930°

PSN Accounts [supposedly] hacked into and Sony's handling leaves something to be desired

Yesterday, Reddit user kadjar made a post saying that his PlayStation Network account was hacked. He was charged over $600 and Sony is only willing to refund $150 of that. He is unable to authorize his account on his own PlayStation 4 for another 6 months because it has just been deactivated, as per Sony policy.

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gamespresso.com
whoyouwit043764d ago ShowReplies(10)
Jessahness3764d ago

Mainly so we can pay less for games. When in reality, it pretty must costs us the same damn thing.

DarkOcelet3764d ago

Ps Plus and XBL Gold offerings should be better than Steam since people are paying 60$ each year for them.

3764d ago
Death3764d ago

PS+ offers games to download and play as long as you are a subscriber. So far I have downloaded and played Injustice and Infamous First Light since subscribing again almost 6 months ago. I have no complaints and feel I received my moneys worth, but it doesn't quite feel like "thousands" of dollars worth of games. Realistically I could have gone to a Redbox and saved some money.

Dgander3764d ago

How the hell are the games free when you pay a monthly subscription? Am I the only person on N4G that went to school?

Nitrowolf23764d ago

@Dgander

Everyopne knows that they are 'free' until the subscription is over, but you gotta look at the offerings and how much that all adds up. So far I've enjoyed hundreds of free games I was otherwise going to buy eventually. for $50 a year, it really isn't much.

I mean, this months we got valiant heart and oddworld, both games adding to about $40 alone. In a sense, yes we are paying for it, but it's offering makes up the cost, and how often do people actually play a game they beat to completion after several months?

Gority3764d ago

@Dgander

Yes, you are the only one here who went to school. You are apparently also the only one here who has listened to Cage the Elephant's "Ain't no rest for the wicked" and Five Finger Death Punch's "Dot Your Eyes", because ya know, ain't nothing in this world for free.

Eddie201013764d ago

Another dishonest article from a no name site gets a ton of attention, obviously made up stories. Who would do online chat for this kind of problem. If anything, if the information was hacked, it was through Internet explorer or Google Chrome and the computer had spyware on it and the password was gotten when they logged into PSN on the computer. Stop going to porn sites and file sharing and you won't have those problems. Make sure that you have malware protection, and use a program like CCleaner after going to important password protected sites.

Anyway I doubt that Sony customer service would cut someone off without giving them other options like calling from a phone or having someone call them. I have always had good customer service from Sony, Microsoft, and Nintendo the very few times I have ever had to call them over the years.

Maxor3764d ago (Edited 3764d ago )

Sony fanboys when PSN was free= Xbox Live is a rip off because you must pay for online!

Sony fanboys when you must pay to play online= Don't complain about "free" subscription only games!

It's hilarious because fanboys will always be fanboys. They're incapable of free thought and will defend their brand regardless of how valid the criticism.

its_JEFF3763d ago

@Maxor how about the fact that Xbox fanboys keep insisting that XBL never gets hacked, No one on XBL has ever had their info stolen. They keep bringing up the PSN hack and how so much people's info were stolen, but we're there? And is there proof that it was from PSN and not some other service that's known for having its users info stolen all the time... like Origin? The fact is I heard more stories from XBL users getting info stolen than I've heard from PSN, but here's the big difference... XBL has never been down for a month so the perception is that PSN uaers info is in danger but the XBL users have nothing to worry about.

If you're gonna call out fanboys, you should really be calling all of them out. I honestly think both services are equally capable of giving up users info, but not chances are slim... I think where users info gets stolen is from services like Origin, FIFA, maybe even Ubisoft.

+ Show (5) more repliesLast reply 3763d ago
logan_izer103764d ago

Sounds like he just had a crappy password, end of story

Neonridr3764d ago

did you see the responses from those chat agents though? I would be pissed if that's the kind of treatment I got.

Dee_913764d ago

Of course you would be pissed, you lost access to your account, but it aint their job to console you for a mistake you more than likely made lol.

Nykamari3764d ago (Edited 3764d ago )

Or he gave it out, game sharing with a random on the net. Well that's money lost.
@ cobra you beat me

admiralvic3764d ago

Regardless of where their fault might be, I certainly don't blame them for getting angry at such a response. I know I had a similar run in recently with Walmart and was just as pissed.

I had someone steal my gift card by doing something* and I informed CS about it. They told me to talk to the manager at a local store, so I did and she told me I can move on or file a police report. Didn't even feign interest in my problem and basically brushed me aside.

I mean, I can understand screwing up or being in the wrong, but thats no excuse for basically brushing me/them off and doing nothing. The least they could have done is feign some compassion by saying something like "we're sorry that happened, but there is nothing we can do."

* I still have the physical card, never used the card and was told the card was scanned meaning it was not bought online. I won't speculate how they did it, just that it was certainly something that the average person is going to prepare for.

baryonyx3764d ago

I didn't know it was Walmart's job to take care of you're Giftcard, or that if someone steals it from you, that it's their problem. ofc they gonna brush you off, cause it's not their problem, it's you'rs. If someone steals you're bike in a supermarked underground's garage, can you go to the security on that mall, and get a new bike back? no, you will file a suit with the police, the police will check the cameras to identify the criminal. If someone fucked up with their PSN information, how is it sony's fault? I delete my credit card information EVERYTIME i use it, as well as on other sites as well. Sharing accounts, doing dumb shit online or on Web, is all on you as a consumer. If Sony themselves was hacked, and the information was stolen from there, then it's sony's problem

blackblades3764d ago

Or he have gave it out, remember the kid that handed the controller to a stranger and deleted his characters on destiny. It's his fought if he didn't do it it would of never happen.

ctate19953764d ago

"password" is strong enough? My accounts compromised then.....

+ Show (3) more repliesLast reply 3764d ago
22CobraKing3764d ago

Maybe he gameshared with a person and the other person might of given it to someone else to download something but messed with his account.

Jessahness3764d ago (Edited 3764d ago )

Kind of like that kid who gameshared Destiny and lost everything
*edit I meant shareplay. nbd.

kayoss3764d ago

gameshared and share play are two different things.

FPSRUSSIA3764d ago

exactly what i was going to say he might of game shared with someone

plmkoh3764d ago

TL;DR Man gets phished, man demands compensation.

kayoss3764d ago (Edited 3764d ago )

How do we know if he was actually hacked or he gave his account info to someone and that person abused it? Its like me and netflix. I never use netflix, but I shared my netflix with my cousin and wife. He watches some weird stuff on there. My wife would see the history and thinks it was me. I cant prove that it wasnt me unless my cousin confesses.
In this case, how can you prove that he was hacked unless that hacker comes out and say he did it.

Dgander3764d ago Show
plmkoh3764d ago

And how do you prove the network was 'hacked'? Because one isolated person claims his info got compromised, therefore everyone else is affected?

You can bet good money he either got phished or he used the same details as some other website login.

kayoss3764d ago

LMAO. I do wear the pants in house. But when i looked at the list of movies that my cousin watches. I also question him. Lets put it this way, all the movies he watches involves lots of sex.

rainslacker3764d ago (Edited 3764d ago )

Sony has records to track what is brought where and I'm sure they could prove if transactions were valid or not. Stories like this rarely give all the information needed to make a determination on if the CS person did the right thing according to policy. The attitude of the CS people could be discussed, but even then, without being there from start to finish, it's just people making assumptions.

Since it's not a problem among hundreds or thousands of users, the chances that Sony was hacked to get the info is slim to none...that's just not how hackers work. The most likely scenario is the guy gave his information out...possibly without realizing it(phishing), or he was game sharing and gave his account info out to someone who decided to rack up a huge bill, or even that he just charged a crap ton of money then decided he didn't want to pay it for some reason(also pretty common).

To be fair, I'd err on the side of any merchant here, because I know how crappy people can be to CS people first hand, and I know 99% of the time, they always lie. The people with legitimate concerns don't act like twats, and they rarely go venting to the net, they go up the food chain to get the next person of the CS chain....which the liars sometimes do as well but do it in such a way to try and get others to think that the CS person did something wrong, and that they were all peaches and cream.

+ Show (1) more replyLast reply 3764d ago
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140°

Sony Faces Class Action in the Netherlands Over Allegedly Inflated PlayStation Store Prices

Mass Damage & Consumer Foundation in the Netherlands has filed a class action against Sony for inflating PlayStation Store prices.

dveio7d ago (Edited 7d ago )

My personal opinion:

Manufacturers and publishers have indeed inflated the industry.

From $700 million development costs for games like Call of Duty, to digital (store) prices for games and DLCs, online multiplayer fees on consoles (why can you play Helldivers 2 online for free on PC but not consoles?) or still preventing sell/lend digitally purchased games.

Sometime in the future, this bubble will collapse.

They should know better, but they just can't help themselves and suck even the last penny out of our wallets.

BeHunted7d ago

Because Sony knows people will be forced to pay those prices for single player and multiplayer games, not everyone prefers PC gaming. Sony also has a monopoly on PlayStation digital games. In 2019, they stopped allowing retailers and game key sellers to sell PlayStation digital games, making them available only through the official PlayStation Store

anast7d ago

The Dutch gov. wants a piece of the pie.

Eonjay7d ago

They should be suing the individual publishers increasing the prices to $80 instead of suing the store. There are plenty of publishers still selling game for like $50 with much success (like E33). But this proves that the publishers are the ones setting the prices.... so again nothing changes because they aren't even going after the main offender. How is suing Sony going to make Microsoft not charge $80 for the next COD? Sony being the number one store in the market doesn't mean that publisher have to charge us an arm and a leg. Again the industry is laughing at us because consumers never get real representation. Just these fake platitudes that are meaningless.

BeHunted7d ago

"How is suing Sony going to make Microsoft not charge $80 for the next COD"

Because Microsoft doesn't have a monopoly, I can purchase Call of Duty at a huge discount from CDKeys or other gaming retailers. The only way to purchase digital PlayStation games is through the PlayStation Store.

djl34857d ago

Weird, I swore GoW, Stellar Blade, Horizon Zero Dawn, TLoU, etc. were on the steam store....uh.....

BeHunted7d ago (Edited 7d ago )

@djI3485

I'm talking about PlayStation games that you can only purchase on PlayStation. I can purchase Steam and Epic games from 3rd party retailers and key stores.

"Sony to stop selling full-game download codes at retailers"

https://www.videogamer.com/...

Killer2020UK7d ago

About time. There is zero fair reason why digitally distributed products that you cannot recoup any value when you want to dispose of them, should be priced higher than that of physical copies that entail all of the costs and the benefits of owning.

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340°

Sony PS5 Era Profits Soar Past $13 Billion, Outpacing All Prior PlayStation Generations

Sony’s PS5 era has generated over $13 billion in profits, surpassing the combined earnings of PS1–PS4, with $136 billion in sales.

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inspire2rise.com
lukasmain12d ago (Edited 12d ago )

Their recent Playstation revenue is also more than Xbox and Switch combined, obviously in large part due to 3rd party sales.

Christopher12d ago

I mean, if Sony is keeping third parties happy, kind of feels like a winning method.

GamingExplained10112d ago

I mean they have to, since they have 2 exclusives anyone cared about this generation, and those are now on PC. The rest is this creatively bankrupt string of remakes and remasters, taking advantage of the creativity of developers past efforts, and laying off teams creative side since all that work has been done already by previous teams.

By far the least creative generation ever.

lukasmain11d ago

@ Gaming-NEW-Troll account

"those are now on PC"

In that case. Xbox is Playstation's competition. MS have ZERO exclusives. ZERO. Nothing. Nada. Not a single exclusive.

Playstation has Astrobot. Demon's Souls, Astrobot Playroom, Gran Turismo 7, still not going to PC. They got Death Stranding 2 coming out in 3 days, NOT ON PC. Ghost of Yotei, not on PC.

That is 6 real exclusives MORE than Microsoft. Microsoft's Xbox is Playstation's competition. So lets compare.

I mean you brought it up.

Or does being "creatively bankrupt" not count when you have certain console exclusives going to PC years after they were released? In that case Returnal. Ratchet And Clank. Spiderman. Miles Morales. Silent Hill 2. And the list goes on

IRetrouk12d ago

Kinda always been that way if you look at previous gens, exclusives are important but they aint the main revenue generator.

Reaper22_12d ago (Edited 12d ago )

.While that is impressive. Microsoft made 13 billion in one quarter. Making up facts doesn't make them true.

Mmmkay12d ago

microsoft is not xbox. a bot should know that by now. you have been told this bs 1000 times on this site alone.

OlderGamer1712d ago

Yeah Microsoft but Xbox on the other hand.....

Aloymetal12d ago

Your defense of Microsoft is only highlighting Lord Phil's and the lame MS mismanagement. Since you're talking about MS as a whole, imagine having trillions in the bank and still losing to ''tiny'' Sony PS and Ninty. It doesn't get any more lame than that.

Christopher12d ago

If what Microsoft made as a whole was all that mattered, we would still have Windows Phones and Zunes. I would love to see Xbox' operating profits. Love to see it.

+ Show (2) more repliesLast reply 12d ago
thorstein12d ago

I prefer Playstation over Xbox when it comes to consoles but how does this news justify their layoffs?

Shane Kim12d ago

But the execs brother. You got to think about them. How could they otherwise buy yet another mansion and yacht?

raWfodog12d ago

People are generally paid for the work they are doing. Layoffs generally occur when there is no work for them to do (project cancelled, business slowing down, etc). I’ve been laid off from two jobs during my 40+ years of working so I know about these things. A company is not going to just keep paying people if there is no work for them to do, no matter how much profits they made.

+ Show (1) more replyLast reply 11d ago
MIDGETonSTILTS1712d ago

And this is why the game output for ps5 has been a tad slower…

1) they needed to be… games take longer to develop, and they’d burn out their teams trying to maintain the same pace as ps3.

2) they can afford to… games cost more than ever to push boundaries, so Sony had to figure out a way to match Xbox’s clever profit strategies in order to afford to continue to innovate and take risks.

lukasmain12d ago

So much time was wasted on those Live Service shits. Glad they learned their lesson and have scaled that way back. Still haven't killed it, but I like it being in the background and not at the forefront

MIDGETonSTILTS1712d ago

Honestly, I love Helldivers 2 so much that I can forgive them for over investing in GaaS. At least they got one gem from the endeavor.

And I still dream of Factions releasing one day.

I don’t hate GaaS inherently, most are just implemented poorly.

Reaper22_12d ago (Edited 12d ago )

@ s2killinit

Thats xbox which includes other services. The playstion division also includes other services as well. Its mostly playtion but not all playstation. What's up with all the double standards around here.

Chevalier12d ago

Yeah double standards like some idiots who got to talk about unrelated profits as a talking point. Wish those damn parrots could stay on topic with game related profits.

Next thing these idiots will talk about is something unrelated like Nintendo made more off the Mario movie than all of Xbox studios TV/movie endeavors combined you know?

https://en.m.wikipedia.org/...

12d ago
Deathdeliverer12d ago

@Chevalier

Mind you that’s only AFTER buying all those other companies adding them to the revenue. It was a LOT lower. This is Activision, Bethesda, and others COMBINED to get that number.

“The sales of windows professional on the other hand trounces god of war sales” 😂

Reaper22_12d ago (Edited 12d ago )

All you did was prove that you dont know what revenue is. Tencent is no.1 in profits. Buts that's ok because unlike Tencent and Microsoft, Sony isn't in it for the money, right.🤔

pwnmaster300012d ago

That’s what Xbox fanboys do. They’ve been doing this since Xbox one.

They will use all of MS, one of the biggest company in the world and play it like every dollar they earn comes from Xbox just to one up PlayStation.
Is actually pretty sad.

+ Show (1) more replyLast reply 12d ago
Chevalier12d ago

"Mind you that’s only AFTER buying all those other companies adding them to the revenue. It was a LOT lower. This is Activision, Bethesda, and others COMBINED to get that number."

Guys we're off topic here you know? Can someone bring us back on topic and tell us how much revenue Xbox studios does for movies and TV? Pretty sure we should also discuss how much Nintendo stands to make at Universal studios on Nintendo land and the rides should be a hot ticket this summer.

"Ouch! hahaha no wonder reaper wanna hide behind profits made by windows XD"

Yeah idiots with some sort of inferiority complex needs to get their win somewhere though. But wait shouldn't we get back on topic guys? Like seriously how much money do you think Fallout Season 2 will bring in?!

Reaper22_12d ago

Nah, reaper's not hiding behind anything. I'm just pointing out some facts. At first the narrative was Microsoft isn't going to make the money back from the ABK deal to now their profits wouldn't be as high if they didn't get the deal. This very topic is part of the reason why the deal was secured. Sony's dishonesty and reluctance to tell the truth about how much money they're making and lying about how much this deal would hurt their business. That strategy failed. They're are making a lot of money. No doubt about it and its good for the industry but don't get butthurt when Microsoft post their profits and you guys see they are also making a lot of money as well.

CrashMania12d ago

@reaper.

Microsoft don't reveal Xbox profits, sales numbers, or gamepass numbers, I wonder why that is?

You call Sony dishonest but at least they don't hide and obfuscate meaningful playstation numbers like MS do with Xbox.

IRetrouk12d ago

Reaper stop lol, only one company hides that info and it ain't sony....

Chevalier12d ago

"All you did was prove that you dont know what revenue is."

Nah all you did was confirm you're an idiot.

Reaper22_12d ago (Edited 12d ago )

You seem to be fluent in idiocy. Not everyone speaks it. So next time speak slowly and clearly so we all can understand. Getting emotional doesn't really make you smarter. Before you post a link with info make sure you know what it says.🫡

Chevalier12d ago

"Nah, reaper's not hiding behind anything. I'm just pointing out some facts"

🤡 What facts? 🤣

Please share with everyone your idiocy

What does Xbox make in revenue and profit? What are their sales? How much money does Gamepass cost them? Oh right you got ZERO numbers to post.

"Before you post a link with info make sure you know what it says."

Says the idiot who can't even tell the difference between Microsoft and Xbox? Lmao. Seriously all you're showing everyone again is how much of an uninformed parroting idiot you are.

But go ahead and post your evidence! Oh right again ZERO from a ZERO. Absolutely 💯 hilarious to see you stumble like the idiot you are.

+ Show (1) more replyLast reply 12d ago
Npugz712d ago

Only because of games prices otherwise it’s the worst generation in PlayStation history especially for games

Reaper22_12d ago

Thats true. The article did mention game and prices were a reason. Its also shows their greed is no different than Microsoft. Laying off all those people but yet bragging about profits and still tried to stop ABK deal. What the hell!

MatrixxGT12d ago

Closing studios, layoffs, leadership changes, PS plus increases, multiple game cancellations and delays, total flops like concord. Slowest release of first party games of any generation and they just shut down PS stars I guess because it was costing to much.
Yet they announce record profits…..the greed here is insane, MS and Nintendo too. All of them milking gamers and we just keep lapping it up like a blood hound for a meal.
Them tariffs are really hitting them hard I see.

Deathdeliverer12d ago

Well a part of running a business is a tight grip on that P&L sheet. In project management. It’s a known fact that the farther into a project you go, the more costly the corrections. Having something reach the definition of done, the end of the road, and it’s hated is a monumental loss of money. As games are usually made iteratively it’s like how was this not caught and course corrected several times before this point. Sony is definitely known as trusting and allows teams to make the games they want to make. They “trust the process”. The caveat to that big budget and freedom is if it bombs, especially if it’s your first game, you’re outta there. They have shareholders/stakeholders to keep happy. Where as normally a done game like Concord would give ROI as it was out in the wild. The cost of the project is recouped and turned into profit or delivered whatever value they wanted. If the game is now NOT coming out, how do they get that money back and stay profitable? By not paying wages for that team over a course of time that would have still been on payroll working on the next potential bomb, DLC for a dead game, and essentially costing more money.
It sadly isn’t greed, it’s business. They release these great profits because 1) it’s enticing for more stakeholders to invest, and 2) Despite failures they are still balancing the books and turning record setting profits.
How many live service games died at various stages of development? They are still this profitable? Imagine if the games came out and were hits to add onto the profits?

Christopher12d ago (Edited 12d ago )

So, you're saying that over $10B of this is from $10 to $20 software price increases? Zero to do with increased market reach? Massive MTX from third-party games?

Vithar12d ago

where are the "Sony is in trouble" sayers? LOL

Chevalier12d ago

They're talking about Microsoft quarterly profits like any true gamer would be doing.

Aloymetal12d ago

Oh, that's coming, it's a mandatory thing just wait for next gen and you'll see infinite articles from the shills and the green fanbase saying ''tHiS GeN WiL Be dIfFerEnT''

stonecold312d ago

over twitter xbox fanboy you tube are saying saying sony is broke cant afford warner bros.

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100°

PlayStation The Concert Announces U.S.Tour Dates

The tour is coming to the states as new dates have been revealed.