140°

GameStop won't accept Guitar Hero: World Tour guitar returns

Dan Clarke's GameStop manager told him that GameStop had a national conference call today that ordered all managers not to take returns any more and instead to direct gamers to amazon.com/support. When he went to GameStop, he saw a half dozen GHWT opened boxes behind the counter. He tried contacting Red Octane both as an average consumer and as a press member asking to see what can be done, and hasn't even received an email in the past 24 hours.

Activision and Red Octane did add to their FAQs stuff like "make sure you have fresh batteries" - the batteries included with their game weren't fresh?

[UPDATE: Glen Haag, co-founder of the site, adds: I'm having some minor guitar issues with GH:WT. The green button seems to stick and the star power activates automatically whenver obtained. It's certainly annoying, so I'm going to wait and see how the warranty issues resolve. I would tend to believe that Activision and Red Octane will work together to get a better solution in place soon.]

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sportsgamerblog.com
FreestyleBarnacle6070d ago

Am I missing something or are they telling people to go to another shop to get support? Why don't we just buy it there and cut out the middleman?

RJ20006070d ago

This is why I buy all of my big stuff from a quality provider like Best Buy who takes back anything and matches prices if you can find it for cheaper at a competitor. Plus I get 20 for every $1000 which adds up if you have a bunch of your friend/family use your reward card!

JonahFalcon6070d ago

The thing is, Activision and Red Octane went with the ultra-sensitivity for their controllers (drums and their pressure sensing, guitars and their fret strip) that most of the early manufactured instruments are just plain broken.

darkwing6070d ago

why is Gamestop telling pips to go to amazon.com/support? @_@

iNickk6070d ago

It was the same with rock band.

In the UK, the shop that i worked in were told not to accept returns, instead point them towards other shops.

Hulligan856070d ago (Edited 6070d ago )

Well i hope the people who entered your store told you where to go.

If i buy something from a shop, and it breaks/is already broken upon opening, its getting returned to the shop i bought it from, and nowhere else.

Maybe your managers need to re-read the Sales of Goods Act?

• Wherever goods are bought they MUST "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

Now, this is just for the UK, but, im sure theres a similar law in other countries that protects a customer from defective items.

Raptura6070d ago

I was listening in on a conversation in EBGames between a customer and employee and they said they can't take them because Activision hasn't told them what to do with them yet. YET!!!!!! That means something may be done.

JonahFalcon6070d ago

Er, didn't EB Games get eaten up by GameStop - and now all EBs are GameStops?

Brawler6070d ago

no not in Canada at least in ontario we still have EB Games.

NaiNaiNai6070d ago

games stop bought EB games, bought they hold the title still. so you will see EB games around. >.> its like square enix.
-nai-
*i have no problem with this. >.> seeing how i returned my to gamestop and got a new guitar. i love knowing employees*
*no to mention i worked there a few years back. XD*

Raptura6070d ago

Yeah, Ontario here. EBGames. Not Gamestop yet in Canada from my understanding.

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70°

Top Five Discoveries in Gaming Soundtracks

Sometimes, gaming soundtracks can introduce players to bands and artists they've never heard of. This article is all about Matt's five favorites, thanks for gaming.

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gamerssphere.com
20°

Top Ten Video Game Adverts... Ever

Accompanied by Heidi Klum, Mr T, Robin Williams, and Jerry (who's suddenly a chicken), Dan takes a look at his favourite video gaming adverts of all time.

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thisvideogamelife.com
240°

Top 10 Celebrities Making Appearances Video Games

Unreality Mag writes: "It’s always fun to see something out of the ordinary when you’re playing a video game. Most times it comes in the forms of funny songs or a game glitch you didn’t expect. And sometimes the game will toss in a celebrity which might throw you off (meaning a good thing).

But here I wanted to focus on celebrities who appeared in games that weren’t so obvious. Games that didn’t really have a celebrity focus yet a celebrity appeared in that seemed almost random.

Here are 10 that I enjoyed the most."

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unrealitymag.com
Moncole4864d ago

This lt fails for not having Burt F*cken Reynolds from Saints Row the Third

Unless I am blind and didn't see him