I have to say I have seen some of the worst tech reps at Best Buy, the place where they should know everyhting tech, LOL

[tehcellownu]

He let everyone know that Microsoft issued a 3 year warranty extension amounting to $1 billion. The “tech guru” indicated that is is the same as a recall without the legal issues surrounding an actual recall.

This is so true!!!

[DrRage77]

um, a recall and warranty extension are NOT the same thing...

so then according to you, and to the Today Show, EVERY General Motors car has basically a "recall" issued for it since GM extended the warranties on ALL of their cars from 3 years to 10 years, including the existing 2007 models??? that makes ZERO sense saying that extending the warranty on something is "basically a recall".....

[mighty_douche]

the xbox was release with a single years warrenty, after the fault become known to the public microsoft extended the warrenties to save having to do a recall due to all the bad press this would get them. The fault is the ONLY reason they extended it for fear of law suits. i find it amazing hpw people still stand by MS over this, if you were release something as future proof tech then at least make it be able to survive through its warrenty! its all beginning to fall apart for poor old Bill...(poor?? i think not...)

[TLSBill]

GM tells you UP FRONT, your warranty is 10 years for all 2007 models. The 2006's did not get "extended" the 2007 came with better warranties.

The Xbox came with 1 year or so and because they kept blowing up, they "extended" the warranty. This in effect is the same as a recall, but without calling everyone back to the service center immediatley for replacement parts.

[AngryTypingGuy]

@mighty douche: The reason that people still stand by Microsoft is because most people have a great experience with the 360. Unless I personally have massive problems and I end up unsatisfied with a lack of quality and customer support, then I'll stand by MS. I strongly believe that as of right now or the unforeseeable future, Microsoft will offer the superior gaming experience. There's just too many great games I'd miss out on or would have missed out on if I'd have gotten a PS3 instead. And it feels good to know that I'm protected with such a long warranty if I get the dreaded red light of death.

[otherZinc]

This is why people that dont know $#!+ should STFU! Id like to ask MR. JACK ASS what company would stand by its product and offer a 3 year warranty at no charge.

He is a SUPER ASS and so is the TODAY SHOW for showing this booash!+. Now they need to let a smart person rebut his crap!