Sarcastic Gamer tackles an important issue in PSN's down time. What is the real cost here?
From the article. "Sony is a big company. Like, a REALLY big company. Within that company, PSN and the PS3 makes up only a small part. However, unlike most companies, Sony does an extraordinary job of making synergy amongst its varied products a very high priority. So, while it’s easy to argue that the PSN downtime debacle is “not that big of a deal” or that “PSN will come back stronger” or whatever stirs your Kool-Aid, the bottom line is that consumers’ confidence in Sony is what will ultimately take the biggest hit.
Unfortunately for Sony, consumer confidence is the one thing you never want to lose. Read on."