Red Octane says two Xbox guitar models ‘defective’
After awaiting an official response all week on what Red Octane plans to do about defective guitars some customers received with their copies of Xbox 360’s Guitar Hero II, we’ve received from several tipsters the responses they received from Red Octane. The response brings up nothing but more questions.
Red Octane writes to those with complaints about the guitar, "We have isolated this issue to two model numbers that can be found on the guitar’s packaging. The numbers are 95065 and 95055. We are asking that customers who puchased [sic] their items from a retailer perform an exchange with that respective store (for a model number other than the defective two listed above). Customer’s [sic] who purchased through our online story [sic] can complete an rma request for their defective item and we will exchange it for a fully function [sic] guitar controller. We do apologize for the inconvenience and will resole [sic] these matters."
