Opinion: Sony’s customer support is broken

A user by the name of kadjar started receiving emails notifying him of purchases being placed on his account, totalling $600. After discussing this with Sony, he was given two painful options to choose from; he could have a refund from Sony, but only to a maximum of $150, leaving him $450 out of pocket, or he could raise a dispute with the bank to recover all the money, however in doing so Sony will permanently ban his account and in the process lose access to his entire digital library.