Ars Technica writes, "No matter how into gadgets and hardware we are, we're all forced to face a cold truth every once in a while: our PCs and gadgets sometimes break. What's important, however, is how often it happens and how easy (or difficult, as the case may be) it is for us to remedy the problem. According to survey results from the Pew Internet & American Life Project, Americans tend to have the most frequent problems when it comes to their Internet connections, home PCs, and cell phones, and often find themselves confused about how to fix them.
According to Pew, almost half of adults said they needed someone to help them set up or learn how to use their gadgets. Once they finally get them going, however, things aren't all smooth sailing-44 percent of adults with home Internet connections reported service failure sometime in the last 12 months. Similarly, 39 percent of those with home PCs or laptops, 29 percent of cell phone users, and 26 percent of those with BlackBerrys, Palm Pilots, or other PDAs said their devices stopped working sometime in the last year. Apparently, the most resilient gadget included in Pew's survey was the iPod/MP3 player-only 15 percent of those surveyed reported problems over the last year."