PS University writes "This generation of consoles has brought forth something that the gaming industry has never seen the likes of and that is the console wars. Sure, Nintendo and Sega had a rift back in the 90s, but it was never quite at the level it is today. It seems you're either a member of the Microsoft camp or you're taking refuge at Sony's headquarters. Regardless of which side you choose to represent, without including the neutrals, the reasoning behind these console wars always falls back onto one factor – brand loyalty.
I remember a time when brand loyalty meant something. Supporting a product used to mean that that company would appreciate your business and would enjoy keeping it. A company would do what it could to satisfy its consumers in order to keep that consumer base from dwindling, but growing through consumer loyalty and treating the consumer right. However, ever since the launch of this generation of consoles, consumer loyalty has been thrown out the window in exchange for greed and profitability. Of course, you can make your argument for which of the two empires you feel carries the most evil, but when it's truly broken down to it, Microsoft is willing to go further to keep you as a customer than Sony is."
Updated: It's amazing what an article on a website can achieve for you when it receives tens of thousands of hits and a ton of link-ins from around the country/world. It's also amazing to know exactly how full of crap the customer service representatives at Sony truly are. They went from not being able to do it without the console unit or my "private" information, to being able to randomly do it out of no where and sending me an email to let me know.
The power of word is obviously strong. It's ridiculous that I had to go to this length to get it done, but whatever. It's done.
Recently you requested assistance with your PlayStation® Network account and the Video Download Service. Per your request, we have deactivated your original console from your account.
To activate your new console, please click the link below and follow the instructions in the article.
If you have questions or require further assistance, please call SCEA Consumer Services directly at (866) 286-5123.
We are available Monday through Friday, 7:30 a.m. until 5:30 p.m., Pacific Time.
Your Service Request Number is 1-237200801. Please reference this number when calling us.
The PlayStation® Consumer Services Team