Tesco, the 3rd biggest retailer in the world have massively screwed up the launch of the Wii U console with numbers of customers complaining of deliveries not arrive, being told the console has been sent, not sent and has gone missing from their systems. Us included. We explain the story so far along with twitter and facebook posts showing how Tesco have badly handled this situation.
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wow at first i was gonna say OWNED but i Feel Bad for Them :(
Small update, Tesco are offering a whole £10 Gift card to say sorry for all of this. Bit insulting really. Also All the messed up orders will be dispatched tomorrow but won't arrive till the 10th of December for some reason.
Tesco is really starting to go down the pan. I have been shopping with them for years but 2 months ago I decided to go with Asda and I was shocked at how much cheaper they were and how much better quality there food was.
Ive had the same issue with delivers as well where they have been late or turned up the day after.
I do think Tesco need to sort there services out and quick as they could really start to see more and more people shop somewhere else.
Tesco are not only incompetent, but outright con artists too.
Earlier this year, I checked their website for a price on Portal 2. When I visited the store, it turned out that the price was £12 more than advertised online. When I confronted the staff and the manager regarding this, I was told that the store and the website are "two separate entities" (despite sharing the same name) and that I must order it to get the advertised online price.
This is where it gets stupid. They offered to order it for me to collect in store at the advertised price. Since the game was in stock on the shelf, I asked if I could buy the one they had at the online price and then they could just use the order to replace the one I had bought. After all, the end result is the same. But no, they wouldn't do that.
I told the manager outright that this policy is bullshit, after which he wasn't willing to discuss it further.
I sent a complaint by e-mail and got a call a few days later from the head office. They made the same excuses about "two separate entities" and the discussion basically went the same way as it did with the store manager.
In the end, I didn't even get a £10 gift card for my troubles, so those who ordered the Wii U can consider themselves lucky.
It might also be worth mentioning that I ordered my Wii U Deluxe from Amazon with free Super Saver delivery. It arrived on the morning of the release day. I also only paid £199 for it.
Tesco don't care about, gamers, or games, or even profit from games, its all about just pulling in more customers to their stores.
Still with you local gaming dedicated stores, they wont neglect gamers, as that's their only sauce of income.
Better yet, visit you local independent Game store!