Digital Refunds Can Actually Cost Developers Money
VP Daily: "In June of 2015, Valve created a stir in the gaming industry by announcing that they were implementing a refund process for games bought on Steam. It was a huge step forward for the digital storefront, as refunds are a normal occurrence when purchasing physical goods. The announcement wasn’t without some controversy, though, as Steam has plenty of short games that can be completed before the 2-hour automatic refund period would be over, and the system could be abused by users."
