GC: "SimCity is having issues right now and majority of people are unable to play the game."
Here's a quick fix. Don't buy EA games anymore. Put the hurt on them because the things they do are stupid and not right just like the Microtransactions.
Damn didn't think EA would go all HammerPoint(WarZ developers) on its customers.
No respect for its customers, I really hope EA falls hard off that high horse it has sat its self upon.
With the way EA does business, we should be seeing a THQ type of auction a few years from now. There no way a company can be so stupid with their franchises like MoH and Dead Space, and treat their customers like crap, and continue to stay viable.
Why because they refuse to give a refund they are a terrible developer?? Sorry but its a digital game and the game has a few teething problems at launch and thats no excuse for asking for a refund. It's not like it's a completely unusable game for the foreseeable future. People are just so arrogant these days and take things too far. I' not saying EA are a great company or anything here but sometimes I think there reputation gives people a reason to go OTT on them and its completely unfair like in this instance. I read the transcript and EA are in there right to hold back a refund. I mean they even offered him a 15% discount off a game for the trouble. They didn't even have to do that. They could have just said wait it out. The issues will be fixed within a couple of days. We wait months and sometimes years for releases whats wrong with waiting a couple more days? God sometimes I hate being called a gamer as I get put in a group of moaners and whiners like that.
Hammerpoint shouldn't refund you 15 bucks. War Z is a great game, does it have flaws? Yes. But only people who have recently played that game should have something to say. They are always improving the experience. And for 15 bucks I'm more satisfied then my last 2 AAA purchases for 60 bucks
I don't want EA to go bust (as much as I hate them) as they do have great games such as Battlefield, Dead Space and so on. What everyone needs to do is continue to expose their 'stupidness' and let the whole world know the crap they do to their own customers. #PS - Gamer1982 You've missed the point, they PROMISED a refund if someone wasn't happy with the game. This Adrian chap then REFUSES this PROMISE made by EA. That's what the main problem is.
Gamer1982- How is that NOT an excuse to ask for a refund, hell when is a refund considered an "Excuse," In the first place? The person asking for a refund was unsatisfied with a product and wanted a refund, I have no idea where you got the whole "He doesn't deserve one," Crap comes from outside of you making stuff up. I also like how useless CS really is and this shows it, the only thing the CS kept saying was "Sorry, anything else I can help you with, sorry, I can't refund you, yes you can file a refund, I can't refund you, sorry." EA is an embarrassment and the only devs that get bought out by them already know if their next game doesn't sell 2 billion copies well they are getting fired.
Gamers are an quite an amazing bunch. The only group of consumers that advocate AGAINST fellow consumers being able to return the product they PURCHASED with their money. Further fueled and brainwashed by these big corporations, people such as Gamer1982 are doing more damage to the video game industry then ever helping.
@Gamer If a game is unplayable when you spend your money on it then it is reasonable to ask for a refund. The consumer is the one that supported the product, but if they are having troubles through no fault of their own, then why should they just wait it out in the interest of supporting the company making the product? Asking for a refund sends a clear message that people aren't going to support half-assed efforts, and it is a consumers responsibility to vote with their wallets and make their feelings known so that these companies can act accordingly in the future. It's reasonable to expect that there would be "teething" problems with the game due to it's always online BS, but not to the degree that has been reported already. Those kinds of things should have been worked out already. This kind of thing shouldn't have happened with Diablo III and it shouldn't have happened here. Both SimCity and Diablo are huge franchises that sell millions of copies, and as such the developers and publishers should have been ready for the game on release. It is not up to the consumer to wait it out, it's up to the publisher to have the game ready when they said they would.
Yeah EA is evil, everyone on the net hates them, but still EA makes billions. Sad thing is, this is no fairytale, this is real world and in real world evil wins. So EA will prevail!
What utter nonsense. You sound like George W. Bush going on about evil doers.
Considering the state of the world right now and how it seems almost daily that we Americans are losing more and more "freedom" due to the evil acts of others, EVIL has been winning. That's the way of the world. EA will jump back from this, because we will always support them. We'll huff and puff about them constantly and say we'll never buy another EA product, but then they'll release another Madden and hook, line and sinker we'll bite again. That's just how it goes. Otherwise, EA would've been dead a long time ago. Nobody takes the internet complainers seriously, because we don't take our complaints serious.
@gamer1982 actually if their from UK they can ask for a refund and EA can do nothing about it due to consumer laws we have in place as so what if it works in 2 weeks from now that isnt acceptable by any trading rights organisations if they release it then it should work as soon as the person gets it home if not then they are well within rights to ask for a refund. its people like you that make it acceptable for companies like EA to continue these kind of practices.
If I do I'll make sure they're used. SOMEBODY SHOULD START A LAWSUIT!
@ kratos_kills again with the crying about micro-transactions... please offer a valid reason how these things affect the core content of the game or restrict you from accessing everything that's already on the disc. because they don't do either of those things.
Amen. I refuse to purchase any PC game from EA any longer - The Sims 3 has been basically unplayable for me even though I exceed the system requirements. I'll only buy an EA game if it's Dragon Age, Mass Effect-ish (since the actual series has ended) and perhaps the sequel to Mirror's Edge - ALL preowned, therefore EA will not get money from me.
Dragon age 2 was pretty bad u sure u want another?
Everyone of the last 4 articles i've read about EA have people saying to stop buying EA games. What the hell are you people all smoking? it's like you like being abused or something. Stop buying them or stop complaining.
There is a better fix PIRATE EA GAMES. Why? Because you can still play the games without any of the "legal versions" problems. You can play games offline, you never have to register etc etc. And older games that need a disk can be played with no cd cracks.
I can do this = ) with exception to battlefield.
M$, sony, and nintendo fanboys each of you may hate two of the big 3 console manufacturers but we can all agree EA is 10000000000000000 times worse
I think Activision is, in my opinion, still worse then EA....just Activision are so known for what they do now and keep a low profile that we don't bother with them anymore. I could play an EA game but not an Activision one.
What's Activision guilty of exactly? Milking? Their customer service was generally helpful to me when I was still playing Guitar Hero games. EA is a bigger scumbag company to me. They've had as many shady business practices as Activision, if not more. Their lousy treatment of Bioware doesn't help that.
I would agree to that a year ago, but Activision isnt really that bad anymore. I mean, they still milk their CoD games but that's really just about the only thing they do. Ea on the other hand has gotten waaaaaay worse.
Yeah but guys they quality of most of their games....sorry, nearly all of their games are below average. Least with EA you can still get the odd good one, like for example, Mirrors Edge. I'm not defending EA, they are trash but I'm just saying you could still get a better experience playing the odd game from them then from Activision which are either below average games or COD while it's the same game over and over.
F*cking take them to court!!!! I've just about had it with them. I have a few new slogans for them matter of fact: 1.MicroTransactions..It's in the game(troll face) 2 EA Sports..BIG crooks. 3 EA: NO DICE... 4 Microtransactions...Pa dap pap pap pahh because you're lovin' it! 5. Microtransactions R'US 6. and My personal Favorite: Battefield: BAD COMPANY <<<<<< See what I did there?
"Yeah but guys they quality of most of their games....sorry, nearly all of their games are below average" OH MY GOODNESS That's a thousand times worse than EA's games not working!!! /s You not liking their games isn't worse than the BS anti-consumer crap that EA has done.
Console games are just the tip of the ice bird. The sims 3 on pc is still a complete mess after this many years,The new EP doesnt even work for most people.So many modders in the community have to fix problems EA should be fixing. Sad but I still buy their games.. One day I will be so fed up and abandon them like I did with their sports games
Activision are the devil they ban your WoW account for buying gold if somebody tells them you bought it just while they "investigate it" they unban it when they find you havn't been buying gold. No time refunded for the inconvenience or anything. They have the cheek to charge you a monthly fee then BAN you from your account while they investigate it.. No initial proof just while they check it out which can take upto a week. You get ZERO compensation other than a "your account is unbanned with found nothing wrong" email. Activision stealing money for years.. Oh and lets not forget increasing the price of COD by an extra $10/£10 compared to other games right?? Because its SUCH a better game.. *insert sarcasm*
I'm sorry Root, but CoD STILL doesn't ask for an online pass. As bad as the franchise may be, it doesn't ask you to buy a stupid ass online pass. Activision may be horrible, but EA are 10x worse.
Activision = milking and being super cheap. Copy pasting textures to newer cod games. Have the #1 FPS, selling over 9 mil copies YET!, they cant give us dedicated servers and a glitch free games.
I don't like Activision for that too, but it's the peoples fault, not theirs. As long as people keep buying, they keep making. And so they also can ask more money for their services, and people still buy. I honestly don't know how this Call of Duty crap has lasted so long and still is going. And it probably won't end anytime soon. :P
There's no such thing as a glitch free multiplayer game. And Valve ban people for disputing charges too
@2pac Sony will ban your account if you dispute digital charges as well , they WILL refund you but your account will be banned....pretty much the same situation But EA is the big bad wolf of the industry right now.....not that I condone what is happening with SimCity right now but this is exactly why I didn't get the game...this dumbass DRM was announced before release and with my unreliable Comcast Internet I can't rely on constant connection to play a single player game. A SimCity was one of my anticipated games this year....oh well, looks like I made the right choice
Same here rainStorm. I was eagerly awaiting this game when it was announced, as SimCity is by far one of my favorite game series. Each one I've spent countless hours on with the original game and the subsequent expansion packs. Then they say it will be always on-line and my interest went to zero in a second. Having played this series since the first it was a real disappointment, particularly since the "reasons" they listed for it having to be always online are things I generally mostly hate anyways. I have no problem with authenticating DRM schemes so long as it's invisible, but requiring to connect to play just doesn't work for me.
Exactly. Say what you will about Activision, but they screw the consumer WAY less than EA. Less online passes. Less micro transactions (so far anyway). Fewer server shutdowns that disable online play. They seem to take it in turns when it comes to most hated company though, so we'll see what shit Activision pulls next to give EA a break.
Activision only fell off of the map because they can't make games. They got lucky with CoD and WoW but I dont see them as a major threat in the future. I am surprised EA hasn't fallen flat on its face yet though.
They do have Bungie's Destiny going live or should be going live around the time PS4 launches. I'm sure something is bound to happen when something major likes this goes live.
Why did they even make SimCity online only anyway. I would of bought it if it wasn't always online Hell they should bring it to consoles, I'm sure they could find a way to do it. EDIT Wow, reading through that forum there is a lot of EA White Knights.... Came across this though about stuff which has been cut from past Sim City games "laying pipes power lines SUBWAYS!!! terraforming your plot the lack of options. 8 regions? Only a few of them are 16 slots? Laaaaame no agriculture the multiplayer meta game is a joke" Really...they cut all that stuff out.....why Why do something which takes a step back for the franchise.
It's amazing how many people would defend EA. If you paid £40 for a game, it has to work day 1.
It is true for every gamer that is fed up with EA they have another who will defend them. If you say EA is greedy, they will make you feel cheap. If you say EA's games are broken, and most of them are, they will point you towards mods, or claim that it isn't really a big deal, so you should STFU and stop acting entitled. It is brainwashing at its finest.
And cities are small as hell to "promote specialization". Sim City wasn't meant to be like this.
I bet that stuff will be DLC. You know, because the devs didn't have time. *sarcasm* Stupid casual gamers will pay up for this shit. It's not going to end.
haha exactly what I was gonna say, They cut so much stuff out of The Sims 3 that was in Sims 2 to only add it later in EP's or SP's,..
Screw that. Simcity 2000, 6 bucks at gog.com
Sounds really tempting to buy it again... I can't seem to find my old CD's
Well, I'm going to get some hate for this... ...but I own and play Surviving High School on my phone. (Android) It's an EA game. I purchased the "remove ads" feature. The ads are still there. I also purchased season three...and it refuses to download. I should have waited. Other people started reporting the same issue. EA hasn't responded to anyone for over a year about the game, yet the team continues to make content. EFF. THEM.
Get in touch with the Google Play customer service. EA has sold you 2 products that do not work as advertised, the Google Play staff will likely be able to help you.
Awesome. :) Thank you! (This is why I love Google.)
Yeah def contact Google Play. Also, the same goes for buying content off amazon.com's app store. If the developer won't respond, they will. I had an issue with a virtual currency purchase and amazon stepped in and fixed it (almost like an arbitrator). The app market owners know if you aren't happy with a sale, you won't buy as much in the future.
By the way, don't love Google either. Google is a company that is trying to monopolize everything at a cheap cost, thereby giving you a crap service. And, of course, nobody would have the money to go up against Google, anyway. Google screwed over YouTube. And they hand over your search information, sent-received email to the US government. They are a huge corporation. And there's not a single good corporation out there. It's about the money. Don't you forget that. It'll make it easier to accept it when you get screwed later. :)
A part of me wants to feel sorry for all these people going thru the problems with this game. but another part feels like these people should have known better then to get in bed with EA expecting not to get burned. after reading many of the post from the forum. many of the people should have done research on the game before they purchased it. they would have known stuff was cut from the game and would be re-sold as DLC later. if people didn't learn this from ME3. this was one of the main reasons why i wouldn't buy this game. EA has proven time and time again that they are the worst. i hope this is a lesson learned
And I was literally on the verge of getting this game; good thing I didn't. Tomb Raider for the win :P If EA did not own FIFA I would literally do no business with them.
The part that hurts the most is that I REALLY want to play this. I've always loved the SimCity games, but I can't support these types of greedy decisions. I wish at least I could buy it used, but that's obviously not an option.
And so it begins! This is why no game company should be allowed to become as big as EA! Because when they do, the seem to all get a sense of entitlement and believe that the rules that apply to others don't apply to them.
What rules? There are no rules about giving a refund back to a customer who KNOWINGLY bought an online only game. It's called terms and service and commonsense. Should the servers be up and running? Yes. But they aren't completely up and it sucks but it's not a refundable cause. I'm glad they're not doing that. I thought it was stupid they gave refunds back out for mass effect 3. You can't just start going refunds back out to every person because they're whiny. It doesn't work that way.
So your saying you get what you pay for!? Even if the online is practically unplayable?? That pretty much defeats the purpose of buying the game. So anyone can release a online only game, and people have to wait until they say it's playable? SMH.
You have no business sense ... I dare you to open any business then launch into your meaningless tirade every time someone asks for a refund. Would you buy a car with the promise it will work later? The customer is right because they are your revenues ... Wake up
What? They offer you a refund and then refuse to give it to you? You have every legal right to dispute this. How the fuck do they think they can ban you for that? Wow, EA is getting worse by the day. It'll be interesting to see how they fair next gen when everyone starts at 0. Edit: Really, disagrees for that? I guess some people enjoy being ripped off.
I didn't disagree, but it's probably because you said everyone will start at 0 next gen. The big companies will still be big, the little ones still little. I'm not saying that couldn't eventually be changed by only supporting the companies that deserve it, but having new consoles isn't going to magically fix anything.
Yeah they'll still be big companies, but that's not what I meant. I was referring to the fact that there will be a small fanbase at first. So they'll be starting from scratch and build up a fanbase as the consoles sell. 1 wrong move early on in a new gen could have long lasting effects. For example, EA has said they'll have microtransactions in the majority of their titles going forward. Most core gamers do not like or support microtransactions unless it's an MMO, and core gamers are the ones that pick up new consoles within the first 2 or 3 years. If they start next gen as the only company abusing microtransactions that could really screw them up.
The same thing happened with Diablo 3 (they didnt refund money either)
I don't feel sorry for "gamers" that don't do their homework, they're just as guilty as the publisher, period...
If they assured him the he would get a refund why would he do any research? Cant believe that some "people" in this world defend underhanded business practices.
So I guess there was information out there prior to the game release stating that on launch day you will not be able to play the game because the server will die. Dumbass
Perhaps not, but it WAS kind of common sense. Before people start throw a fit, I'm not saying the consumer is as guilty as the publisher, but rather that the consumer is at least partially to blame for a situation such as this. Because they factually are, that's indisputable. The 'Sim' franchise as owned by EA is, probably the largest franchise in gaming (with 'The Sims' as a series being the fifth most successful, or fourth if you disregard the Nintendo-developed games starting with the name 'Wii' such as WiiSports, WiiPlay, etc.) If it isn't THE biggest one, it's certainly one of the top three. The 'SimCity' series has sales of upwards of 18 million copies and is one of the most popular PC franchises in existence. With that knowledge existing and easy to find, there's no reason why people couldn't put together 'Huge series' + 'Tons of advertisement' + Always-on DRM = screwed over servers. I could've told you this would happen before the game came out and I wasn't wrong. And another thing, people should really reevaluate how they like being treated by companies. THey bitch and complain about games with always-on DRM, then go and buy them. Go look at Diablo III. Look at SimCity. It's ridiculous. People need to have some integrity and some common sense if they want things to get better for them. Fin.
The thing is though, that a majority of those 18 million aren't people who research games, or have the "common sense" to know that this was going to be an issue. As soon as it was announced I knew it was, but SimCity is huge, as you say. The majority of customers buying this game just don't understand the technicalities of something like this, and since every SimCity game to date has been mostly playable on release, there is no reason for them to assume that this one wouldn't be. I would even wager that a lot of people buying this game didn't even know about the always online DRM. These consumers aren't stupid, just not as informed as those of us on here. It's sad that they have to get a harsh lesson because of this, and it hurts the industry overall because now some of those people will be more weary of purchasing in the future, particularly in this same series(or other Sim series game), and it could affect other companies as well. I don't like all these reversing the blame comments on here. Gaming forums are one of the few places where I see an over-abundance of acceptance over unacceptable practices. Any other company outside gaming that had such shoddy products and bad customer service would likely be out of business by now, and the only ones that seem to be able to get away with it are the phone/cable companies, and game publishers. I think so far what we've seen is the tip of the iceberg. It's likely mostly the "informed" gamer that we see ranting now, but have no doubt that EA's customer/technical support is being bombarded by people that are just the average user. They have real problems with the game, no one can deny that, and when they seek out a way to resolve them in an appropriate manner, they are threatened...that to me is just unacceptable.
Say NO to EA! There should be a shirt somewhere in there...