N4G Application Errors? Clear Your Cookies/Cache

Hi.

If you're logging in and getting Application Errors, then you need to clear your cookies and cache for all time.

We recently had a database update, and this apparently caused some issues in validating your cookies.

Make sure you clear your cookies and cache for all time, not just 4 weeks, which is default in Google Chrome.

Thank you,
Christopher

[IRetrouk]

I get this every now and again after visiting Twitter on my browser, not sure its related but it only ever happens after I visit that site

[Asuka]

You could also try clicking on the 'lock', 'info', or 'Not secure' notice to the left of the address bar (on Chrome) then go to Site Settings -> Usage -> Clear Data. This has helped me in the past.

[DiRtY]

Or N4G can sort this out once and for all. It is a N4G Problem and N4G should fix it.

I can’t think of another website that comes up with so many flaws and workarounds for their users.

Do something about it!

[Fluttershy77]

Exactly, I only get this error here.

[TheEnigma313]

This issue has been happening for too many years. It needs to be fixed.

[staticall]

Yep, have to agree. Of course i'm just some random visitor, but this is very frustrating and happens completely random.

Not to mention, how affected vistors are supposed to read this post, if all they see is this «Application Error» page? I see this message a couple of times a week, i always think N4G have some sort of updates installed, looks like i was wrong.

P. S.: Maybe i'm wrong, but i remember you posting on similar blog post about same Application errors, was some time in spring, i believe. Time just flies by.

[monkey602]

100 percent agree. The only site I frequent that insists on outting me out of my way. It has only been a few weeks since this happened last and in between then we had to suffer those stupid pop up videos that dominated the screen on mobile and scrolled with the screen.

Sort your own problems out and stop asking users to use workarounds

[blackblades]

Ffshrine had issues it finally went down.

[KwietStorm_BLM]

They'll get to it right after we get a proper reply system.

[GoodGuy09]

This only ever happens to this site idk why.

[stormhawk]

I saw this on my browser frequently. Glad to see there is an easy fix.

[gunnerforlife]

This is probably the 10th time it had happened to me, and it literally stops me from visiting the website for the next week or so, really annoying and needs to be fixed by n4g.

[l33t_haxx0r]

make a better website

[lonewolf10]

Any idea why my old account is broken, I had to create this one a few weeks back, try resetting password and just get a something went wrong error? After trying about 5 support tickets with 0 response gave up and created this new account

[East76lands]

I occasionally get a run time error message, is that the same thing?

[staticall]

If it looks like default white page with red-black text and yellow highlighted areas with message like:
[configuration]
[system.web]
[customErrors mode="off"/]
[/system.web]
[/configuration]

(just replace square brackets with less-than and more-than symbols) or something similar, then yes, it's the same

[EasilyTheBest]

No, Im not clearing my cookies & cache. I will just leave the site for a few weeks & try again.
You fix your site rather than thousands & thousands of ppl clear their cache.
Get the professionals in n sort it out.

[blackblades]

Its that time of the year again. We should make this a holiday.

[DiRtY]

More like “it is that time of the quarter again.”

[RazzerRedux]

Strange that a database update would create issues requiring local browser cache to be cleared. The site uses Asp.Net MVC and seems to handle page loads on the server side with jQuery Ajax calls to handle client events. Fairly straightforward stuff. Are these errors being cached in cloudflare and being served as content?

[Christopher]

I'm just a messenger. You're going to have to ask HAVA. I'm just reminding people how to solve the issue on their end.

[RazzerRedux]

I would suggest that instructions be given to delete n4g cookies specifically rather than tell users to delete all cookies. This is a bit of an inconvenience as it means having to re-login to others sites.

This is how this works in Chrome and Edge.

Microsoft Edge:

1) Go to Settings.
2) Go To Site Permissions
3) Go to Cookies and Site Data
4) Click See all cookies and site data
5) In the search box, type n4g
6) Click the trash can next to n4g
7) Return to n4g and login again.

Chrome:

1) Go to Settings.
2) Scroll to Privacy and Security
3) Click Cookies and other site data
4) In the search box, type n4g
5) Click the trash can next to n4g
6) Return to n4g and login again.

I would think similar functionality is in most popular browsers.

[Christopher]

While I get your attempt at helpfulness, doing that, I get no returns on n4g at all. And I'm sitting here typing this while logged in.

This is a shit situation for our users, but the honestly best way to do it is to clear all because sometimes they aren't found in searches. If you can specify just the n4g cookies, great, but sometimes that doesn't work.

Even then, 80% of our users are on mobile. So, it's different instructions as well, which a long list of instructions turns off people.

Personally, even with settings of clearing my cookies for N4G whenever I close the browser, it still sometimes keeps them and the only way I can clear it is to clear all time.

I'm not going to speculate on why this happens as I'm not sure how HAVA does stuff as far as validation between front-end and back-end. It just is what it is regardless of how I do it or you do it or anyone else does it. Hopefully, they find and fix the issue. I just don't know.

[Latex74]

Only on this site for me too please fix it

[Father__Merrin]

Opera browser doesn't load this site but chrome does. It's been happening a while now