The guy isn't knocking the VC or Wiiware services, he's just pointing out that for online gaming the Wii is sadly lacking and he's right. Friend codes and a lack of a decent means of communication while playing are just two reasons. Even the simple online scoreboards from Geometry Wars require you to constantly connect and disconnect from the Nintendo wifi service which is cumbersome. As much as I like my Wii I'm not so blinkered that I can't admit there are areas that could be improved. Hope...
It's a big issue if people buy the game for a feature listed on the box and it doesn't work, free or not.
It also damages any confidence people have in the 'Pay to Play' service they've announced.