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Amazon Suppresses PS4 Sales; DOA Consoles may be at fault

Amazon is prohibiting sellers from listing PS4 consoles on for sale, possibly as a result of the reports of dead-on-arrival consoles and customer complaints about Amazon-shipped systems.

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ZodTheRipper985d ago (Edited 985d ago )

How is it surprising that you can't sell a "Launch Edition" as launch has already passed? I'd guess that you still can sell it as a normal PS4, why wouldn't you?

Also, I'm not concerned about the PS4 yet. I'll be getting mine with the EU release and I don't expect these issues (at the moment) ...accoring to recent news more than 1 million PS4's have been sold so a few hundred or even thousand faulty consoles would be completely normal for a new device. And even if something goes wrong, there's still the warranty.

HolyDuck985d ago

Hasn't in the UK.

Can't see which Amazon site it is though.

ZodTheRipper985d ago

ehh why would it be any other site than Amazon.com?

HelpfulGamer984d ago

My Japanese Launch PS4 console have no problem! February 22, 2014 please come sooner! :D

jb1276984d ago

Got mine from Amazon - works like a champ :)

BigFnHooters984d ago

"My Japanese Launch PS4 console have no problem!"

And that right there is the fatal flaw in Microsoft and its rapidly dwindling number of Xbox fans attempts to fabricate a Microsoft type Xbox 360 RRoD fiasco...

TomShoe984d ago

Hopefully they're doing it to get rid of scalpers, Scalpers are the scum of the Earth.

4Sh0w984d ago (Edited 984d ago )

"My Japanese Launch PS4 console have no problem!"

BigFnHooters, what are you talking about blaming xbox fans?????

HelpfulGamer is a sonyfanboy. Look at his post history, I can only assume he's from Japan and English being his second language although poorly worded he's trying to say when ps4 launches in Japan in Feb he won't have a problem.

You guys are so quick to defend instead of waiting to see whats going on you want to automatically blame xbox fans of making this all up.

OK disagree, but explain how I'm wrong???

Mosiac77984d ago

GameStop at my location are having a lot of customers bringing their PS4 back because same issue as state it on Amazon. And remember that this are PS4 fans that bought these systems. I got mine and is working fine so far but many haven't have that luck. People are voting down because they don't like the news but this is true and real.

UltimateMaster984d ago

You can sell it as a PS4, but not Launch PS4.
Obviously because the PS4 is already out.

ABizzel1984d ago

@jb1276

Mine too, that's why I think it's a shipping accident.

Freedomland984d ago

These unknown sites really on fire.

MarkusMcNugen984d ago

@BigFnHooters

You are part of the problem. Instead of just calling out a troll as a troll, or a fanboy as a fanboy you start attacking Microsoft and people who may support their product. You are just as bad as HelpfulGamer. Next time try some constructive criticism and not stooping to their level, that is unless you are one of them.

FamilyGuy984d ago

I'm thinking this is more scalper related, those people that bought them just to turn a profit on the low availability with it being sold out. I highly doubt it's because Amazon thinks people are trying to sell faulty PS4s. Amazon is selling PS4 and scalpers would be direct competition making more money than them per sale while they (amazon) waits for their next shipment.
It could also be the titling, calling it a launch day console when launch passed already.

SITH984d ago (Edited 984d ago )

Sure is a lot of alleged Xbox fanboys that are verified amazon purchasers of the PS4 with problems. Half the number of those reporting no issues.

ChrisW984d ago

@4sh0w,

I live in Japan, however English is most definitely my native language.

However, HelpfulGamer is very much a Sheep. So, I clicked agree.

+ Show (13) more repliesLast reply 984d ago
Bigpappy985d ago

This could be a serious issue. I am seeing it pop up on to many sites. Hopefully it is something that can be resolved quickly and Sony sets up a priority facility for quick turn arounds.

memots984d ago

I have zero issue with Mine.

Killzone weird stutter at one point but that was it. Multiplayer is awesome.

Bigpappy984d ago (Edited 984d ago )

This is not about you. It is about other people who were less fortunate. People who paid for their system just like you did and were just as excited to sit down and enjoy some next gen goodness. You have no idea how many people were truly affected by this.

I hope it is just a few, but it sure seems like more than is acceptable at this point.

This is not just an Amazon thing. It has been happening to people like IGN who had their systems before launch. But we should get a better idea on how severe this is by this coming week.

Flipflopp984d ago

So far no issues with mine, or my brothers PS4, or my 9 other friends that bought PS4s. Who knows what the reason behind the failures are.

BISHOP-BRASIL984d ago

@Bigpappy

So the guy alone is not a big enough sample, but somehow IGN alone matters... I don't care if you travel in time and have a PS4 for 10 years now, it's still anedoctal evidence, so don't try and use one case as argument to somehow imply it's a widespread problem.

You said it yourself ("You have no idea how many people were truly affected by this."), so please take your own advice and stop trying to spread panic over nothing (as of now) anormal.

MarkusMcNugen984d ago

@bishop-br

I dont think he was trying to spread panic as he had a valid point, he just lost his way when he got to that last paragraph. You are entirely correct in your statement about IGN though. Anecdotal is anecdotal.

+ Show (2) more repliesLast reply 984d ago
THamm984d ago

This is no issue, just Israeli press doing its dirt. Don't forget MS is in bed with them and can't back out. No Kinectless SKU

Bigpappy984d ago (Edited 984d ago )

Dude what is wrong with you? You sound like you are ready to blow yourself up! This has nothing to do with politic or religious conflicts. Calm to heck down.

THamm984d ago (Edited 984d ago )

Not really, I got a PS4, life is good, I just don't like the media trying to expose mass hysteria just for people to hold off buying an excellent game system for an unexcellent one to sway the masses

XboxFun984d ago

Lmao!

MS is now in cahoots with the Israelis in a grand scheme to undermine the PS4!

You read it here first everyone. Just when I think sony fanboys can't top themselves.

THamm984d ago (Edited 984d ago )

For you to put a Always Watching Kinect in your house, YES
NSA ring a bell
I was a 360 fan, but MS betrayed me at the reveal

JasonKCK984d ago

"This is no issue, just Israeli press doing its dirt. Don't forget MS is in bed with them and can't back out"

What??? I just... nevermind.

THamm984d ago

No Picture? Hold your PS4 power button down until 2 beeps and see if a picture doesn't pop up.

Funantic1984d ago

There are PS4s malfunctioning. Just accept it. My PS4 is ok but the fan is running loud like it's gonna explode. I'm hoping for the best for my PS4 and Sony. This also hurts MS in a way because it makes people scared to buy launch consoles. But people need to stop being in denial and realize that Sony is responsible not Amazon, a Foxconn factory worker, or a X1 fanboy. This is the next red ring of death. We accepted it with the 360 now it's the PS4. People stuck with the 360 regardless and if they like Sony they'll stick with them until this gets resolved. But good thing I got a gamestop 2 year extended warranty for only $39.99. I knew better.

tkato984d ago

What the hell does the Israeli media has to do with this article?, I'm Israeli and I can assure you our media rarely presents any news about consoles but when they do they spotlight the PS4 as the better console.

+ Show (5) more repliesLast reply 984d ago
Eddie20101984d ago

I bought mine from Amazon and it was packaged just as the one person said (inside a box with bubble packaging on top of the console box) and it is working very very well, the only problems I have had is a game shipping late (haven't received yet) and the usual network problems that come from hundreds of thousands of people trying to access PSN at one time and it wasn't as bad as other console launches including Xbox 360.

ElementX984d ago

It doesn't matter what release you get your system from. As of right now they are all being produced the same way. If Sony were to have issues with the production methods THEN they would correct the problem and production would change. EU units will be the same, built by the same factories and same people.

JustPlay4984d ago

Read a lot of reviews and right now there are a total of 1165 rates of 5* - 481 rates of 1* out of total of 1,993 reviews

almost all of them are verified and most if not all of them are either having a hdmi problems or the blue light of death and the rest are have small problems as well

BadlyPackedKeebab984d ago (Edited 984d ago )

Being an old git I know for a fact that DOAs are just part and parcel of launch systems. My launch PS2 lasted about three levels of SSX. It took Sony 8 weeks and about 8-9 attempts to replace it (They would agree a day to come and exchange it then never showed). My PS3 died within a few months. My 360 lasted about 2 1/2 years so that was a bonus lol.

When they ship a brand new console they expect a day one failure rate of anything from 1-4% traditionally. With manufacturing getting better you would hope they have improved that these days.

Keep in mind those that have been burned are the ones who are going to be shouting the loudest about it so that will always give the wrong impression on the web.

cleft5984d ago

Brought mine from Target and it works okay.

Gamer1982984d ago

They restrict people selling things like PS4 where people buy a product to sell on for mega profit. The only way to sell is Ebay and other trading methods. I commend Amazon for methods like this. They shouldn't allow people to make mega profits through their website.

Razputin984d ago

No its not normal.

Retards like you is why things like this happens.

Let me bring it back to the 90s, mind you I'm only 25.

Appliances, electronics, phones, w/e the fuck that had electricity running through it, LASTED more than 10 years. And had guarantees of years. Not these bullshit 1 year warranties things carry nowadays.

I knew something like this would happen, and I don't expect the Xbox One, to be any different. I'll wait till next year when more games come out for both consoles to get it. But, right now I'll stick with my PC.

cybervike984d ago

Yeah I pre-ordered mine back in June from Amazon. It showed up Nov 15th as scheduled. Been playing since it arrived without issue.

I'm not worried if something goes wrong with it. I'll pack it up ship it back for a fix/replacement and play GTA V until it comes back. : )

+ Show (8) more repliesLast reply 984d ago
Chuk5985d ago

Is it just me, or does there seem to be a link between amazon and faulty ps4 consoles. Overwhelming, the unfortunate stories of faulty consoles seem to involve that they came from amazon. I'm not sure whether it is the ubiquity of amazon as preferred retailer by many people, their poor handling and packing processes, or bricking ps4 consoles inherently taking there course.

ylwzx3985d ago (Edited 985d ago )

Just a guess but I am gonna assume Amazon received most of the bulk to ship out vs everyone else. Just a guess..

ElementX984d ago

Why does it have to be Amazon's fault? I got mine from Amazon and the inflated bubble packaging is more than sufficient. Could be UPS workers shaking them and playing catch.

BISHOP-BRASIL984d ago

The thing is Amazon just sold way more than 100k consoles on the first days. No retailer alone sold that many. Sure some chains could have sold just as much if not more, but there’s no single retailer alone where you can see that big sample at one place. So, while the usual retailer may see 1 PS4 returned (if at all), Amazon will see hundreds if not thousands of people complaining just because they sold many thousands times more. Which is obvious, isn't it? Well, apparently it's not on the internet: the #1 place to make mountains out of anthills.

Amazon review system right now states around 620 user reviews of 1 star accounting all PS4 console bundles and versions available. Let's assume each and every one of those reviews are a real purchase (they obviously aren't) and mean PS4 was either DOA or failed otherwise and needs to be replaced.

Now, let's play it safe and say it was a 1,000 PS4 needing replace from Amazon alone... Scratch that, let's play ULTRA SAFE! 2,000 PS4 DOA sounds good (well, not really) for 100,000 PS4 sold at Amazon. Those heavily exaggerated numbers would give us a 2% fail rate at Amazon alone. That's not only within industry standard and proves PS4 fail rate is nothing beyond common even when exaggerated (which have already been stated here a bazillion times), it also shows that this whole "Amazon messed my PS4" thing does not exist. If Amazon had a faulty batch, if their storage was ruining PS4 or if UPS was playing catch with each and every box from Amazon (!!!), I guess we would see it more prevalent than 2%... The raw number is actually much lower, 0.62%, anc can be even lower depend on how much more than 100k Amazon sold and how many complains are fake… This is not that far from Sony’s claimed expected fail rate of 0.4%, so it actually seems Amazon have nothing going especially wrong.

It's funny how Amazon got sucked into this. Proportionally, if a single Gamestop retailer which sold 100 PS4s sees even 1 dead PS4 coming back for a refund at this weekend, it actually is worse than all the 600+ complains on Amazon… It's all about the way internet propagates information: if each complain were to get mentioned on 5 different sites, that particular Gamestop would had 5 mentions, while Amazon would have initially 3,000+ mentions, but since it’s Amazon (internet stuff) and already have so many mentions, it will further multiply faster and higher.

Let's be realistic, retailers have nothing to do with it, nor have shipping. The heat IS on Sony, but this "heat" is more like a slightly unsettling warm feel right now... I can see the problem here is more of time frame than total numbers. Those consoles had been in household for less than a week, there shouldn't be concerns with consoles dying just yet. Even worse, we can't really rely on fail rate measures because we don't have enough of a time frame to calculate, it's bound to introduce distortion... But all things considered, the numbers everywhere point at it being well under the industry standard, both Sony and Amazon are off the hook, there’s no evidence on the contrary.

Now, please don't mistake “off the hook” as PS4 having no problems or that having a PS4 DOA is OK. It obviously isn't and people should be complaining at both Sony and wherever they bought the system... But we got to understand every electronic can fail. And by the looks of it there no reason to avoid Amazon’s PS4s more than there is to avoid any other electronic bought anywhere else.

inf3cted1985d ago

0.04% failure rate. SUUURE

Chuk5985d ago

You don't even know how much they shipped. I'm not sure you understand the ratio of .4% to likely millions of shipped PS4s. That said my PS4 saw no problems when I set it up. Hopefully it stays that way.

dudeOplenty984d ago

I was one of the people affected by a DOA console. It seems more widespread on Amazon than anywhere else. I do think it's higher than .04% looking at all the verified buyers on amazon.

I managed to finally get a hold of Sony customer support after 3 hours on the phone and several attempts of live chat support. They told me to take it to the nearest Sony store to get it exchanged, "no questions asked."

SoundGamer984d ago

@dudeOplenty

I find that hard to believe. If you actually contacted PlayStation about a faulty system, they would send you a box for free in the mail and ask you to send it to them for repair, replacement, or a refund. In fact, PlayStation has asked all retailers to direct PS4 returns to them (unless of course you got a product warranty with the retailer).

That said, I got my system from Amazon too and it works great.

Amazon is no stranger to fake reviews.

Also: The system is officially sold out, it is now past launch, and people are trying to flip with ridiculous prices on Amazon. Those are the real reasons for the "suppression."

Kayant985d ago

That number is out of their 5 million unit estimate to ship before March 2014. So it's still well within the range.

it's 0.4% = 20,000k units.

http://www.trustedreviews.c...

Gremdude984d ago

You do know that 20,000k is 20 million right?

Chuk5985d ago

To put it into perspective.
For every 100 PS4s, 2.5 ps4s will have problems, if they ship 5 million. But who knows how it will all shake out. and again, if .4% is there estimate, that's pretty amazing considering the 360s fail estimate was 35%+ and the PS4s was 10%+ in there early years.

Bigpappy984d ago (Edited 984d ago )

You just defined what 2.5% is. 4 of each 1000 = .4%. 4 of each 10,000 = .04%

People are agreeing with you because you are attempting to calm fears. No need to do that. It will all be public very soon, whether bad or not so bad.

Eddie20101984d ago (Edited 984d ago )

@Inf3cted

Sony corrected there first statement of 0.04 to it being .4%(less than one percent) well bellow the normal acceptable 3% for the electronics industry.

The ones that have faulty consoles are the ones who are going to be vocal, especially gammers. the people that have no problems or don't have faulty consoles say nothing. A few hundred have said they have had problems, some of them probably not real, out of hundreds of thousands of people that purchased a PS4 console probably around 700,000 PS4's.

Do the math, not a huge problem at all.

Just the media and fanboys blowing it out of proportion.

Media reporting without hard facts feeding the trolls and fanboys. Getting really old.

raptar984d ago SpamShow
ShwankyShpanky984d ago

Odd that a threat of class action got them to extend the warranty for something that was just "blown way out of proportion."

joeorc984d ago

@raptar

"MS officially said that the 360 failure rate was "comparable" to the PS3's failure rate. Since people here believe Sony's .4% statement regarding their own product, there's no reason not to take MS's word as well."

Bull$hit: you know why im calling you out on this because Robbie Bach already stated the failure rate was the first 11.6 million xbox360's had a fault in the design, it was not a matter of if, only a matter of When!

July 12, 2007

http://www.techrepublic.com...

and trying to claim Sony's fault rating in THE ps4 IS ANYWHERE NEAR THAT LEVEL OTHER THAN NORMAL % , UNTIL WE HAVE MORE INFORMATION IS DOING A DISERVICE TO INFORM GAMER'S.

DigitalxPiracy984d ago

Got mine in yesterday and after a long night of partying I was excited to wake up this morning, hook everything up, and play some AC4. However!!! I was met with the dreaded pulsing blue light :( I tried a different TV, HDMI cable, unplugging and plugging the HDD back in, booting into safe mode (which it wouldn't do) to no avail. Got in touch with Sony and they are sending me a box. I swear I must have the WORST luck because the exact same thing happened to me with my very first 360...RROD from the very start. Hopefully my XB1 will work and can hold me over until my PS4 is returned or better yet replaced. Fuck.

Ps4Console984d ago

The rumours say there is around 56,000 on the first day look I don't know but it is all over the net so don't all have a go at me I'am just saying what I read .

+ Show (2) more repliesLast reply 984d ago
lastofgen985d ago

Well, one thing to take away from this article:
"Amazon Customer Support reports that Sony has halted production on the system until they can address the issues arising with the sold units."

ZodTheRipper985d ago

Well one thing I have for you (as I work for a big manufacturer of household appliances):

This is company internal information, a retailer like Amazon doesn't get information like this (at least not from us). If something goes wrong, we just put a new delivery date into their vendor portal, without any explanation why that delay happened. I don't think that any customer service clerk knows what is going on in the chinese factory of Sony.

TruthBTold984d ago

Correct buddy, if there is an engineering issue a stop is placed on shipping a specified product until the issue is identified and corrected. Distributors like amazon would only receive a reschedule notification if the current shipdate cannot be met. If the issue is resolved before their current ship date and we can ship as schedule than no notification is sent. No manufacturer will alert customers unless there is some major issue that could require recalls which for us has never happened. But we have had to do several stop shipments while errors were corrected.

OrangePowerz984d ago

Halting production because of a small amount of faulty devices?

Palaven984d ago (Edited 984d ago )

If Sony has actually halted production then maybe it is not a small amount.

OrangePowerz984d ago

So why are there only small amounts of complaints if it is a major issue?

There is no general hardware fault, I can guarantee you that.

MorePowerOfGreen984d ago (Edited 984d ago )

@Orange

Not everybody will jump on social media to complaim about their huge investment they are frustrated with. Most people do not go on game forums and game site comment sections. People with the issue have more important things to worry about assuming their PS4's are not in a closet waiting to be put under a Xmas tree.

Also Sony and PlayStation do not have thousands of angry Xbox haters trolling for bad PS4 news to spread(or making it up) trying to find fault with PS. Xbox fans do not try to win the console war for MSFT as Sony fans do with Sony/PS. Xbox media will not write hundreds of articles, they can care less.

My fear is that Sony fans will make sh!t up about the XB1 to get even, as if Sony's issues are some how MSFT's fault(or use them! too! damage control. Some hoping for XB1 issues)

EDIT

@Orange

I think what Amazon said about PS4 production answers your question and backs what I said up.

OrangePowerz984d ago (Edited 984d ago )

It`s a console launch and 99% of the people buying a launch console are core gamers that frequent game forums and websites. We are not talking about the Wii here that consisted mainly of casual gamers who don`t go on gaming websites.

Your blind MS love is sickening Green, you are even calling by their stock handle that no normal person would do. I had hands on with for far longer than you might think and know a lot more about both devices than you.

+ Show (1) more replyLast reply 984d ago
Hicken984d ago (Edited 984d ago )

Please explain how Amazon customer support would know this.

Edit: It's Saturday night. There's no way in hell Sony has halted production in China and made all retailers aware of that by now. Not to mention all the systems yet to be shipped out. If this was true, then it would have already popped up at stores you could walk into, like Target and GameStop.

Interestingly enough, those companies, among others, have not nearly the number of complaints being forwarded. In other words: this seems to be an Amazon-centric issue, and we all already know how reliable those user reviews can be.

Palaven984d ago

@Hicken

Sony have got to let company's that have sold the PS4 know what is going on, they are going to be the first people that know if production has halted. If this is true then reports of the same thing will most likely start to pop up from other websites & stores.

hollabox985d ago

I got my console form Amazon, no problem so far besides Sony PSN problems.