300°

GameStop Accused of Wiretapping Customers

A recent report shows that GameStop is being accused of recording and sharing conversations made through Customer Support without consent.

sourOG594d ago

All customer support calls are recorded. That’s not “wiretapping” lmao

porkChop594d ago

In order to record they have to explicitly state that they're recording though. They also can't share those conversations.

sourOG594d ago

They all do generally. Every customer support I’ve called has stated that it is being recorded. I can understand not sharing someone’s personal information but some anonymous dumbass questions? Who cares? They record them to use them, that’s the purpose. First is cover your ass insurance, second is to optimize. They are using your CS call as “do and don’t” examples.

“Here how not to handle a Karen”

richardmmorales594d ago

They usually do. Usually it goes "this call is being recorded for quality assurance purposes." or something to that effect.

sinspirit594d ago

Either way. That is not wiretapping. I was wondering how and why GameStop would access customers phone lines.

Seraphim594d ago

@sinspirit - legally, if I recall, wire tapping is simply the act of recording a call w/o consent. Each state has their own laws regarding such. In some states it's one party consent meaning that if you are personally on the call you can legally record it w/o the other persons consent. In other states they require both parties to consent.

on topic: As others have stated, most call centers state something along the lines your call may be recorded for quality assurance... Not sure how or where they may be able to share that recording as I'm no lawyer but if they are recording calls w/o mentioning that the call is being recorded, that is illegal in at least some states.

+ Show (1) more replyLast reply 594d ago
porkChop594d ago

Just noticed that's it's not about phone calls or QA.

"secretly wiretaps the chat feature on its website and then shares the transcripts with a third party that harvests the data for marketing purposes."

They're basically selling your information.

Crows90594d ago

Wiretapping is quite extreme considering there's no wiretapping involved. They just sell a record of the chat feature.

porkChop594d ago

The wiretapping law isn't only about literal wiretapping.

frostypants593d ago

Except that's also not what wiretapping is.

neutralgamer1992594d ago

It's cute people think GS is the one doing this. The phone we use every day is listening to us and accordingly share relevant information. They no longer need to wiretap anyone since we are sharing our lives through our phones/social media

Don't believe me just randomly say something while your phone isn't being used few times and you will start to get ads related to whatever you were talking about

Adrian_v01594d ago

The last thing you mention is more a psychological trick your brain does to you so you think you see ads you talk about. It's been tested and never proven.

1nsomniac594d ago

It has been proven. It’s also been discussed openly in the Supreme Court.

It was acknowledged as fact for some time until recently the last year or two when there’s suddenly been a big push to claim that it was never true and none of the above mentioned things happened. It’s very simple to test by yourself and it works. In fact I’ve proven it to friends and family several times in the last 2 months alone.

Mobis-New-Nest594d ago

Don't worry, Avon will send in Brother Mouzone to straighten out GameStop.

sourOG594d ago

Had to google that one Lmao. Never seen the wire, I heard it was one of the better crime dramas though and I’ve been meaning to watch it.

+ Show (1) more replyLast reply 593d ago
chobit_A5HL3Y594d ago

a website that wants me to disable my adblocker? kiss my ass lol

dekke594d ago

refresh that page and it wont popup that message again atleast on firefox :P

Crows90594d ago

I use brave. Haven't had a single issue yet

franwex594d ago

They are trying to wire tap you.

Bobertt594d ago

I see wall street is mad so they are just throwing shit at the wall to try and take them down.

plmkoh594d ago (Edited 594d ago )

If you know you know

Lore594d ago

How did this title get approved on here

Lore593d ago

It’s misleading clickbait. There is no “wire tapping.” I’m not referring to the article itself, just the title

franwex594d ago

Wire tapping means conversations in person. As they wear a wire. This thing is twisted dumb.

jznrpg594d ago

That’s wearing a wire . Wiretapping is used by law enforcement to tap into your phone calls and record them and you don’t know it. Not sure what this what GameStop is doing depends on how they collect the info .

Double_O_Revan594d ago

That's not what that means at all.

MadLad593d ago

Yeah. No ...
You're not exactly on point with what you are talking about.

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90°

The Epic Games Store Has Two More Freebies this Week

It's time to add two more games to your library for free from the Epic Games Store.

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terminalgamer.com
290°

Microsoft’s Surface and Xbox hardware revenues take a big hit in Q3

Microsoft just posted the third quarter of its 2024 fiscal financial results. The software maker made $61.9 billion in revenue and a net income of $21.9 billion during Q3. Revenue is up 17 percent, and net income has increased by 20 percent.

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darthv721d 13h ago

Xbox content + services up 62% while hardware down 31%... seems about right with the way they tout you don't need the hardware to play. People can play on their phones or smart tv or other means. I don't hardly play on my consoles directly since getting devices like the logitech g-cloud and ps portal. Which is to also say I have been playing more digital than physical because of these devices.

solideagle1d ago

you should apply in MS PR team buddy, I think you will do a great job in my humble opinion :)

Sonic188121h ago

I thought darthv72 and Obscure_Observer already work for Microsoft 🤔

dveio21h ago

MS: "Xbox services and content without AB up 1%, with AB up 62%. Hardware down 31%. In total a loss of 350 mill."

darthv72: "Seems about right."

MS: "Excuse m ..."

darthv72: "I don't hardly play on my consoles directly."

MS:

Lightning7716h ago

What he said was facts. How he plays games is no concern of you. Don't get too mad about it.

Cacabunga23h ago

I can tell people like you are an absolute minority..

If service is up means their fans and fanboys accepted this model and subscribed to it. The near future you will see a big decline because the service is saturated.

darthv7210h ago

to you it may seem like the minority... but your bubble is shrinking because more and more are following suit. convenience is a hell of a drug and its also why physical sales only amount to 30% of overall game sales. times are changing, you either get with them or you get left behind.

neutralgamer19925h ago

Darth

30% physical sales: yet Phil and xbox division are in a rush go give up on that 30%. they don't have any right to give up any piece of the pie since the control such a little of the pie to begin with

also, the market is clearly speaking that the model Xbox is pushing isn't working right now the keyword being right now. you are right about freedom to play anywhere so i hope they put their games on steam

shinoff218323h ago

But that's been ms for years. When things aren't going their way they try to change the way things are said. For instance console sales are down, they stop telling how many sold instead telling us how many hours spent in halo or headshots. So it makes sense console sales down just say people are playing on more devices then previous. What they won't say is how many xbox players jumped ship to ps5.

Cacabunga22h ago

Hardware sales are so bad that Sony and Nintendo are blowing the sales off the water with their hardware.

If Xbox are losers, others aren’t..
Xbox already tried everything with Xbox live then subscriptions went down so much that they had to find something else. Their fans subscribed then reached saturation rather quickly.

Hardware and exclusive games is where it’s at! Keep gamers excited, announce decent software and people will support you

itsmebryan17h ago

@shin
Well keep it simple Sony 's operating income is down 26% and Microsoft's is up 32%. No MS spin there, just facts. 😉
Cheers

S2Killinit10h ago

MS is after diminishing consoles as a medium. They want to destroy this market because they couldnt win. MS’s vision is to dissolve console gaming.

romulus2316h ago

Odd that a company that touts you dont need the hardware to play is already touting another console in the works.

darthv7216h ago

They are not reliant on the HW but still want to maintain a presence (no matter how small) is a good thing. It shows commitment to the craft. It reminds me of SNK and how they made games for their own hardware (Neo Geo) while also making them for others because they knew there was a market to do so. They knew they would sell more to others but also sell to their own niche fan base.

TheEroica10h ago(Edited 10h ago)

Perfectly reasonable post down voted by insecure corporation friendly folk.... But not gamers. Real gamer want accessibility and ease of acquisition for all.... Company shills are the only ones still telling us that hardware locking people from games is good for us.

Chevalier5h ago

@Darth

You should stop parroting metrics like an idiot without context.

"Xbox content and services revenue grew 62% in Q3 from a year earlier, “driven by 61 points of net impact” from the purchase of the third-party video game giant, Microsoft said."

61 of the 62% was from their merger so net increase is ONLY 1%

https://www.mesaonline.org/...

+ Show (4) more repliesLast reply 5h ago
purple1011d 2h ago

Xbox hardware revenue tanks to lowest point of Xbox Series generation

Profchaos1d 2h ago

I'm not surprised surface is struggling they aren't relevant anymore

DOMination-15h ago

In the last two years they've started exiting the consumer market altogether. All of the newest Surface products are business models only. They can't seem to work out what they want to do with it.

XBManiac1d 1h ago

Too expensive hardware when others offer the same or more for less? Good work, Green Team.

SimpleDad1d 1h ago (Edited 1d 1h ago )

"Despite some early successes for Xbox games on rival platforms, Xbox hardware is down by a massive 31 percent this quarter."
"Without Activision Blizzard, Microsoft’s overall gaming revenue would have actually declined this quarter."
"Xbox content and services would have only been up a single percent without Activision Blizzard..."
"It looks like next quarter is going to be a similar story for gaming at Microsoft, too."

That is crazy... so A/B/K is carrying the whole Xbox gaming.
Oh and Microsoft will be fine. Windows, Office and Cloud are growing with each pc purchase.

purple1011d 1h ago

Activision: "we gonna need a bigger rucksack/backpack please"

Microsoft: "why's that"

Activision: "to carry yo' weak ass'

Profchaos1d ago (Edited 1d ago )

Top brass have also wanted to start seeing returns on the 100 billion they have put into various Xbox related moves so seeing more multiplatform games is highly likely especially from abk

It's basically saying that PlayStation is the reason Xbox is afloat right now thinks to Ps5 versions of COD

Kornholic23h ago

So basically PS and PC gamers' money is keeping Xbox on life support.

MrDead16h ago

The only growth MS will get out of the console industry is if it supports it's rivals platforms. Xbox is a pointless machine now. I can see them on a big push for live next, and they won't give up on trying to buy Steam.

+ Show (1) more replyLast reply 16h ago
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60°

EGX and MCM Comic Con combine for the UK's biggest pop culture weekend

You'll know of EGX. You'll know of MCM Comic Con. Today the two events have confirmed that they'll be coming together under one roof

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