Live Call With Xbox One Customer Support Round 2

MasonicGamer: Last week and after just 3 days my launch Xbox One stopped reading discs. Some of you may have seen my last video Live Call With Xbox One Customer Support.

Well today Monday 2nd December 2013 my replacement Xbox One arrived after 7 days of waiting. With excitement I switched the consoles and downloaded the update only to find that the replacement Xbox One console as the same problem as the first console, IT DOESN'T READ DISCS. So yet again I am left with a £450 paperweight.

I rang Xbox One Customer support again and below is the recording of the conversation I had with Henry (don't think thats his really name). I have had to cut some sections as I needed to give personal details and was left on hold for over 10mins. Sorry about audible noise at the start I was a little close to the mic it clears up after a couple of mins.