Genshin Impact Error Code 12-4301 “Account Authentication Failed” Fixes

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Genshin Impact has a massive player base, and it is available on multiple platforms like PlayStation 4, Nintendo Switch, Android, iOS, and Microsoft Windows. However, like any other online game, Genshin Impact also has some bugs and glitches that players might face while playing the game, like Error Code 12-4301. This error has been giving players trouble playing the game. Below we have the solutions for this, and what causes it.

How to solve Error Code 12-4301 in Genshin Impact?

Here are some solutions players can try to fix Error Code 12-4301 in Genshin Impact:

Check Server Status

Sometimes, Genshin Impact servers might be undergoing maintenance, or they might be down due to high traffic. Players can check the server status on the official Genshin Impact website or social media handles. If the servers are down, players can wait for a few hours before trying to log in again.

Check Network Connection

Players need to ensure that their device has a stable internet connection to log in to their Genshin Impact account. They can try resetting their internet connection or using a wired connection instead of Wi-Fi. Players can also try changing their DNS settings to Google’s DNS servers ( and to improve their network connection.

Update Game Client

Players need to ensure that they have the latest version of the Genshin Impact game client installed on their devices. They can check for updates on the respective platforms and update the game client to the latest version to avoid any compatibility issues.

Restart Device

Players can try restarting their device to fix any temporary glitches that might be causing the Error Code 12-4301 in the game.

Contact Customer Support If the above solutions do not work, players can contact Genshin Impact customer support for further assistance. They can submit a ticket on the official Genshin Impact website or contact customer support through their social media handles.

What is Error Code 12-4301 in Genshin Impact?

The Error Code 12-4301 states, ‘Account Authentication failed. Please try again later.’ This error prevents players from logging into their Genshin Impact account. It can be frustrating for players who eagerly await the game. This error can occur for several reasons, which we’ve listed above and given solutions for.

Check out the countdown for the next release of Genshin Impact’s latest update.


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