200°

Gabe Newell Shows Us How Customer Support Is Done

Kotaku: When you have an issue on Steam, you typically send in a report, which Steam Support has to deal with. But one Steam user decided to take their problem to the man in charge of Steam itself, Gabe Newell. And amazingly, Gabe actually took time out of his day to fix the problem.

Cy3744d ago

I guess Steam Support got even worse since the last time I had to use it...

ABizzel13744d ago

I have to say I've had the same issue. I forgot my password when I moved to my new PC, and I couldn't get a reset email for the life of me. I submitted a ticket, it took several business days, but eventually it was resolved.

Ark_3744d ago

@allsystemgamer

rofl ... funny bubble for you, sir

Kane223744d ago

oh god steam customer support is awful. i wrote a ticket 16 days ago about someone taking over my account. and i've yet to get an actual reply from the staff.

mkis0073744d ago

Did you use steam guard on a google email account with mobile authenticator active...you wont have to worry if you do as they would need your phone to get anywhere at all.

Kane223744d ago

I didn't know about the mobile authenticater. And I don't use Google as my email.

AnotherProGamer3744d ago

Me too

My account is restricted cause someone tried hacking it and have not got any support in 5 days

Kane223744d ago

All I won't is this resolved. Cause I preordered resident evil HD and saints row: gat out of hell on steam. And still can't play them

Double_O_Revan3744d ago

I wrote a ticket about Ep3/HL3 5 years ago. Still haven't gotten a response!

Worst service ever!

Cueil3744d ago

We were actually PROMISED Episode 3

GamesGamesGames3744d ago

Gabe newell is so overhyped... It's weird to me.

LAWSON723743d ago

Yeah... no, the mans accomplishments are insane try again.

Mikefizzled3744d ago

Took time out his day? All he was doing was counting money from microtransactions in Dota and CSGO.

Show all comments (33)
100°

Valve doesn't need to compete with Nintendo Switch 2 right now, suggests poll

There have been plenty of comparisons online between the Steam Deck and Nintendo Switch 2, but does Valve really need to compete?

gold_drake21d ago

i love how people think this would be a fair "fight"

SegaSaturn66921d ago

Steamdeck plays Switch games better than the switch hardware.

I see no reason why this won't continue with the successors. Switch will sell more, sure. But those who game on PC always come out ahead both in enjoyment and value for their money.

Neonridr20d ago

you think a Steam Deck is going to emulate a Steam 2 when it's arguably more powerful than it?

Interesting..

Vits20d ago

We're going to have to wait and see. Currently, there's no technology that would allow a Steam Deck 2 to achieve a performance leap over the Steam Deck 1 similar to what the Switch 2 offers over the Switch 1, without sacrificing the device's portability.

We'll either need AMD to seriously improve the efficiency of their cores, so we can get something with the rasterization power of a Radeon 8060S but without the power consumption of an Xbox Series S, or Valve would have to invest heavily in a translation layer for ARM. Neither of these paths is easy to achieve, so we probably shouldn't expect a Steam Deck 2 for at least a 3 or 4 more years.

Inverno21d ago

Considering that other companies have shat out multiple PC handhelds already while Valve hasn't even mentioned a successor tells me they aren't looking to compete with anyone. They went for a console experience and that includes holding off on new hardware til there's a generational leap.

--Onilink--20d ago

None of those other companies can realistically compete with Valve either. Valve can sell the hardware for a minimal gain and still know they are for the most part, just having every user still use Steam.

Every other handheld has to make its profit entirely on the hardware, which is why most of them went for an even more PC enthusiast market/price point

That is the one point where Nintendo does compete with Valve, or Sony with their rumored handheld or even more so MS, if they release a first party handheld (with a decent version of handheld windows)

20d ago
Amenalien20d ago

What many people don't get is that most of Steam Deck users have a high-end or at least a good enough PC alongside the Steam Deck. Yes, we like better graphics and higher refresh rates and we get them in our PC, we are not relying on the Steam Deck for them. We use the Deck for other reasons and in other eventualities, where we are willing to compromise on all these things, because we still get to enjoy them when we can/feel like it in the PC. Thus, a direct comparison with a sole device like the Switch is misplaced. Of course you need the Switch 2 to be strong if there is no stronger alternative to play your games in. By the way I got a Switch on day 1 and I loved it, it's just that I'm not really playing it anymore.

Show all comments (12)
60°

CS2: The Evolution of Counter-Strike and Its Competitive Scene

CS2 has brought new graphics, mechanics, and has become the new standard for esports competition. Learn about updates, pro strategies, and the future of Counter-Strike 2.

Read Full Story >>
videogamestreamers.com
30°

"You Have My Respect and Support Forever" Steam Deck Users Praise Valve Customer Service

They've done it again! Valve Support once again proved they value their customers by replacing a Steam Deck.