A Q&A with Todd Holmdahl, the hardware guy at Microsoft, about Xbox 360 failures

An "eye opening" interview in which the interviewer really presses on the failure rate question.

[snoop_dizzle]

lay the bs on so thick?

I only wish David Jaffe was the head of this sector.

We would hear some honesty.

Thats why i can't usually stand Peter Moore and Phil Harrision(Reggie goes for his own thing so he really doesn't annoy me).

[Lazyman]

Microsoft has enough money to be able to state the real facts about the 360 and then just pay it all to go away. We don't need this kind of BS quite clearly the dude had a specific set of answers since he repeated "people love the box" at least 4 times.

[Raptors]

I love my 360, but it disgusts me that up until now MSFT refuses to acknowledge how poorly the console was made. I'm still owed $170 from when i had to pay to get it repaired and then they turned around extending the warranty. For once, i'd love to see a corporation take some ownership and admit they did something wrong.

[FadedDRFT]

Microsoft is a damn joke!!!!! Fix the 360 and i will buy one....

[Mike134nl]

It's obvious that the interviewer only wanted to hear one thing even though he knew Todd Holmdahl wouldn't say that the Xbox 360 indeed had/ has a large number of defective consoles.
Everybody already know Xbox 360 aren't the most reliable but they are at least fixing it (better late then never).

These kinds of (biased) interviews are just a waste of time.

[BubblesDAVERAGE]

I don't think he coulda doge thoes questions like he did...Good ole MS...

[snoop_dizzle]

Peter Lafour in dodge ball was awesome.

But anyways its not just people who speak msoft, its really any company.

That really need to change.

[THAMMER1]

We do not answer that Question.

My 360 broke because they are using a non lead based soder or sealant for the GPU. So for a guy like me who plays 3 - 5 hours a day the heat causes the GPU to disconnect from the wafer and BAM*!!! 3 red rings. That is also why heating the 360 works. They cannot use lead because they registered the 360 as a toy and not a computer. BAD move M$. But I'm getting another one. So I'm still a happy gamer. Elite Here I Come.

[Lyberator]

"our number one priority is customer happiness" talking about the spring update at the end. HA. That funny considering people who made their live accounts before they were 18 STILL can't use messenger. What a load of BS.

[Eagle Eye]

Sounds like a robot. Following them guidelines he was taught real close.

[Nodoze]

The build quality is certainly low on these units. The CD tray feels like it is going to snap off, the unit runs hot, sounds like a leaf blower, and breaks after extended use. I just got the 3 red rings today....how nice that it is one month beyond the warranty.

The original Xbox was light years better in respect to build quality when compared to the 360. 15 of my friends all had the original and STILL have that very same unit in working order with ZERO issues (5 of these were LAUNCH units). When we all made the update to the 360 we assumed that MS was going to provide a similar experience this generation.....how wrong we were. Of the 15 who purchased 10 are already on their second unit (one is on his fourth).

It looks like the M$ path to profit leads straight to the repair bench. If they are raking in 149 per unit and there is upwards of 30-50% failure rates they ARE going to be profitable this year. How cool for them! I smell a class action lawsuit with this hunk of shiot!

The PS3 seems like a bargain now.

[ImWithStupid]

the 360 will get owned badly this generation, 360bots talk about public perception of high price hurting the PS3 when in reality any reputation MS built up with the first box is being destroyed by the xring360.

In fact I think the 360's woes play right into the hands of the PS3,makes people appreciate having to pay a little more for brand quality.

[BitbyDeath]

That interview is a complete joke, this guy should be explaining to the poor people that have hopes of one day getting a machine that doesn't break that there is a fix in the making.

WTF