TitanReviews: The PSN has been down for over a week and in the end I'm thankful Sony has taken the time to make the network more secure than before and for their "goodwill" act. Just remember no business is perfect.
Everyone complaining about Sony should read this article.
I want Sony to apologize to me personally.
I'm a representative of Sony and on they behalf you get no apology. Thanks for your time and cooperation. Sincerely Sony
Don't you know what a 7 second bow means?
He's just Uncultured. Happens more then you think O.o
@the matrix dude, maybe you must take a red pill and find some truth that sony aren't santa claus?
I'm sorry Sony but more info has been released OSAMA BIN LADEN IS DEAD HAIL JESUS =D
Thank you Sony!
I heard that Osama was caught because he was so bored in that cave with no PSN that he had to come out eventually and got shot in the ass!
@ The Matrix what makes you so special?! DICKHEAD!!!
Colombian- Your name is trash worthy but your comment is pretty funny.
i want you to get a life
How about... http://tinyurl.com/2t7xd4
I don't think anyone is complaining about the actions Sony have taken after the mistake. Am certainly no PS3 fanboy and apart from the slow response they seem fairly honourable. But the mistake shouldn't of happened in the first place, and regardless of what Sony does they can't erase the fact that it did. Giving me a goodwill gesture is all well and good, and there CEO bowing to say sorry was also a nice thing to do. But the fact still remains my personal details are most likely being sold on the black market to some dodgy advert company.
"But the fact still remains my personal details are most likely being sold on the black market to some dodgy advert company." You know the same thing is happening on your PC at this moment with tracking cookies and keylogging right? I swear it's hilarious of people thinking that their info was 100% secure until this situation at hand. More than likely you already had your info being used BEFORE this whole situation, and it's not going to be the last JUST because of this.
radphil, that's no excuse just an easy cop out to try justify something. People can try and track me all they want with my IP blocker and numerous other defences. If I make the mistake of giving my details out to someone I deem not reliable or trustworthy it's my own fault from bad usage. But I would rather not have massive companies that I willingly trusted with my details doing that for me.
"But the mistake shouldn't of happened in the first place, and regardless of what Sony does they can't erase the fact that it did." What mistake? that their security network is unpenetrable? even pentagon had a lot of security breach! and Sony aren't God their still human so they can have mistake do you never did a mistake?
You know this happened because Sony skimped on their security measures towards personal identity, right? I agree with Menech. I'm glad Sony is apologizing and trying to correct their mistakes, but that doesn't change the fact that it happened. Also, there's a difference to having your identity stolen on your computer vs. your PS3, such as the fact that you can remove your information from your PC at this time. PS3? Not so much.
@arnon Well dude, THIS-IS-THE-INTERNET and you must knew in the 1st place that other people you don't know CAN search your personal ID on Facebook or even Google! Do you still blame Facebook or Google if someone "stolen" you're personal ID? lol And i don't gave a complete personal ID on the internet. Even my PSN id had a fake name / address.
@ Menech... Sony didn't make a mistake. The only apology needed is the time they took to provide the information, and the level of information provided. @ Aron... Security is required by LAW. Sony met these requirements and therefore their duty in that department was covered. Credit card details were behind firewalls and were protected. Sony owes us nothing as the Service is free. The only exception is if someone did indeed lose money or had their identity stolen. Lets see how many cases will arise from this. The only people to blame here are the hackers.
"radphil, that's no excuse just an easy cop out to try justify something. " It's not a cop out. I'm going after the way you're acting about this from the last statement. Your infomation was more than likely sold already on the "black market" long before this incident happened in the first place. I'm going after people acting as this being a "wake-up call" for them, when it's easy enough from an idea that parents go after, where they say to not share your information lightly to anything. The thing is, this can happen to ANYONE at ANYTIME. The thing is you're already going onto the 100% secure situation cause you said IP Blocker and numerous other defenses. You are NOT 100% safeguarded. That is what i'm going at. I'm not making an excuse for Sony, nor do they need one, but I'm going at people who thinks their information can never be taken by any other means. "such as the fact that you can remove your information from your PC at this time" That still doesn't stop archived files and such. How do you think Federal Forces can find files people thought they got rid of?
"and Sony aren't God" You wouldn't know that based on all of the comments here at N4G.
vickers500: When was there a time that anyone claimed that Sony was God? Go on, I'm waiting.
I totaly agree with your comment. You should have well and truely changed your credit card details by now. If you have'nt......Who really is at fault?
North Korean's love Kim Jong-il, despite his past transgressions. Remember that by keeping companies accountable we keep them in line. As consumers, we needed to give Sony sh*t, that way, all three console manufacturers know what not to do.
A very good point. Despite the love hate for company A B and C people need to remeber that this is a BUSINESS and there are rules that need to be followed. PS: For those few ppl missing my point. When I say Rules, I don't mean actual rules.... but the "ways of business".
You've been first alot today.:)
you should have said" everyone trolling about sony should read this article"
Why! There is nothing here that explains why Sony had to hire outside help to figure out what was wrong with the system THEY built, or why it took them almost a week to disclose any real information. Do you honestly believe this is somehow going to make all the unanswered questions go away? Wow, just wow.
The Author have a sense of logic. Thanks for all the support. And about those criminals, the jail is waiting for you guys, c'mon, stop hiding, because this agencies and companies, FBI, Homeland Security, Sony, and others organizations will get your butt by brute force to the light of justice.
LOL. It's garbage like this that makes me love N4G.
lol yeah i know, i come on for a laugh pretty much everyday when i'm bored, mainly just reading the headlines and the comments... Always brings a smile on my face to know there are people worse off than me! Lmao. I kid, I kid. Lol.
i dont know about them getting caught ... i think chances are they will just get away with it.. but im happy as long as sony learns from the experience and we dont have to go trough the same problem twice... --------------- . thx sony for not giving up though ...
Uh oh. An article that make sense AND painting Sony in a positive light :S Bring on the disagrees -_- All seriousness though, expect the PR miscues Sony didn't do so bad. The steps they took made sense and most would agree with me except the trolls. Again my only issue with Sony is not going the extra mile informing PSN users asap. I know they were investigating but what was the harm in telling us to go ahead and call your CC company just in case? Anyway, I'm glad that all this will be over soon and we will all be back on PSN.
LOL the inevitable truth
Judging by their press confrence their server rooms where pure panic for the first couple of days, only when they got investigators in did they discover the full extent of what had happen. The only image I can imagine, is a group of well dressed but bored indivuals roughly 4 looking at 4 different very old monitors ( green and black only ) and and one sees a 2 roll down, he tells calmy yet very confused at the other people and says 'I just saw a 2?' To which someone replied 'No, probably just the coffee' Then a third guy goes 'Mine to, there's another' Silence for a second as panic fills the room, everyone in shock. Breaking out of this shock one guy reaches for the emergency axe runs towards the nearest large cable, swings, and cuts the server off.
all i gotta say is... LONG LIVE THE GAMER!
Its too late for an apology now, and most dont care. They are just annoyed about that Sony didnt say anything of interrest the first week. They hoped that the people would just forget this, but it never does.
"Sony’s taken the time to rebuild their network to make it more secure than ever and just overall working very hard to make sure everything’s the way it should be." Should have been secure in the first place.
obviously it was if it took 6 years to finally bring it down.
Xbox Live has been out for 9 years and has never had the same problem PSN has.
come on dude they should have made it more secure from the start... I hear people saying, well it's the hackers fault! People shouldn't hack!... Ok yes that is true, but it's a fact of life! People will hack!... Now that then leaves it up to the company to make their business secure, so people have faith purchasing off them or using their service! Would you give your money to a bank that keeps it in a cardboard safe? You know cos people shouldn't steal! So if the money went missing, it wouldn't be the banks fault! Lol... Anyway sony are trying to make good and that's ok with me, hopefully they learn something from all this.
You guys are failing to realize the hackers were on a personal mission. If a group of hackers got pissed at MS like they did sony you would be a fool not to think they could do the same thing. What makes me laugh is none of you have any idea how there security works you just assume that since it was breached its bad but have nothing to back it up. Use your head just because someone doesn't say something doesn't happen doesn't mean you should assume it does. Snaz prove to be you understand the in and outs of network security and link us to the source of where you have hard proof sony security was bad then i will believe you. But mostly what i see is assumptions.
How would one go and check if there service is secure enough? It's usually VERY hard to time travel to the future and discover that you've been hacked. How do you know it's not as secure as possible? They said the titanic was unsinkable.
Easy solution, make it as secure as you possibly can and continue to make it more secure as you acquire more knowledge of security.
True, but they also weren't paying attention because they thought they were safe. Thus leading to hitting the iceberg. Same deal with Sony taking their security for granted.
From article- "Still though I think everyone who’s truly a Sony fan should be grateful for their customer support." I agree, as long as PSN becomes more secure and keeps improving, that's really all I care about when it comes to the issue.
Thank You SONY, for letting my information be stolen Thank You PS: Thank You...Right
be fair it can happen to any company, maybe not as easily cause of the enkryption thing, but still... it shouldnt be over looked so lightly as it is, i mean damn they are already thanking sony all while psn is still down and ppls info may have been stolen. if sony would have at the least turned psn back on then ok.. but damn talk about a premature ejaculation! edit the word "free" will always do the trick, with the right gift.. no one was as happy when ms said they will fix rrod for free. i dont jknow about you guys but i was tired of having to spend money to fix my consoles within the first year. it doesnt matter that i went through 3, lol, none of the money for "fixes" came out of my bank.
CALM YOUR ASS.
Dear Sony, Thank you for your secure network, keeping my CC safe, my personal information untouchable. Not to mention lightning fast warnings so we could protect our CC info if we wanted to. If you were to ever open up a Sony Global Bank ill be the first to sign up!. Regards -SDF- TheRealWar
Indeed Sony, you are the company that will lead others in the coming years with your perfected security. If this unfortunate situation happens again, I will donate $10,000 and thank you 10 fold. Because you are untouchable, you ARE the bars they keep the prisoners at bay. God bless sony! Again, thank you Sony.:)
Still would like to know of a good prior example of a company's response time in addressing a major security breach in its system to its customers. Credit card companies to begin with have had incidents, so its not like there aren't examples out there.
U will hear the rounds of applause at the introduction of Sony during E3. free ps plus for a month couldn't be any better for us gamers. Playstation Nation gamers. GAME ON!
HHHHELLLS CHYEA Not to mention, Sony will be announcing epic games and well, of course, obviously, why would anyone forget? the NGP
I can't tell if this is sarcasm or not so I am just going to assume it is and give you an agree.
no company is immune from an incident like this, what happened was perceded by sony slowly being molded into an attack on what hackers stand for-the same people have no problem attacking Nintendo or MS, Visa or Mastercard or any other company for that matter, security can always be breached. Sony happens to be the target and i think they're doing a good job of winning its followers back.
They've had SOCOM, Mortal Kombat and Portal 2 for over a week and haven't been able to play online yet. Yes, thank them.
Like it's their fault, who gives a damn? If you're a true PS3 owner, then you should have PLENTY of offline games to begin with, with great campaigns and trophies to hunt.
so what is this true Ps3 owner your talking about ..it's funny because i aways thought a true ps3 owner was someone that owned a ps3 but some how you make it sound like theres more to owning a ps3 then owning one..i got socom4 and i can't even go online i beat the sp last week im bored as hell now i want to pwn some noobs online!!!
"so what is this true Ps3 owner your talking about" took da words rite outta my mouth
Yeah well im also thankful to companies that make me pay just to play my games online & sell addons that cost more then my console & here is the best part. I get to give them more of my hard earned money & they thank us with tons of EXCLUSIVE DLC. I thank u so much & I love u even more for giving me such a reliable machine with a 2 year warranty. U cant beat that. This is why I keep giving them my money because I know I am definitely getting the best gaming expirience u can get./s
How is 150 more than 300? lol
No logic allowed here Gus. The Sony loyal don't understand it.
Sony did a good job. When does psn actually come back online?? Jeez 2 disagrees for asking a ? damn trolls must be on full alert now that Sony has apologised. @below thnx.
Sometime this week. By Tuesday at the earliest.
`maybe we should wait for psn to come back online before we start playing grab ass.
Yeah Yeah..... Oh Disagrees I mean naw... I just wanna be accepted. But taking time to get the server right and protected, providing compensation for our down time, sending that lady over with the red dress and the nice rac... wait that wasn’t you guys? Well who the hell was she? Well thanks for the other stuff...