410°

Xbox One User Does Emergency Offline Update as Instructed due to Freezing Screen, Gets Banned

Looks like the funny but not so funny blues of a new hardware launch are now moving to the Xbox One, and one of the first problems seem to come from the infamous console bans by Microsoft, that happened quite often on Xbox 360 as well, and not always rightfully.

Apparently the brand new console of YouTube user Nicholas Colzie kept freezing on loading screen, so he was instructed by a Microsoft rep to do the Emergency Offline Update via USB. The result? His console got remotely banned.

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dualshockers.com
Eonjay4239d ago (Edited 4239d ago )

They should probably refrain from banning people. Is the banning handled by a person or an algorithm.

Edit: Oh wow... that sucks... he seems so calm though...

lastofgen4239d ago

probably an algorithm.
I doubt anyone in charge would ban someone for this. All they have to do is call xbox support and I'm sure they'll have them unbanned.

XB1_PS44239d ago (Edited 4239d ago )

This still blows, I would be f****ng pissed. Bans shouldn't be handed out willy nilly. They should be WELL deserved, if you get one..

cleft54239d ago Show
ThanatosDMC4239d ago

That guy must be pissed. I hope he get it unbanned fast especially if he got it for the midnight release. I bet he even took the day off tomorrow.

NewMonday4239d ago

from many peoples experience it is easy to get your Xbox banned but almost impossible to get un-banned

the day1 buyers are the biggest fans, not exactly the best way to say"thanks for your support"

maddskull4239d ago

xbox contact support has always been bad since the 360 days

+ Show (2) more repliesLast reply 4239d ago
Abriael4239d ago (Edited 4239d ago )

I bet it's automated. I once had my 360 banned in the middle of playing a game I was reviewing. It was quite a problem, because the "normal" support reps were refusing to even talk about it due to the policies, so I had to go straight to a PR contact about it in order to get it sorted.

I'm quite sure they'll sort this one as well as soon as the news reach the right people.

Eonjay4239d ago

Just to make sure I understand:

He got the console. As we know, it needs an immediate update. So, he updates his software, it started freezing so he installed offline via USB and got banned.

They had two different updates posted yesterday. Maybe he used the wrong one?

H0RSE4239d ago

It talks about an "emergence offline update." I'm under the impression that this update is separate from the Day one patch, and instead is reserved for well, emergencies, like errors or faults like this guy had.

Intentions4239d ago (Edited 4239d ago )

I think seeing as the update is basically required, and as a procedure they set it to automatically ban people before the release date of the console/update. Maybe that's the issue; seeing as the servers crash and stuff earlier today?

Also if he lives in the states or something where it isn't the official launch date of the console then that might be one of the issues too?

Edit: But yeah basic support can't really do anything, I don't think they even have the power to unban consoles/people. So yeah, it would be best to actually contact them through phone.

Eonjay4239d ago

Well, I guess they go live in about 2 and a half hours so hopefully he is bad up after midnight.

Anarki4239d ago

I would be going nuts if my console got banned hours before launch. Microsoft sucks for doing this, why should the customer pay the price for retailers messing up.

Soldierone4239d ago

It's SUPPOSED to be two tiers. What MS explained was that at first its an algorithm. If someone passes the test of that (faulty hardware, proper reports from other users, etc) then the actual team looks at it and makes a decision.

Also to unban someone, tech support basically needs to talk to level 2 right there. Normally they are a pain in the butt and don't like actually doing their jobs, so just keep pushing for a supervisor if they say no to unbanning you.

mrmarx4239d ago Show
H0RSE4239d ago

He's calm because shock is setting in...

+ Show (4) more repliesLast reply 4239d ago
psDrake4239d ago (Edited 4239d ago )

Even if there is a 100 broken x-box one who cares ? There WILL BE defective consoles, you can't just expect a launch without issues. And don't make it a big issues like others did at ps4 launch. At the end of the day only 1% of the consoles were fucked out of more than a million at ps4 launch!!

SpiralTear4239d ago

That's only part of the issue brought up in this article...

Abriael4239d ago

The issue isn't broken consoles. It's Xbox Live's automated checks that as usual screw up. They did it with the 360 as well, even too much.

4239d ago
ziggurcat4239d ago

oh dear... so now MS is banning people after they've provided the user with official update software?

Goku7814239d ago

What is really going on in Xbox One land? Couple more hours, they better fix it.

Show all comments (67)
80°

Tony Hawk’s Pro Skater 3 + 4 Pre-Load Now Available, Nearly Twice The Download Size Of 1 + 2

The pre-load for Activision and Iron Galaxy's Tony Hawk’s Pro Skater 3 + 4 is now available, and the download size has been revealed.

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twistedvoxel.com
140°

Ace Combat Celebrates 30th Anniversary With Promise to "Take Flight Once Again" and More

The Ace Combat series celebrates its 30th anniversary, and Bandai Namco revealed interesting initiatives, on top of a poignant message.

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simulationdaily.com
darthv721d ago

That controller looks like a cheap knockoff... it should have been a proper DS5 design.

darthv7223h ago

...the VR aspect in 7 IS the redeeming quality.

Abriael22h ago(Edited 22h ago)

what a dumb take.

Ace Combat 7 is one of the best games of the past generation. It doesn't need VR gimmicks to "redeem" it.

TheColbertinator14h ago

I have enjoyed nearly every single Ace Combat to death (except that helicopter shooting one) and have never needed VR once to enjoy it greatly

PapaBop5h ago

^^^ I'm guessing you've never actually tried it in VR then? VR elevates games like this way beyond just a gimmick, just ask any GT fan who owns a PSVR 2. You may not need VR to have a good time but it's an absolute game changer and something that shouldn't be dismissed as a gimmick.

S2Killinit5h ago(Edited 5h ago)

@Abriael
Spoken like someone who never played it. But who are we kidding. We know why VR hate. No one is fooled here.

Abriael4h ago(Edited 4h ago)

@PapaBop: I tried it in VR before any of you ever did, since the game wasn't even out yet. It's a gimmick, disjointed from the AC7's main gameplay and far removed from its best parts.

It's nothing more than a limiting factor, as Ace Combat's most complex missions require hardware power to be focused on other things. That's why the VR missions are very basic.

If you think Ace Combat's strengths are even close to the platform it's on, VR or non-VR, you obviously aren't an Ace Combat fan.

In any case, I suggest you folks prepare yourself for disappointment. There's a reason why the VR gimmick was never expanded, and it's that, besides a few fanatics who care for evangelizing their VR fad more than they care for the franchise, no one gave a flying F.

The developers are going to use the resources to make the whole game better for everyone instead.

+ Show (2) more repliesLast reply 4h ago
S2Killinit5h ago

VR was the best thing that happened to Ace Combat. You kidding?

yeastori3h ago

VR is perfect for this type of game wdym

Abriael2h ago

It's a perfect way to limit this type of game.

CrimsonWing6923h ago

Look, I’m a simple man. I see Ace Combat and say, “Yes!”

Abnor_Mal22h ago(Edited 22h ago)

Can we get a new Ace Combat, with full vr and not just three or four levels, for PS5 and PSVR2
Also if we could get a remake of my all time favorite, Ace Combat5: The Unsung War, again with full vr for every mission with DualSense and flight stick haptics.

yeastori3h ago

I just want them to remaster AC4 and AC5, a new AC with better more realistic looking world and planes would be great too

120°

Fortnite just made the Battle Royale mode more difficult

Getting a victory in Fortnite Battle Royale is more more challenging after the recent change.

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videogamer.com