Consumerist.com: Microsoft Keeps Your Repaired Xbox for 4 Months, Calls You A Thief For Wanting It Back

Consumerist.com writes, "Microsoft hasn't returned Tiffany's XBox 360 for four months because they think she is a thief, even though she has her original receipt and a credit card statement proving that she is the console's rightful owner. Microsoft repaired the XBox back in January and tried to return it via FedEx, but a shipping snafu landed the box back at Microsoft's service center. Tiffany has called repeatedly. She even sent a letter to Microsoft's legal department, after sending her receipt and statement, asking how else she could prove ownership. That was 22 days ago. She has yet to receive a response."

Read Tiffany's full letter and details to Microsoft after the jump.

[eagle21]

This one is really a shame. :(

[Sir Ken Kutaragi 1]

GOD!!! Micro$oft BURN you in so many ways!!! ;-D

(Sorry off Topic, or maybe it's not) ;)

[Marcello]

I think we should have a little wip round to gather some cash and buy Tiffany a proper console a PS3 :) then tell M$ to stick there brokenbox up their ass

[Bzone24]

"I think we should have a little wip round to gather some cash and buy Tiffany a proper console a PS3 :) then tell M$ to stick there brokenbox up their ass"

She'd still have a big problem though. She wouldn't have any good games available for her new system. Guess she could watch some movies on it and forget about gaming.

[lawman1108]

My white 360 had its second RROD but I had an Elite (with Falcon) and ....uggh...a PS3 so I really did not care how long it took to fix (the first time took3 months) besides I heard it was down to 3 weeks out and back. Well....That was BEFORE MS lost my unit, I had to prove I sent it to them before they would admit they lost my machine, I made 2 CS women in India cry and sent so many nasty emails until I found the DIRECT American english speaking phone # [phone]) once I spoke to them and told them how unhappy I was I had a replacement unit in 3 days.

[Ghoul]

wow, i have heard of many incidents on all sides nintendo sony and ms.
None of them are angels and all of them love f*k with you.
But ms should really start to be more carefull those kinda incidents are happening too often for my taste.

[sonarus]

As long as people keep sending their 360's in at such a rapid rate, these sort of things will continue to happen. Good luck to her though. Hopefully she gets her console back. Would suck to have to buy a new one. But after going through such a rough time how would she feel sending it back to Msoft again

[barom]

I don't think I've read any articles about Nintendo though.

[Ghoul]

@ barom

nintendo is #1 environment polluter in the technology tree :D hahah

[sonarus]

@Genuine yea i get what you mean but there really is nothing you can do to change that. The news isn't being manufactured be it from a blog or random site. As long as the news is legitimate it is still news. Unfortunately 360 fanboys don't look for bad 360 news so someone else has to. Thats just the was the site works. Last yr this site was over run with random sites and blogs claiming ps3 was the next 3do or sega saturn or whatever. All posted by 360 fanboys and nothing any one can do to change it. This is N4G embrace it for what it is:D. Good news or bad it must come thru

[samfk]

another 360 come microsoft is the devil story on here whod of thought BORING!!

[Prototype]

From Fed EX I can vouch they get an A+ in f-cking up people's orders and doing this to customers. I work for a computer manufacturer and we get countless calls from people complaining to us about their boxes; which we then conference call Fed EX to get things straighten out.

About the 360 situation that is messed up if someone can provide proof and yet still says they "stole" the system; thats laziness on their part and Fed EX.

[godofthunder10]

you could read all my articles and i think that all 3 consoles are good systems and never took a side but i don't belive this story.
she complained that microsoft said that the 360 was stolen even after showing microsoft a receit and a copy of her credit card statement then went on to say that one of her friend had the same problem.if it's true that she sent microsoft the prove that she claimed then microsoft wouldn't fight her over this and would have sent it back to her because it's bad pupblisity especialy just over $300 because it's a stupid buisness move and every buisness knows this and microsoft isn't stupid.as a matter of fact a while back when someone sent in a 360 that was autograph by a bungi game developer to be fixed and an employee at microsoft ereased the autograph when he was cleaning it to send it back to him after it was fixed.when he received it and the autograph was ereased it complained to microsoft about it and microsoft sent him a top of the line 360 autograph by bill gates himself and i think it was by the whole bungi team to,they also gave him games,extra controllers,the halo helment and all kind of other stuff and he was still able to keep the first 360 to and this adds up to a lot more then the cost of 1 system.
if micro claim that it was stolen then something wrong.the 360,ps3,and wii has a number on back of each console and it's open on back the box.each time a system is sold the # is scaned to show what unit was sold.it's not just game systems like this but every electronic you can think of,they all have an id # on back of them.it tells what unit was sold at what store and what unit wasn't sold or stolen.when a truck load of ps3 was stolen they knew all the id #s of every console on the truck.i know that ps3 fansboys will say this article is true because it's the 360 but if it was the ps3 they will say it's a lie and vice versa with 360 fanboys.every one need to stop being fanboys and think for a while because if what she claim is true then she would've posted the receit onlong with her article, but the first thing she would have done was sued microsoft for slander and ruining her name because she would get 100s of thousands of $ for something like this and maybe even more but instead of sueing she post a articlet about it on a site where people post articles without any prove and most of them are proving false.
everyone need to think what i'm saying.it doesn't make sence to post an article like she did saying she has all kinds of proof but never even post a copy of her receit.it doesn't make sence for microsoft to fight her over this if she has proof unless she doesn't.why would micro fight her over this if it isn't true when like i said above they gave a man all kind of stuff when just an autograph was erased on his 360 and they gave him a new one with more autographs,games,extra controllers and other stuff and even let him keep the old 360 they fixed.if it is true like she claimed she would have already sued microsoft for slander because it's an easy case and she would win a lot of money.people need to add up all the facts and if they do they will see that her story just doesn't make any sence

[jessupj]

Fake! We all know girls don't play vidoe games.

They only play with thier wii.

I'm just joking btw :D

[Milky]

poor Tiffany...

[eagle21]

I have approved all the Gears, 360, NPD, etc. news on n4g. You are just mad at the fact Microsoft can't seem to get this "little" problem right. Don't go blaming me. :)

Your post has GTA IV gamefly news?????? Stay on topic. And you don't have to read it, just like the worldwide hardware, europe sales, japan, etc. posts you ignore. lol

[Sir Ken Kutaragi 1]

Think your only allowed to put bad News on PS3 on this site!!! ;-D

+ 'bootsielon' us PlayStation Fans can't say anything on the
'Gamer Zone' :-/ Just PlayStation bashing seems to be ok on there :-/

N4Micro$0ft

[TheEndzor]

i saw what genuine posted in gamerzone.

he took crying to another level

[Genuine]

Yeah, and you 3 went crying to the mods and got me banned from the gamerzone for 30 days. So that brings me to ask, what's it like being such big pu$$ies? The first sony fanboy I run into, I'm busting their teeth out, and I can only hope it's one of the little pu$$ies from this site.

[Ghoul]

seriously genuine

you outed yourself as one of the biggest fanboys ive seen on this page, the funny part is you call everyone else beeing a fanboy because they dont share your view.

and now you leave with a big bang insulting everyone because you can't accept that YOUR behaviour was plain WRONG !

have a good time one teamxbox because you certainly wont find a good crossplattform discussion there, but many many loyal xbox fans praising theyre console of choice.

and seeking a place for some mature discussion ?? i must say this place especially the gamer zone is very mature mostly.

well maybe you start at your door mate couse that post (above me) is so childish/ridiculous

Have a nice life, geez take a chill pill and cut the drama....

one more thing
"To all you sony fanboy douchebags, you had better pray to whatever you call God that you are NEVER are face to face with me. Because I promise you, your ridiculious behavior on this site will not go unchecked."

seriously if i knew you personaly i would report you to the local authorities cause THAT behaviour is what scares me in the gaming community, you just threatened others with violence.....

[Percy]

Genuine you should convice as many people as you can to go to that site and never come back. I'd love to see your 12 year old virgin ass come across a grown man and you try to knock him out you'd have to jump and swing up to hit him in the knees. you belong in the gamerzone welcome to the thunderdome biotch.

[lawman1108]

Only the older 360 still get it. Any unit with Falcons that was made since last September is RROD free and in Aug of this year they are going to have a whole new chip set. If the 360 was so bad how did it survive the whole RROD? How does it sell almost 8 games per system? 8 x's $60 UDS =$480 PER SYSTEM that =$864,000000 to you retarted people thats almost 1 BILLION in software ALONE

[juuken]

Genuine, you really sound like a moron.
Please, stop before your moronic comments get you into even more trouble.

[kingjkv]

Is it soo hard to let it go and buy urself a PS3. Seriously i don't know where u were in the past year but Microsoft is not the same company they used to be. U'll save urself time and less stress if u go out and buy a ps3. Sell all ur remainder of xbox accesoires on ebay. Nuff said. Give me bubbles for telling the truth.

[Daz]

Both companys are bad as each other. IN fact most companys are the same but you dont relise.

We dont know what happens behied close doors.

[Genuine]

Already had a ps3, sold it and bought my son a 360 for Christmas.

[Whoooop]

"Already had a ps3, sold it"

Yeah... I found a treasure of gold and jewels in the caribbean.. Gold is so last gen, don't like jewels.... left it there.

[Imalwaysright]

Why couldnt your son play on your 360? Ahh i get it too much play time and..... o_O

[The BS Police]

In all honesty if I invested alot of hard earned money into something I would not just give up and move on if something goes wrong.

I'm sure if you all were in a similar situation you wouldn't either.

[jadenkorri]

if i had to send in a console to be fixed, i want it back within a month no exceptions, no way in hell would i ever wait 4 months...i would cut my loses and switched consoles and tell MS where to shove it....i hope she gets her 360 back, to me thou, getting it back with an apology would not be acceptable...

[jessupj]

It's a pity your arogance is gonna make you miss out on some really good games. But I guess you deserve it if you buy a second xbox when you could buy a ps3 or even a wii.

Yes all companies have profit as their priority, but ms just goes too far. You all know of the countless stories of how low ms has stooped. Sony and all the others have their stories as well, but ms wins the prize.

And if you disagree please give me examples from both sides.

[bootsielon]

Genuine, Jason 360 and other Xtards spread the FUD, why don't they get banned too???

I was banned for stating the truth! I'm not allowed to mention how RROD and burning houses might deprive me from playing, but Xtards are allowed to bash the 5 minutes install on PS3, what the hell?

[Daz]

Maybe you should all get banned. Then no one can moan :P

[heihachi mishima]

why dont you go to the forums and ask the mods yourself?

im just interested to see how it goes

[LaChance]

Hey man I just got banned for 1 month because I dared saying that the 360 wasnt dead in 2008. I dont think the mods are fanboys but maybe they just get bored at times and go on a banning spree lol.

[JasonPC360PS3Wii]

When I'm in the gamer zone I clean up my post and debate my choice. I don't call anyone anything and I stay on topic, you can do that and still be a fanboy.

When I'm here, I trash talk and pwn droids left and right.

Don't get mad at me because I'm multitalented and you lack that skill. They have rules and I follow them, I apply that to my Contributor status aswell. When I approve news I do it fairly, good 360 news or bad. Next time when your reading some of your PS3 news post, click info and you will find my name there about 30% of the time.

[Percy]

I'm sure words like modtards have nothing to do with it.

[bootsielon]

But anyway, I was simply posting in response to the Microsoft's exec email. Jason 360, funny that you say I lack your "skills" in polishing my posts (lol, you think it's a skill, how sad) in no way did I insult anyone personally, I didn't even use the word "Xbots" or whatever. Hell, I thought I've done pretty good in the gamer Zone. The first time I got banned I thought that I was not gonna get banned... I was simply testing the system, since I thought that only my posts got deleted. Then, I realized I should have read the new rules, since I got banned 15 days. No biggie... 15 days, everything was right, and then one of the biggest Xtards on this site, Wageslave, was spreading FUD like no other, so I guess I let him get the best out of me, and so, even though I owned him the way you think you own PS3 fanboys, I was banned just because I said an insult. I wasn't saying using the word "Xtards" on the gamerzone, I simply took it out on Wageslave. Funny enough, I got banned, but what got me mad wasn't that, it was that Wageslave went free despite the fact that he is a huge Xbox fantard.

Anyway, here's what happened THIS time:

Suddenly "RROD" is a fanboy word? As if the red ring of death didn't exist. It's absurd for an exec to trash talk about a 5 minute install when your product fails and is recalled for up to a month (or even 4 months, as is the case now), and even more absurd if your machine BURNS HOUSES. There's nothing fanboy about replying with that, it's only facts. Suddenly mods are getting too pissy... but then again, when I see your hate or bullsh1t filled posts, along with Genuine's... that makes mods seem not like they're pissy, but more like hypocrites... or that they have an agenda. So, either LaChance is right about something... perhaps they're bored, or they are fanboys.

And to the last guy, I said "Modtards" after I was banned. Naturally I should be pissed at them for their inconsistent behavior.

And, the fact that I have two bubbles, but you, Jason 360, and Genuine, still have all your bubbles, speaks lowly of 360 fans. PS3 fans seem to be just looking for news on their favorite system. I'm being tracked by 3 users, but I'm betting they're just Xtards waiting for me to bash their favorite company or console in order to give me negative feedback.

[villevalorox]

lol not only does M$ want your money, but they want what you have already paid for. lol.. Bill Gates are you not rich enough??

[Covenant]

Assuming this article is true, maybe making it public will help resolve her problem. No company likes bad publicity.

[yart]

i think you should sue microsoft tiffany or something

[sephiroths_revenge]

hahaha this is typical

also i am a full sony supporter. but that doesnt mean i wont say fanboy crap all the time

I am under the age of 18 and bought an item of ebay. The item was delivered to my house. But becuase the itme was to large to fit though the post box at 7:00 in the morning it was sent back to a depot

Now the problem. I told my cousin who is over the age of 18 to pick it up. but he had to prove he was the owner. They did not let him have the item, he couldnt not prove he was the owner

and i coul not get the item either. They thaught i was a thief becuase the owner is above 18 right????

I managed to get the item back by phoning the seller asking him to return it to his place and give my money back!!!!!

[HelloBabe69]

not real surprising... it's microsoft.

[sumfood4u]

This news is just plain wrong on how 2 treat customers! She needs to sue them for all the B$ they put her thru!

[DJ]

She should go to a major news broadcaster. This is pure gold for them. "Customer accused of being a thief for sending in broken 360 to Microsoft." You seriously can't beat that. They'll probably send her 10 360s and a Halo 3 Duffle Bag to shut her up.

[Whoooop]

I'm thinking FOX...

Then again.......

[nutjuice]

But in this next week you'll hear about all the great things they do for her. I think this is the 3rd or 4th time I've read about a story like this. Not exactly like this, but it will end pretty much the same. Next week you get a list of things she gets from Microsoft and message boards explode from fans saying stuff like "way to go Microsoft, you take care of your fans". Seriously, you can't pay for publicity like this. But when I read about what these people get it does make me jealous because my box broke twice and once it was gone for 5 weeks. I didn't get free stuff. Heck they didn't even add a month to my gold membership. But what can you do? I guess I went about it the wrong way and should have complained to high heaven forever. Maybe I'll start now.

WHY MICROSOFT? WHY DID YOU DO IT TO ME? I WANT FREE STUFF NOW!

[Coke-a-Cola]

.

[iheartSONY]

We're Microsoft and we have more money than brains so we constantly screw up. But who cares heres some money and free stuff now shut up. JUMP IN!

[DomUltra]

Is this really surprising, most of Microsoft and there loyal fan base are retarded, I mean there demographic should just say retarded 13 year olds, they'll attract more people being honest.

[Whoooop]

harsh, but funny.... and true.

:)

[nutjuice]

was the longest MS had my box.

[ghostface]

i should send a letter to microsoft legal department. Ive been waiting for a coffin from microsoft going on a 4 weeks now. maybe it wouldn't have matter if it didn't cost me a thing. Every time i call to check on my status , my order would always be cancel, but they never would give me a refund. I ask them if they cancel my order why not give me my refund back. everytime there anserw would be our system was down. I figure ill try one more time before i ask for my money back.

[JasonPC360PS3Wii]

cough! (fake) cough!.... sorry had a lie in my throat.

[ghostface]

My gamer tag is pretendheart. only games i can play know are off my harddrive. look me up i dont have to lie about any thing. unlike you im not a fanboy. i love my xbox, its just when you put alot off money into something an then the s---- tears up,an you get sloppy customers support it then to make people mad.

[JasonPC360PS3Wii]

"ghostface 9 days 5 hours ago
Thats the reason i preorder GTIV for the ps3. with my xbox waiting to be ship out for repairs,"

Which is it 9 days ago or 4 months?

How can MS have your console for 4 months if you hadn't even shipped it out 9 days ago?

http://www.n4g.com/NewsCom-...

[JasonPC360PS3Wii]

:)

[power of Green]

We were due for a RROD news post anyways I'm surprized PS3 fanboys wanted this long. Too many positive 360 threads.

[DomUltra]

It's been nearly 3 years since Microsoft covered up the problem and didn't just solve it like they should've, of course we're going to make fun of Microsoft and their design choices, this isn't acceptable, the new Falcons still have a 16% chance of failing, that's HUGE. It's almost 1/5 of Xbox 360 users WILL fail, but as we all know, most don't have the new falcon, so now that chance is 1/4, or even 1/3.

It's not our fault you and people like you endorse a faulty product, some people are just... smarter.

[strembones]

I just couldn't shell out the money to buy a 360. Its just to risky to get one of these things and have this happen to you.

[DJ]

And I had an original Xbox! Not a lot of us are confident enough to move over to the 360.

[Grassroots]

Microsoft give the girl her 360 to play GTAIV!

Same deal is happening with my friend and his PS3 (60 gig), they don't have the parts so they have to wait.

Happens to all owners of electronic no flame war needed here.

[shysun]

what?

[Bon Scott]

These MS and RRoD stories are like mothers milk to the PS3 elite.

Yeah MS dropped some balls this gen.
Hell,all companies.....pardon my expression..........fvck up.

But still,the fact of the matter is,MS is kind of effing up on this one.
Just give the kid the damn console?!!?jeesh.
Consider it an act of charity or something,even if the girl is full of crap,
which I kind of doubt.

Yes,MS makes some lousy mistakes,but they
fvckin know how to deliver also.
Take the 360s software for example,or the incredible online system,
IMO,still the one to beat this gen.

But,you have to wonder why so many people dislike Billy boy and his Co.

EDIT WTF?
A disagree?
Please explain why,whoever did it.
Or is the mysterious phantom disagreer at large again.

[Z F1GHT3RS]

LOL BUBBLES.
TIME FOR THESE TEENADERS TO GET MOVING OVER IT

DELAY BEYOND
GAY STATION

[MaximusPrime]

Micro$oft is going downhill, losing their grip on customers.

Apple, Sony, Nintendo are doing very well.

(btw im using Windows XP on my laptop, regretfully)

Disagree if you wish, i seen news everywhere regarding Microsoft. Before this news, Vista is now a failure.

[RealTimeWeaponChange]

thats what u get when u steal sh1t.

[TheEndzor]

You obviously did not read the article and are only posting to troll...

which why your racist remark in 8.7 was deleted

[juuken]

So M$, you've managed to make yet another consumer unhappy.
Why am I not surprised?
This is why I didn't buy a 360. If I had to go through what this woman went through, those bastards won't hear the end of me anytime soon.
Their asses would have been in court by now.

[ghostface]

I meant 4 weeks

[JasonPC360PS3Wii]

ghostface - 15 days 21 hours ago "Since were talking about failure rate, my 360 just died on me a couple of hours ago. I was so mad i change my grand theft auto preorder from the 360 version to the ps3. On top off that, I have to pay $107 and some change to get it fixx?

http://www.n4g.com/NewsCom-...
http://www.n4g.com/up/1557/...

[00]

now quick make another excuse.

[Bladestar]

ohh wow ghostface ... you just every credibility... why do you feel the need of having to lie about owning an xbox 360.. let alone fake a RROD... you should at least keep one story... specially when posting them online.... Nice catch Jason...

[Iron Man 2]

That's what happens when you trust Micromess,Shane Kim knows from firsthand experience.

$hane

[dirtrider]

ive been sittin here on and off last few days and i been watchin this jason 360/ bill gates wanna be.ive been a customer of microsofts since 11-01 when the real and reliable xbox was launched. ive had a 360 since feb-06, guess what ive had 2 that red ringed and no there wasnt a warranty then and i had one in june of last year where the disc drive went out in a month. i still have a 360 btw live name is demented spirit, i also bought a ps3 in feb.you can defend this console til you die, fact is it sucks when it comes to reliability. i like the 360 yes, but dont think when i do play it i wonder if itll be that boxes last "outing". oh and for the record red ring of death isnt "fixed" i know this cause one of microsofts OWN xbox 360s red ringed at GDC. my point is wouldnt there OWN xbox be cured of this red ring disease if they really knew what caused it? go ahead play gta 4 on ya 360 for hours i know how that game experience will end for you.

[00]

thats not a very nice thing to say.

[juuken]

00, Mad because he spoke the truth?

[00]

thats like me saying ya go and wait for MSG4 in 2009 and besides I was just pointing out that wording it like that was not very nice.

[cmrbe]

bash PS3 owners for owning a PS3 which is far more reliable. I really don't get you people.

[juuken]

There's nothing *to* get. They're following Microsoft blindly to the point they can't distinguish a RROD from a good console that doesn't break.

[The BS Police]

Most of us do not follow blindly, please explain why we should switch from a game console even though it is an unreliable system it has the games that we want to have to a system that while it has good games it pales into comparison?

Another example is do you expect Halo fans to switch from a Xbox 360 to a PS3 where there is no Halo because their system got the RROD?

I am interested in buying a PS3, but none of you guys in that camp are showing me why it's as great as your all saying it is.

[juuken]

Maybe not all of you are. There's actually some sensible 360 owners around here who don't get on like complete idiots.

As for you getting a PS3, that is your decision to make. I got a PS3 because I love the backwards capabilities and the fact that I can turn on my system without it dying instantly. If you want to stick with a 360, then do that. If you want a PS3, then do that. I would suggest that you wait and see what the PS3 has to offer.

You'll be pleasantly surprised.

[ElementX]

Girls don't play video games.

/sarcasm

[LevDog]

HAHAHAHA MS is like little kids... They do this.. They talk crap about other console makers.. They Try and claim victory in the GTA4 before it even goes on SALE.. HAHAHA Little ass kids MS..

[RAM MAGNUMS]

please don't ban me n4g.
I make the comments that make men insane with logic & commit social suicide.
By letting the consumer choose freedom over loyalty.
see?!?

[Legionaire2005]

Microsoft is riping her off and calling her a thief, what ignorance. If they don't give it to her at all, then she should go for the alternative like PS3 and the Wii. At least those systems are not known for "Red Ring of Death," because both systems has only 1 percent of system malfunction problems. I'm not being a fanboy here, but it is true!!!! When was the last time anyone heard of the PS3 or the Wii RROD?

[KingItachi]

She needs to contact the Better Business Bureau about this.

[Matpan]

Do I have to copy this story, paste it on an email and send it to 10 of my contatcts before 10 minutes if I want the love of my life to call me tomorrow?

and If I send it to 15 contacts... do I get the fancy car?

:P

[Power off Green]

it doesnt suprise me. just another reason sony are superior in every way from you PIGS

[midgard229]

MS's gimmick, it helps their sales if they never give back the repair 360's cuz then if the idiot is a hardcore fan enough to buy another one than they get more profit, and with such a high failure rate its bound to happen again. sony sends u confirmation emails, and hard copy emails and reciepts when u send for repairs, aprrantly MS isnt doing the same thing

[OJ_juice]

Microsoft is truly an evil empire. Who enslaves your sht*tty 360 and makes the owner suffer. Truly sad.

[Perverted]

Most of you(not all) are just using this to bash consoles/defend your console/say every manufacturer does it....etc....
But the main point should be someone has paid money for a console and then it broke, sent it away and she can't get it back. Essentially she's just lost $250 or whatever a 360 costs.......
Hopefully and most likely this will now get put right...