Via The Consumerist:
"Reader Ben's receipt doesn't match the serial number on his defective PS3, so GameStop and Sony are refusing to repair or exchange it.
This same kind of problem has happened to one of our readers before. It turns out that an employee had inadvertently entered the SKU instead of the serial number on our Reader's XBOX. He was eventually able to prove that he hadn't switched the XBOXs, but Ben is having a much more difficult time."
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no...no I won't go there
It could have been his friends stolen PS3. I know people who do stuff like this. :(
Usually, these numbers are different in length. Where I worked, the system would reject the serial number format fit. I won't name the business, but it wasn't exactly a company that "kept up with the times." I have a hard time believing that these #'s were confused and that the system even accepted it.
When we'd scan the item's barcode for the serial # and so forth, the entire amount of information tied to each item would print on the receipt. As crappy as Gamestop is, I can't imagine they wouldn't have preventitive measures in place to avoid mistakes such as this. Big businesses usually take the likelihood of human error out of the equation when it comes to registering products in a system.
you XBox 360 fans can bash this if you want but it doesn't do jack in what your going to type!.
Wow I had facts and people just disagree and by the way InYourDad you don't even have that console you're just lieing!.
when i got mine (at gamestop) they took it out of the box and got the serial number. i asked what he was doing and then checked to make sure the number on receipt was same as on system before he put it back in the box. what person doesn't do this? in todays world, too many people are trying to rip stores off. so, i can't blame them for this. and, when i told the store employee to make sure he got the number right, he said the serial numbers were diff. from the other numbers and that the system wouldn't accept these other numbers for serials. anyway, if the dude didn't check this before he left the store; it's his problem, not someone else. this story sounds fishy.