Apple’s iTunes Is Alienating Its Most Music-Obsessed Users

At the start of the millennium, Apple famously set out to upend the music business by dragging it into the digital realm. The iTunes store provided an easy way of finding and buying music, and iTunes provided an elegant way of managing it. By 2008, Apple was the biggest music vendor in the US. But with its recent shift toward streaming media, Apple risks losing its most music-obsessed users: the collectors.