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PS4 having trouble ejecting discs

GameZone writes, " Sony has acknowledged various reports of users having trouble ejecting discs from their PlayStation 4."

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Neonridr949d ago

"What title were you trying to eject?"

Are we saying that the game discs for PS4 games aren't all the same size (physically)? That would seem a little odd.

Ranma1949d ago InappropriateShow
ZBlacktt949d ago

The disc thickness is not always the same. If you own disc games. Sometimes you'll feel ones a little more stiff.

MajorJackHoff949d ago

This sucks eggs, but problems are to be expected.

Like I said before, I'm just waiting for awhile to get my console. I'm excited as hell to play, but not excited enough to deal with problems that MAY occur. Next year I'll hold that beautiful little DS4 in my slimy little hands :')

thrust949d ago

So many problems and bad reports :(

ZBlacktt949d ago

Dunno.... I'm sitting over put MANY hours into AC4 since I picked up my console midnight release. Not a single issue gaming 10+ hours a day.

Brazz949d ago

@ thrust > sony reported that only 0.4% of Ps4 are having problems.... ok, let's just say for a minute that this number is a lie, and that Ps4 have 10x more failure rate...
you see, 4% of 1.000.000. is 40.000. Now answer ... 40,000 (or 4000 if the " 0.4 % failure " is true ) is a good number of people dissatisfied , correct? Add this to the number of Xbox fanboys talking bad about ps4 and " this shit done " ... " PS4 BLOD " / " PS4 Fail" / " PS4 overheat " .... this is bullshit , I mean , of course in the end the ps4 may have problems , but assume that these are serious problems with less than 1 month of release ? This is ridiculous ...
Wait and see how things will develop, it is too early to condemn any of the consoles . If the ps4 really have problems , it's going to be shit for Sony , and yes the consumer should have a nice F!@#! You on sony ... The same is true for microsoft , who are interested in the X- 1 should give a chance to the product , and if the X- 1 prove " troublesome " one F@#$@# must also be sent to microsoft !

for now one should not condemn anyone , it is too early and there are no consistent numbers ... but that's just for now , because if any of the two (X - 1 / PS4 ) have a high failure rate all gamers should demand a quality product! I do not care what damage is caused to sony or microsoft, all I want is a good product ...

SolidStoner948d ago

sadly.. I will wait and see.. I dont want to buy anything with some problems.. I better wait while they deal with all of these issues and only then I will buy it..

BX81948d ago

@zblacktt 10 plus hrs a day? For the love of god please go outside for a while.

ZBlacktt948d ago

BX, lol.... I retired at 36. I'mm 44 now... I do bodybuilding as a very long time hobby. Gaming is just another very long time hobby.

BX81948d ago

You better not be lying. I just wanna make sure ur getting in your cardio. Retired at 36? That's cool I guess, I retired at 12. No biggie it's not a competition....lol.

VENOMACR1227948d ago

@Brazz

Wasn't the .4% based off the Taco Bell giveaway consoles? I'm not sure the actual percentage has come out for the total number of PS4's sold. I imagine it's going to be much higher than .4%.

djnforce9946d ago

@ZBlacktt:

So far so good for me as well (I have Knack but not playing it NEARLY as much as you are with AC4). I am just worried that one day it's going to stop working all of a sudden.

+ Show (7) more repliesLast reply 946d ago
Derekvinyard13949d ago

My friend has this problem and was on the phone with sony, they tried to troubleshoot it but it just won't release the disc. He's waiting for his coffin. If this happens it needs to be returned. His was working on and off. Don't risk it. Manufacture issue

ShowGun901948d ago

Funny how people start having a problem with their ps4s on this site AFTER an article describes in detail the problem for the first time... Not necessarily calling you a shill, but at least a rampant fan boy... Ps4 sitting at about 8 hrs use a day on 3 different games with no problems whatsoever... I don't make the news though

WeedyOne948d ago

I can add one more problem to the list.

My PS4 eject button does not work AT ALL. I didn't realize this for the 1st few days because I only had Killzone and had no need to remove it. That was until I beat the game and bought Need for Speed and realized the eject button doesnt work. The system can eject games through the menu just fine (hold PS button then select "eject disk") its just the physical button on the console that isn't working.

Kinda sucks but at least its not bricked. I can play games till Gamestop restocks on PS4's then trade it in easy with the 90 day warranty they provide.

Ranma1949d ago

I think these cases are over blown to be hoenst

PraxxtorCruel949d ago

Overblown...until it happens to you.

harrisk954949d ago

@Praxxtor Cruel..

Yes, "overblown...until it happens to you." But, overblown, nonetheless. It sucks for those affected by defective consoles (no matter what brand), but honestly with over a million PS4s in the wild, there is still a small number of reported failures.

Reverent948d ago

Given the small amount of problems versus the sheer amount of PS4's out there, at the risk of sounding a bit cruel, I think it's a pretty great start. This is the PS4's first week of life and hardly anyone's having issues.

I feel for those that are, but the overall scheme of things seems fairly positive. The responsible thing for people with these issues to do, is to sort it with Sony's customer support. Not rant about it on forums, etc.

Those are the people that are going to actually be taken care of.

VENOMACR1227948d ago

I just hate when people say "if it's broke just go get another. It's under warranty." Well no, you can't just run to Target and pick one up like you can a PS3. You have to mail it in and wait weeks. Who want's to do that? If a system breaks and it's your, it's a big deal. You paid $400 and it's broken already, I'd be pissed too. And the fact you can't just grab one sucks too.

+ Show (1) more replyLast reply 948d ago
evilbart949d ago

Title needs to be changed 'A very small number of ps4's are having trouble ejecting discs'

TRD4L1fe949d ago

doesnt matter if its small or not, a problem is a problem and if it happened top me i would be going crazy.

wait till this weekend and if we hear problems with the XB1 watch how sony fanboys are gonna rage and troll all over those articles even if it is a small problem

Droidbro949d ago (Edited 949d ago )

Why? Sony has acknowledged "various" and even had to come up with and publish a solution for this problem. Other than blind fanboyism, how have you come to the conclusion, as a matter of fact, that this is a "very small number"?

Edit: @famoussasjohn Right, .4% is the failure rate; as in, the console is completely non-functioning. Also, is this the same .4% number that came out before launch and before this issue was even known about?

famoussasjohn949d ago

Droidanomix - because Sony said it was a .4% failure rate that only Sony fanboys seem to believe.

Visiblemarc949d ago

YES.

This is the first console launch cycle with the CNN brand of news coverage. It's too much. Mass produced electronics have defects in small percentages... This isn't news.

Just because you are or know someone affected does not mean the problem is widespread. That is self-centered thinking.

Mystogan949d ago

The rate of failures is much higher than Sony likes to admit. We're hearing lots of bad reports on the internet. Now they changed their statement saying that its now "less than 1%". I believe its closer to 20%. I hear more people having trouble than people having a good experience so far on reddit.

Caffo01949d ago

@mystogan
LOL 20% ?? that's more than 200k ppl.. don't be an idiot.
And of course people who goes on forum commenting on problems are looking for that on google or various forum searches, it's normal, if it happens to you, you start looking for a solution or other ppl with that problem, while the others don't bother and continue playing. Are you so surprised that no one is praising the PS4 on forums?? the console has been out for 4 days, everyone who can is playing it like crazy.

Omegasyde949d ago (Edited 949d ago )

@TRD4L1fe

My PS3-slim had this same issue. Should I create an article on it?

MY Ps4 shipped with a bad HDMI cord should I create an article on it?

MY Iphone 4 factory OS on the phone would random shut the phone off. Volume button didn't work.Should I create an article on it?

Point is stuff like this is expected. NOW if there was reports of the PS4 overheating, then that's an issue. The console has been out 4 days.

People are jumping the GUN. I will also state that MS is going to have similar issue, but we shouldn't throw pitchforks at them either unless there is a significant amount of bad consoles.

I love that on the internet people over exaggerate about the stupidest s#!t.

"OW I stubbed my toe on a curb. Screw (insert shoe company) for not protecting me feet!"

BattleTorn949d ago

@Omegasyde

Yes, receiving fault consumer product is akin to stubbing ones toe. /s O.o ?

We should report on it. That's what we do, we report things that happen. All those things you mentioned, have had article done on them.

Sorry if just because Sony is in the headline, you want people to refrain from hypothesizing

frostypants948d ago (Edited 948d ago )

"doesnt matter if its small or not, a problem is a problem and if it happened top me i would be going crazy."

No. That's like saying if one car catches on fire, then the story should be "BMW's Having Trouble Not Catching on Fire". The likelihood of the problem is critically important when writing a story on the issue, and much more so with the headline.

KYU2130948d ago (Edited 948d ago )

@Mystogan, you are really gonna throw the percentage up that high?? do your research. many Claims of faulty consoles have been duplicated by customers to bolster defective numbers as well as people claiming defective consoles that they actually never purchased one.

if i report on 4 different sites that i have a a defective console, sees that mean i have 4 defective consoles. That is what is happening. People are facing real issue with their consoles but they are abusing the social media aspect of the internet to vent their frustrations not realizing how it can make things worse in the long run.

Sont has stated that at present the number of defective consoles is a bit over 1% and they are taking all defective consoles and replacing them. They are not waiting to see high numbers before trying to fix the situation.

Also do you think the majority of gamers with perfectly functioning consoles will be online posting.. I highly doubt it, most will be to busy playing.

As for all the crap about waiting till XB1 releases and see how sony fanboys act when the competition has a problem, all i can say is are you really so desperate for attention.

to be clear i am in no way saying their is or isn't a problem. What i am saying is that when you post your problem online, do so responsibly. Spreading the word about an issue is good, just remember that your claims can be twisted.

andibandit948d ago

@Omegasyde

Who's throwing pitchforks, i dont see anyone saying "sony needs to die", people are just voicing their concerns and experiences, too me it seems like the usual stuff.

+ Show (8) more repliesLast reply 948d ago
PSjesus949d ago

HOT NEWS:over 1 M PS4 sold one pathetic attention W*** had trouble ejecting his disk,Doooooooom

Palaven949d ago (Edited 949d ago )

One person? If you go to http://community.us.playsta... I haven't even looked past the first page of the thread and 4 people are having the issue and their is 20 pages.

j-blaze949d ago (Edited 949d ago )

those million ppl rushed buying the console didn't know about these problems, but now many knows how poorly the console is made, so expect a big drop in sales :D
I mean c'mon, a big well known company sending dead and buggy consoles, how embarrassing is that?...no wonder it's cheaper than the XB1 lol

Caffo01949d ago

yeah, just because ppl with that problem search those words on google and find that post, it doens't mean it's widespread.

DEAD-DEVIL-DISCO948d ago

damnit to fkn hell, i just tried ejecting my only disc i bought thats been in my ps4 since launch and guess what fkn happened? it ejected :) then i put it back in my working console. nice try doom and gloom basatards

Drewbie915948d ago

@DEAD-DEVIL-DISCO

I wasn't so lucky. My first disc went in, started spinning and clicking sound was heard and finally a loud grinding/popping sound, I went to eject and it only pushed out about a inch of the disc so I had to pull the rest.

Drive appears to be slanted now, as if it unmounted itself on one side.

DEAD-DEVIL-DISCO948d ago

@drew

im really sorry to hear that man. i was just being an ass to the xbots. i must admit i had a lil anxiety checkin out and setting up launch console friday. its a gamble that ive lost before trust me. atleast youll keep getting a new ps4 till one of them works perfect. sorry you gotta wait dawg.

+ Show (3) more repliesLast reply 948d ago
evilbart949d ago

They have issued a fix to the ten people who are affected now calm down xbots

https://support.us.playstat...

testerg35949d ago

Is that a fix or just how to remove the current stuck disc?

JeffGUNZ949d ago

hahahahah that is not a "fix", that just gets the game out of the console. That in no way fixes the underlying issue. So, everytime you want to eject a disc you have to dissemble a portion of the console? Yeah, great. Those select consoles will be sent back and fixed/replaced and all that does is remove the game so they can send it back.

BX81948d ago

Yes this is a fix to the current disc stuck but not a fix to the hardware failing to eject. To be honest things like this are a big deal. I'm not giving Sony my money till less of these issues happen, same goes for MS. Last years failure rate was unacceptable, so they have to know us gamers are weary of launch problems. Either way for those with this problem, I hope it was just a disc issue not the console.

3-4-5949d ago

I want a PS4.....but..

I'm pretty sure PS2 didn't have this many issues..

mabreu948d ago (Edited 948d ago )

PS2 had many problems. One issue was so bad that Sony got sued because of it:

http://www.gamasutra.com/ph...

This happens to all electronic equipment. Back in 2008, my Samsung 32in LCD TV did not work on the first day. It cost $700 bucks but I got it replaced the next week. It sucks but it happens. What Sony should do is have back up PS4's to help ease these cases. At least 10,000 units should be reserved for replacements in my opinion.

BOLO948d ago

Welp...Compared to the 360's issues for near 2 years of release. We'll do reverse mathematics. .4% > 54%... http://www.ign.com/articles...

DeadlyFire948d ago

My PS2 had disc reading problems. Got a 2nd one later it worked fine, but then later had the same problem. I discovered an easy way to open up the PS2 and fix it. As dust collecting by the laser is all that stopped it from working. It is small not even as much that is coated on the bottom of a mouse. So yeah issues do exist, but even so its a small thing most of the time.

Sony will likely fix any issue you have with your console.

MikeGdaGod948d ago

i would like to report...while switching between Madden, 2K14, and Killzone....i've had no problems at all....thank you for your time

Ps4Console948d ago

I'am feeling sorry for all the people who have bought Ps4's & kept them for Christmas Day imaging you waking up Christmas Day getting a Ps4 & it don't work how would you feel .

ShowGun901948d ago

Bad enough to bitch online to everyone who'll listen? Eh...

xXxSeTTriPxXx948d ago

I know i'll get disagreed with but i had this problem yesterday when trying to eject ac4 to play bf4.

I had to press the eject button like ten times for it to come out.At 1st i thought it was on my end, because i had the lights inmy room of and im not used to the placement of it since its so small and thin (right under the disc slot) so i cut the light on to find out the disc bay was having a hard time spitting it out.

And for thoese who will inevitably disagree with me f@#k off if its a problem it needs 2b addressed.

GuyThatPlaysGames948d ago

Maybe it's just the 1% of people having problems just making it sound like all the systems are having this problem. I play my PS4 about 6-8 hours a day and it stays on about 18 hours a day. It has been working fine with no overheating, no ejecting issues, or bricking issues. The system is super-quiet.

+ Show (9) more repliesLast reply 946d ago
brbobcat949d ago

Does taking apart the PS4 to manually remove the disc void warranty?

Derekvinyard13949d ago

Yes like nitro said, tried it with my ps3, was a nightmare

MrDead949d ago (Edited 949d ago )

There is a manual disc release under the glossy section of the cover, removing this doesn't affect the warranty. You also remove this part of the cover if you wish to change the HDD.

DeadlyFire948d ago

hmm.. If there is a manual eject then what is the problem? if it still plays games. I see no issue. :)

Neonridr948d ago

@DeadlyFire - so basically the regular eject button doesn't work but as long as there is a manual eject button underneath the casing on top it's ok? You are going to remove the casing everytime you need to eject your disc? Or are you just going to play your system with the top casing off now to save time regardless if it looks ugly as a result?

Should elevators not working properly be ok because they have backup breaks in case the cable breaks?

Just because there is a fail safe, doesn't make it ok that it's not operating as it should.

Murad948d ago

If you take anything apart within consoles, even the sticker on the back of the Ps3 or 4 will automatically void the warranty. it's stupid, but this is the same for some heatsinks on PC builds as well.

+ Show (1) more replyLast reply 948d ago
heliumhead2030949d ago

Lol mods and trolls, do what you can to get this article taken down!

Ranma1949d ago (Edited 949d ago )

First am assuming your a fanboy, but forgive me if am wrong.

Was the Xbox one made by your dad, I mean is that why you always defend it? Do you even have a Xbox one, or you heard how good it was from the friends of your friend of his friends little sister?

Forgive me if i caused any offense. But the more consoles you have the happier you'll be

heliumhead2030949d ago

Definitely a fan, definitely not a fanboy.

I'll gladly be getting my ps4 fix as well

Don't be mad because u revel in the misinformation and lies spewed from these articles and message boards. facts > opinions > trolls like you

Software_Lover949d ago

I think you missed the point totally

j-blaze949d ago

lol now ejecting disc issues this is interesting xD
rush release and you get a shitty made console with many problems

-Foxtrot949d ago

Really? Your making this out to be like the RROD ¬¬

There's been problems here and there but what new product at launch doesn't. I mean really...

Hardly rushed

Palaven949d ago (Edited 949d ago )

Consoles arriving bricked, overheating, disks not ejecting, jet engine fans, HDMI provided not working, PSN issues. That is just a few of the problems people are having. http://community.us.playsta... Sounds rushed to me.

GTgamer949d ago (Edited 949d ago )

@Palaven
PSN due to allot of traffic as expected.
bricked Consoles/Broken/disk not ejecting out of over a million consoles you expect all to be perfect smh.
Jet engine fan really mine is almost quiet do u own one because u would know.
Overheating :/ never happened to me or my friends soooo i cant comment on that.
So none of this equals rushed its common to find problems in new consoles so keeo saying its rushed if it makes u feel better.
P.S xbox fans you guys should calm down on talking crap because when the Xone launches u better pray it doesn't have issues because you guys are gonna get murdered on this site and you know it.

JeffGUNZ949d ago

@ GTgamer

So, since yours in not loud, that means the other million are fine? Oh, you and your friends, wait, so like 4 people. Great, good sample size there. My original Xbox did not RROD AT ALL, I started having weird noises, subtle, but sounded off, told them it was acting up before my warranty was up, the extended warranty and sent it in and got a new one. That doesn't mean it didn't happen for others. My PS3 never YLOD on me, doesn't mean it didn't happen for others.

This console points to being rushed, remember when Sony said the generation wasn't coming for a while and boom, February they rush an announcement where even most people on this site were underwhelmed by the reveal. The failure rate isn't anything serious at this point, but it's only been out for a few days. I am more curious after a years time where both consoles stand.