E310: New Xbox 360 Destroys Disks When Moved

"Destructoid's" Video of a New Xbox 360 damaging a DVD game.
Video after the Jump

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DelbertGrady4116d ago (Edited 4116d ago )

I love shaking my console while it's booting up the games. I mean what if I want to be able to take it with me to the kitchen while waiting for the game to load? I know I'm not alone with this.

ingiomar4116d ago

Nooooo i play all while walking around in the kitchen all the time i want my 360 with me!

WhittO4116d ago

OR, maybe when you take it downstairs from your room to watch something with your family ?

Its ridiculous that it STILL does this, really MS, why didn't you fix this?

Guess that shows its mostly still the same inside since they only overcame RROD by adding more vents/smaller processor (less heat produced)

GrieverSoul4116d ago (Edited 4116d ago )

I know you guys will eat me alive on this one but sometimes I move my console to replace some cables on the back of my tv. Sometimes I do it while its on but not on purpose. Sometimes I do it while a game is paused. Thank god my PS3 doesnt scracth or destroyes my discs.

SillySundae4116d ago

I have my x360 in a pretty sturdy cabinet.
I hope me jumping around won't cause too much shake to do this.

Conloles4115d ago

Why couldnt it have been Call of Duty or a game worthy of being scratched.

Imtey4115d ago (Edited 4115d ago )

That was quick...

Christopher4115d ago

Screw moving it while a disc is loading, reviews have said it still sounds just as loud as the original. Why couldn't they at least fix that? Couldn't we have gone without touch-sensitive buttons and gotten a few more bucks thrown at reducing the sound?

presto7174115d ago

That sounded like a freaking bomb was going off.

lOL. MS will always be MS with all their little quirks like scratching disks and flashing lights.

table4115d ago (Edited 4115d ago )

This is frightening for the 360 with Kinect actually, I never thought about this until now. I remember a UK Watchdog program investigating Microsoft for the 360 scratching discs and it found that the cause was from vibrations, possibly people jumping, or even walking near your xbox if you have a slightly damaged floor.

These Kinect games are all about movement, lots of jumping, stamping and running. I would bet that there are going to be loads of reports of scratched discs as a result of Kinect even with this new redesign. This is a serious disaster in the making for Microsoft here. Infact, I challenge one of you bloggers out there to make an article on this because it'd be a very valid important read.

jjacinto234115d ago

why they didn't solve this problem?........ you saw the guy move it because he wants to see it standing and guess what nobody told them not to move it till the guy guy moved it? how come?so u can't blame owners of SCRATCH some people didn't get the point of this at all

RedSky4115d ago

The fact there's so many disagrees here shows how much of a fanboy site this is.

This looks terrible, no two ways about it. If you're a 360 fan you should be annoyed at Microsoft for not fixing it, not disagreeing with people who aren't sheep.

Sure you wouldn't exactly plan to walk around with a 360 but imagine you decide to move it and forget the disc is in there. Bam, scratched disc.

-Alpha4115d ago (Edited 4115d ago )

This was a stupid thing to do and it was done purposely. Why would someone do that? If you nudged the 360 slightly and it ate your disc I would understand and blame MS but how can you blame MS when you purposely TILT the damn console?

I mean, it's on a disc tray, what do you think will happen?

Anyways, the disc tray should have been ditched, but why anyone would do this is beyond me. I suspect a desperate attempts at hits and trying to cause controversy all over again.


But this wasn't a real test was it? He purposely tilted the 360 to an unreasonable level where one would expect something wrong to happen. If he tested the breaking point of when the disc scratched I would have been more concerned but this was done, I swear, for flamebait purposes.

RedSky4115d ago

And yet virtually no external CD/DVD/Blu-Ray disc player in recent memory has not had this problem.

Go figure huh?

RedSky4115d ago (Edited 4115d ago )

No way that's unreasonable. Unreasonable would be shaking it or dropping it on the ground. The guy just tilted it. Again, other disc readers just don't have this problem.

On the whole I don't think it will blow up into a huge issue anyway, but it is a blatant design oversight. I'm sure people will disregard the warning and then find their discs shredded.

It's like how with most digital audio players (ie iPods), if you just yank out the USB without safely removing it from the taskbar it's generally fine even if you're not supposed to. Whereas with a few players from certain manufacturers there's a chance you'll fry the device. That's kind of like the 360 now.

Hideo_Kojima4115d ago (Edited 4115d ago )

If you take it downstairs you will most likely switch it off because I doubt you have a long enough power cable or a small enough house to move it around rooms without unplugging it.

In which case the disks won't be damaged because its not spinning while your moving it.

Not a big issue but who knows the other problems may still be there (overheating)

@RedSky you think this is a 360 fanboy site? I am a PS3 fan and very loyal to everything that comes from Sony but some of the guys here make me feel sick (talking about the droids). This is not an issue. Acting as if you care about a thing like this on a flame bate article is what is pathetic.

DaTruth4115d ago (Edited 4115d ago )

I said it here before and I'll say it again. This tech has been mastered for so long, you would have to go out of your way to find a DVD drive that scratches disks!

MS loves when your disk gets scratched and you're forced to buy a new one and then they get to say: "We sell more games than Sony!"

Sony doesn't sell us the same game three or four times!

Some of us have small children who try to get our attention by messing with our console while we're playing. I don't want to lose a game everyday... because my console being moved literally happens to me everyday!

RedSky4115d ago (Edited 4115d ago )

Never said that, I said this site is full of fanboys, 360 and PS3 alike. It's pretty obvious, just about every news item that's along the lines of 'my console is better than yours' gets over 1000° and is a menagerie of sandy vaginas.

I only have a PC, honestly I'm completely indifferent. I'm just calling a spade a spade.

Hideo_Kojima4115d ago (Edited 4115d ago )

Sorry I misunderstood your point of view.

Oh wait if you live in LA and there is an Earth Quake every single person in the area who is playing a game will have to buy it again :P

Noctis Aftermath4115d ago

And the problem with the disc tray shows it's ugly head once again, they should of went with a disc drive like the PS3 slim.

exnihilonihilfit4115d ago

He clearly did not intend to break the game, he just wanted to see the system upright. You can hear in the audio he had no idea that was going to happen, he was shocked when someone told him not to do that.

I've moved a regular Xbox before while the disk was in and that didn't happen.

I've had this happen to me once before, and that was with a PS2, but only when it was literally dropped at high velocity because my nephew got his foot wrapped in the cord. This guy barely tilted the damn thing.

This is clearly no mere oversight, the thing has a warning printed on it, they knew this was going to happen and didn't do anything about it.

ThanatosDMC4115d ago

What scratches the disks though? It couldnt be the laser... something must be bulging out.

Ult iMate4115d ago

For the comparsion' sake.
PS3 doesn't give any scratch to the disk even when dropped at a side.
Xbox Vs Ps3 Disk Scratch Test

rkimoto4115d ago

Oh come on dudes, Why would you want to move an electronic equipment while turned on AND running a disc?

I'm all up for testing stuff, but common sense dictates that this was unnecesary, I would be better informed if they did real tests (like power consumption, heat distribution, noise levels, etc)

Spydiggity4115d ago

could the ps3 fanboys please go away now? can't you troll some wii articles or something for a change?

i have owned the same 360 since day one launch. never had to repair it, never had a problem. and never ONCE has it scratched a disc. people are just stupid and don't know how to take care of their toys.

when you're driving a car, you don't hop into the backseat while it's moving and try to drive. then when the car crashes, you blame the manufacturer.

you don't stick your hand in a moving table saw or on a heated frying pan then cry about faulty tech.

just stop being morons, and your discs and system will be fine.

yes ms should have built the system a bit more sturdy, but that's no excuse for stupidity. people just hate accepting responsibility for ANYTHING. it can't be your own moronic actions that lead to the problem...had to be someone else.

sikbeta4115d ago

God Damn, this problem again, why MS didn't Fixed it, people is not really that careful, so this problem must be fixed...

ReservoirDog3164115d ago

Well, it probably wouldn't survive an earthquake here in california.

pustulio4115d ago

This is gettin a shitstorm by PS3 fanboys.

You guys are all stupid only retarded people move their consoles while they are reading a disc, even if it's a PS3.

Common' disagree we all know you will, retards.

Ult iMate4115d ago

@ rkimoto
>>Oh come on dudes, Why would you want to move an electronic equipment while turned on AND running a disc?

You know, shit happens. And when it does, you'd be thankful you have a reliable hardware.

Kevin ButIer4115d ago

Even 90s discmans could handle a disc properly... its not That important as many of you stated but is pretty absurd for a 299 redesigned console...

+ Show (26) more repliesLast reply 4115d ago
Convas4116d ago (Edited 4116d ago )

Sigh, I feel your pain Soda. God knows I love making hot, passionate love to my Xbox during the loading times. /s

Gosh. Are people STILL this stupid? You DO NOT move your Xbox while it is reading. YOU DO NOT! How long has the Xbox 360 been out, and people are STILL struggling with this. Pathetic.

Also, if you want to move your 360 S while you play, INSTALL the GAME.

Ha Ha, you know what, let me just sit back and watch this get blown WAY out of proportion. I expect nothing less from the denizens of N4G.

Al Bundy4116d ago

I can move my PS3 while a disc is playing and nothing happens. Blame MS for their shoddy disc tray that don't hold the disc in place.

ArcFatalix4116d ago

shows cheap manufacturing defect

CoxMulder4116d ago

I've moved my PS3 while it's reading a disc multiple times, mostly when I need to re-charge the controllers while playing. (short usb cables be damned!)

Thank god something like this doesn't happen on PS3..

crck4116d ago

Its because just about every if not all other disc-based video game system locks the disc in place while its spinning. Its just ridiculous MS still hasn't fixed this.

kneon4116d ago

While I see no need to be moving your console while you're using it I still don't understand why this problem even exists. I can move my laptops around without issue, are they using the cheapest DVD drive in existence? Even a cheap $20 portable CD player doesn't scratch disks while walking around with it.

toaster4115d ago

I can pick up my PC, open the case, inspect it, and move it around while playing a disk.

This is pathetic actually.. 5 years into the generation and MS still hasn't learned from mistakes.

hay4115d ago

Actually this happened only on Xbox as I recall. Did similar things with DC, GC, PS1(though those two hold disks firmly, no tray), PS2, PS3 PC and some DVD player, no problems.

My Falcon Xbox did similar thing to my GTA: Episodes From Liberty City, though the damage wasn't as serious as this.

DemiT4115d ago (Edited 4115d ago )

I didn't move my ps3 with a disc in the slot but it stil scratched my Linux.
No warning label, even.

Thanks a lot, Sony.
*shakes interweb fist*

Bloodraid4115d ago

Well; seeing as this is the new model. About a day.

jerethdagryphon4115d ago

thantos the scratching is caused by the design of disc drives

in short you have an outer casing and attached to that is the interface board, the hardware chips of the drive,

built on top of that over a layer of thin shielding is the mechanical parts

consisting of the head with the laser and the drive bay and spindle

when a disc is loaded the spindle rises and lifts it clear of the disc tray so the laser on its track and read the disc.

the head of the laser is only a few microns above the disc surface on a thin cushion of air.
if the disc is jostled without shock proof tech, the read head/laser remains high and the spindle bounces the disc shattering the air cushion and leading the hard glass lens to gouge the softer plastic of the disc

hope that helps.

btw shockporoofing basically adds a sensor to tell when its not level it lowers the head so it cant hit the disc.

+ Show (8) more repliesLast reply 4115d ago
Pennywise4116d ago

Its easy to shrug it off when you accept subpar products. 5 years later and they are still using a disc tray... but I am sure this is okay with you, Soda. Its MS!!

You guys act like this isn't a problem and it is. I was all excited to play Gears2... my friend brought his XBOX up and the stupid 360 ate his disc before we could even play. Sure the console shouldn't of moved, but it did and the game was worthless after a quick jolt.

maddhatter6174115d ago

yeah they seem to have just accepted that poorly made hardware is fine. it really is sad how fanboys will defend any and everything with this company.

bruiser814115d ago

What I found troubling is that the expressed no outrage, it was a simple (i won't do that when i get my new 360 hahahaha) Its gamers like this that MS sees no reason to fix this problem.

kancerkid4115d ago

How is this a story?
Yea flip over an XBOX while a disc is in the tray, disc gets damaged and some how is is MS's fault? Really?

What happened to common sense?

edgeofblade4115d ago

Gotta agree, even as a long time Xbox fan, not only did Microsoft botch the presser, this was my first gripe about the new 360: "What? No slot loader?"

After Sony's outing today, the clobbered Microsoft and Nintendo.

fmprodguy4114d ago

I hear ya, I shook my DVD player while watching a movie, and it ate the disc...

We should sue.


+ Show (2) more repliesLast reply 4114d ago
animboo4116d ago

not to be biased or anything, he wasnt shaking the console on the video, he just wanted to moved it vertically to stand..Watch the video first before commenting and defending.

Mike134nl4115d ago

Too be fair the sticker on the front side did mention do not move the console when it's reading the disc. Some people should learn how to read.

mushroomwig4115d ago (Edited 4115d ago )


What about the people at home? Are they supposed to leave notes for family members to make sure they don't move the console?

It's easy to put put a warning in a situation like he was in but it's very different at home. I'm half expecting another Watchdog report in a year or so regarding this.

animboo4115d ago

But in the first place it shouldn't have been an issue to begin with. Accidents do happen and if that accidents cost you your game then you should be mad at the maker of that console. Its just sad that a lot of people put up with this and even defend it when they shouldn't because company wont learn and just give us piece of crap if we the consumer don't mind it.

animboo4115d ago (Edited 4115d ago )

holy..double post..

Moentjers4115d ago

such a sticker is only to avoid law suites and warranty issues.

to me it means that they were well aware of the problem !

KingME4115d ago

What type of moron would actually move any disc player while it is running. Most optical drives with disk trays will do this when they are flipped while the disk is spinning. The drive is using simple magnetics to hold the disk down.

As usual though, the local PS3 crew shows the tenatious desire the hate and jumps all over this. I haven't seen one of you blame the idiot the flipped the console while the disk was spinning. Why not you ask? Because that would mean you wouldn't be able to blame MS.

duplissi4115d ago

no offense dude but last time i checked it was common sense to not move a console or device while it had a spinning disk in it with a laser mounted 1/16in or less away from it..... just saying....

plus why are you moving a home entertainment device anyway? you dont cart around your blu ray/dvd player or your cable box, so why your xbox?

in fact i learned this with my ps2 back when vice city came out.

+ Show (4) more repliesLast reply 4115d ago
GWAVE4116d ago

No big surprise here. Microsoft put out a nice, new, flashy hardware design, yet in the end it's still built by Microsoft.

Prediction: it'll take 6 months after 360 S's launch for the "slim red ring" reports to start pouring in.

Oh, and your conference sucked, Microsoft.

Al Bundy4116d ago

I'm sure MS programmed the failure lights to be a different color with the new Xboxes. They can't flash red again.

gumgum994115d ago

yes, to a nice purple color. Just like Kinect! ^_^

Reibooi4116d ago

Now I get what people are saying. That you don't move it while it's reading. I 100% agree with that. However the fact that it still destroys discs if you do it makes me worry if it will randomly destroys discs when you don't even touch it.

If it does then it proves MS has learned nothing.

poopface14115d ago

THE GUY FLIPPED IT OVER COMPLETELY. The same thing happens with any disk TRAY, this guy was an idiot.

corneliuscrust4115d ago

They wont listen.

Hey... when I threw my ps3 at a wall, it ate a [email protected]! WTF SONY

commodore644115d ago

YEah hmmm

Seriously, how dumb are people?
There is a sign on the front of the console saying NOT to do that.
So what does he do?

I am thinking that guy flipped it over on purpose, just so they could make a nice story to get hits for their website.

Bloodraid4115d ago

You're wrong. I have never heard of another console, DVD player, blu-ray player, or anything that uses a disc drive scratching discs when moved.

mantisimo4115d ago (Edited 4115d ago )

Moving a console like this when its loading a disc must happen all over the world all of the time, it's a very easy thing to do while putting something on a table or pushing in a cable etc.

Microsoft MUST know it does this otherwise there would be no sticker.

This I find disgusting as if you complain about a scratched disc,

"Oh I'm sorry you must have tilted the console slightly,well there is a sticker,..... dear me, perhaps you could buy another one, have a nice day now, bye bye"

What next more stickers on the side "do not move your body like a voodoo witch while playing kinect games, it might make your console implode and has occasionally caused a small black hole to appear, which is very slightly dangerous"


My kids have knocked their wii over and bashed it a lot and never a problem, hell when my youngest put coins in the disc slot and it ate Zelda, Nintendo sent them a brand new disc.

I have knocked over both my xbox and ps3 but luckily nothing happened but if this is known and is a problem at this stage in manufacturing(which it very obviously is) then it's just not good enough, especially when the guy in the vid just moved it slightly over, shoddy Crap.

chitownzown4115d ago

that if you are watching a movie on a laptop with a disc loader, pause said movie and take the laptop to another location the exact same thing would????? Highly doubt it. What about an old school cd player? again I doubt it. Be serious guys

+ Show (3) more repliesLast reply 4115d ago
Wikkid6664116d ago

I carry my 360 in a back pack while mountain biking down Mount Kilimanjaro...

NY_State4116d ago Show
sixaxis4115d ago ShowReplies(1)
DevilsJoker4115d ago

I've knocked my console over by accident when it was standing vertically before and it scracthed and made unplayable the game i was playing, just because i was carrying stuff and didn't step high enough over it.

You'd think they'd fix that, i was so angry.

MNicholas4115d ago

Seems they're stil taking short-cuts.

poopface14115d ago (Edited 4115d ago )

Who flips their console up sidedown when its reading disks. What a MORON. He says "he had no idea that would happen." Rally? Thats like flipping your computer over downwhile its reading a disk, or anything with a tray.

Whitto, WTF. When you move your console from room to room its NOT PLUGGED IN AND ON. THIS MORON FLIPPED IT UPSIDE DOWN WHILE IT WAS ON.

Ive moved my 360 while its on and my games never got scratched. I did not ever flip it over like this guy tho.

eDIT--- AHAHHAH WHATS NEXT....DURRRR I dipped it in water and now it doesnt turn on.

Hell-Reaver4115d ago

he didn't flip it upside down, look again. he moved to to be in the vertical position, 90 degrees right. to stand up and have the disk tray at the top, just like in all the pictures. All systems I've seen other than xbox 360 don't have stickers saying don't move while disk is playing. ps3, pc drives, there's no stickers like that.

i work in the computer industry and haven't seen a dvd/cd tray drive that couldn't be moved while spinning for years! I've moved my pc around while playing disks, on either side, upside down, right side up, no scratching, no gravel sound.