Xbox360 Tells Customer "I Am Laughing At You" And Hangs Up

Richard, a Xbox 360 customer has been having trouble with 360 during a Marvel: Ultimate Alliance session. He call the customer service has told him after some discussion:

"Is there anything else I can help you with... and by the way I am laughing at you."

I responded, "you are what?"

And he enunciated, "I am laughing at YOU."

[snoop_dizzle]

thats crazy

[techie]

360's talk now? Strange title

[marison]

Because that was way too long already. Is possible to understand, or should I?

[techie]

Nah it's alright lol. Just amusing.

But I do suggest you put a little bit of description first...eg. saying This customer (insert name) has been having trouble with 360 because....etc and the customer service has told him...

Then it'll make a bit more sense :)

[23478ueyur_938223]

Perhaps more info should be given in the synopsis instead then.

Edit: Err...what deep said.

[marison]

A bit better?

English isn't my native language.

[techie]

Yeah that's cool :)

[Blackmoses]

Now I'm laughing at you too!!!

[Xi]

But that sounds pretty fake. If he was laughing at him, it would be either, a) heard over the phone, or b his boss would fire his ass. I've worked in a call center, all calls are recorded so I'm pretty sure this is fake.

[Premonition]

Maybe he did get fired at the end of the day, who knows.

[EZCheez]

I can totally believe this story. I had an incident like this with Sprint and I had to report them to the BBB. Once everything was over, I had some sort of senior representative calling my house every other day for a week apologizing for what happened. Stuff like this does happen. I mean who's to think that assholes don't get hired in customer service departments. I know I have met plenty.

[The BS Police]

All calls and conversations are recorded, I think this may be a fanboy just trying to bring negative attention at Microsoft... or Microsoft fired him from his job, you never know.

[Premonition]

Ive heard stranger things, like one where a woman called customer support and said her cup hold wont hold any cups (CD-ROM Drive) and instead of the guy helping her out on the other line, by atleast saying "ma'am it is not a cup holder its your CD-ROM drive, you know where you put CD's in". Instead he called her stupid and cursed her out, and was fired right away. Theres new things to learn and see everyday, and this doesnt sound to fake to me.

[Xi]

also get fired immediately. And the quote ".. and by the way I'm laughing at you" is just really really dumb.

[alsef07]

Well if its true, that rep should be fired ASAP most if not all call centers now a days have all the calls to be recorded, i know this becuase Ive been working in C/S call centers for a while, and i know many that have worked in those all their life, anyway, stuff like this has to be reported

[JasonPC360PS3Wii]

Whatever.

[gta_cb]

well im not to sure either as ANYONE can make up sh!t
E.g. i called Sony regarding the price and i asked if there was going to be a price cut anytime soon as i am now having problems with my PS2 and would like to upgrade.

they said "no sorry there isnt any plans as of yet"

i said "ok"

they said "ok, anything else i can help you with"

i said "no thats all thank you"

they said "oh and btw i am laughing at you! hahaha!"

... anyone see this as being true? anyone can lie and as there isnt any proof i am not convinced, if there was ... say... a recording done, then yeh but then again how would they have known to record it, you see its all a bit... mysterious

[candystop]

Actually guy's my business number is almost identical to the customer service line at Xbox Live only being off by 1 digit and I get calls here all of the time! I remember this call and we were teasing this dude big time! Sorry Richard but next time dial the correct number lol!

[gta_cb]

... ok i dont know if you are telling the truth, but IF what you are saying is true then infact that means the story is fake... anyway its kinda pointless, maybe the person was having an off day or something, its not very news like is it?

[Bonsai1214]

that customer service for ANY company is a pain in the ass to deal with... i've had painful experiences with Sony and time warner..

never had any problems with apple though... haha

[Lyberator]

Is absolutely horrible so I have no problem believing this.

[gta_cb]

actually i disagree i have called MS customer support and found it quite handy =) not the best in the world but i found out what i needed to know, and i even got something out of MS that was quite handy. (not an object or anything just incase someone asks or disagrees with me

[snoop_dizzle]

It was quite interesting, at least it was for me.

Made me question how far some have really advanced from their younger days, and how the hell she even got a place in tech support.

Oh adding to that, I was on tech support for 2 hours, and the woman i was talking to was being trained.

She could barley use a computer, kept asking me to do the same thing over and over when it was impossible, and kept asking for help.

[EZCheez]

Been there with Dell. Having to call Dell customer support is something I wouldn't even wish on my worst enemy.

[gta_cb]

lol, not laughing at you but what you said, thank god i havnt purchased any Dell equipment then hu? =)

[progx]

This article is bullshit. Every time i've called MS support they've been extrememly polite. It even tells you before you speak to anyone that the calls being recorded.

[snoop_dizzle]

theres always a bad apple amongst the rest.

After dealing with Dell though, ill never buy a dell again. Also because there has been many people i know who have had problems with them as well.

I can stand laughing, hell I'd prefer it, as long as the person isn't super stupid, and wasting 2 hours of my life.

Apparently though, this is evident with Msoft, and according to some, sony as well.

[gta_cb]

hard to believe this story, and i agree with sturmfuhrer14, when i phoned them up they where very polite etc and i was off again with my problem sorted out quite quickly oh and i dont think i was on hold for hardly any time at all, which is way better then some times being on hold for about 30mins then getting cut off lol (Tiscali internet and other places)

[Anego Montoya FTMFW]

each one was one of the worst exp. of my life.
try this, call, get and explaination of the problem your having.
hang up.
and call back.
talk to some else about the same problem.
it`s hilarious(sarcasm).

i tryed this when my 360 first stop working.
it would play DVDs/Cd`s but not Games.
the first time they told me.
my laser has burn out from over use.
and just won`t play games because their harder to read than DVD/CDs.
and if i sent it back.
they might be able to repair it but, the problem will PROBALY re-occur.
i was so blown away that i told them never mind and hung up.
i called back.
repeated the problem
and the 2nd guy told me.
what i had explained to him was not possible.
that i must have done something w/ the system to mess it up.
so i asked to speak to his boss.
His boss got on the phone.
and basically said the same thing as the 2nd guy.
and then told me, i was out of warranty by a week.
asked me too send in my 360 w/ $170 andd he would replace it.
i said, no way!
after about an half hour of arguing he said he would do it for $80.
i was PISSED.
but i gave in and gave the $$$ and my system.
a week or two and it came back nice and new.
another 3 months pass and it broke again.
i couldn`t call again.
so i got ride of it.
and now it`s some else`s problem.

[redzone]

just wondering if its also on the 360

[23478ueyur_938223]

Yes, it is.

[snoop_dizzle]

really not only Msoft, but many companies have crummy tech support. Dell definitely has it(never heard anything positive about it), Msoft, from the sounds of it mixed reviews.

Sony isn't as bad, but probably still has a few issues.

Really in general, companies really got to improve upon customer support.

[Lyberator]

Has the best customer service Ive ever recieved

[snoop_dizzle]

Nintendo is in its own league

[Lumbo]

hmm, what makes me wonder is how he got the system on Nov 11th 2005 when the xbox360 was released on Nov 22th 2005 afaik ....

Sounds fishy, sorry

[snoop_dizzle]

i didn't think of that

[gta_cb]

very good find! ... fishy aint it lol it must be fake!
seriously!

[bootsielon]

So Peter Moore said "We don't care about the failure rates. We care about customer service". Well, your service is also a failure, dipshiit.

One more reason to boycott Xbox 360. Seriously, people considering a next-gen console should get a PS3 instead of a 360. The difference in amount of exclusives is very little, and frankly the few extras aren't worth the time wasted encouraging such bullshiit.

When you get a PS3, you're not paying more because you're getting what you're paying for: $400 for a next-gen console with an OK HDD, and the $100 extra for better backwards compatibility, playstation home, an HD movie player and better quality. If you go all the way for the 600 version, then the $100 extra will get you an HDD triple the size, and WiFi, besides the above. Besides, didn't you miss any PS2 or PS1 games? I'm sure you did.

[rusgreim]

This guy had an un-authorized person break the seal! Its over, a done deal. MS has NO obligation to service a box thats been tampered with! Sony wouldn't either. This guy is a moron looking for free service or is a Sony Droid looking to smear MS.

[EZCheez]

Can't agree with the Sony Droid comment, but as far as the tamper seal goes, there is no question. Once it's gone, it's gone. I wouldn't laugh at this guy if I was CS, but if I was a friend, I would be laughing in his face.

[Edge of Blade]

Ahem. After reading this, I get why the CS rep was laughing. The box was opened...plain and simple. You break the seal, you void the warranty and any opportunity to repair the console. Why does this surprise anyone?

If you go through the proper channels, Microsoft has done a damn fine job of getting this stuff dealt with. AND they have added new concessions to the original warranty to deal with issues like shipping fees. Even out of warranty repairs are getting a whole new 1 year warranty. For $130 after the fact, I say that's a pretty good deal.

Of course, I live less than 300 miles from the repair center in south Texas, so shipping time is great for me.

This guy was just being a belligerent consumer. Any chance these CS reps get a chance to stick it to some idiot who abuses customer service without the risk of losing their job, they will take it.

[snoop_dizzle]

up a good point about the date the guy mentioned.

But still many companies have customers support issues, and they should be fixed.

[Xabrophazon]

I have to say that guy is a total idiot. If he had someone disassemble his 360 that wasn't from Microsoft, it's his own fault that Microsoft won't take it back. I mean, it would make sense, but that's a pretty broad rule with any consumer electronic... take it apart and it voids your warranty.

[WilliamRLBaker]

Many many people report such bad problems, but the VAST majority of people post good dealings with microsoft support, then you have the vast ammounts of people comming online and saying their 360's broke, yet an even bigger number say they never had a problem.

It was the same way with ps2 and xbox, reports of problems yet a vast majority of people never had any, and reports of customer service problems but a vast majorty of reports of good dealings.

Then you have the fact this guy had some one else open his 360....ect

I just dont believe it.

[AngryTypingGuy]

Every company has nice reps and bad reps, Microsoft included. To Microsoft's credit, on the few occasions that I have called, the rep has been not only nice, but AMERICAN! No annoying, barely understandable Indian accent from some guy named Habib. NOW THAT is annoying, and tasteless on a company's part.

If you're offended by that last statement, oh well. It's true. It's time that people stand up in this country and start calling a spade a spade. Political correctness will kill America unless something changes.

[nix]

this place has become nonsense... if this trend continues, no one will believe any news that's been posted! shucks!

[TheMART]

Listen, first off someone brought up the date:

"hmm, what makes me wonder is how he got the system on Nov 11th 2005 when the xbox360 was released on Nov 22th 2005 afaik ....

Sounds fishy, sorry"

He is right in that.

Second, if you open up a PS3 or any other equipment, your warranty is gone. Simple as that.

Third, I think this is the new 'marketing' campaign of Sony. Not proving how good the PS3 is, but trying to downplay and make competitors look bad.

[nix]

...damn! you mean to say you haven't heard of those tiny little drones that Sony has manufactured! well, you see... these drones first locate which house has 360s and since they are tiny, they sneak inside 360, and guess what they do..? they mess up the 360s wiring system.. so all those "rings of deaths" are actually caused by Sony-Drones! shame on you Sony for stooping so low!

[23478ueyur_938223]

"Third, I think this is the new 'marketing' campaign of Sony. Not proving how good the PS3 is, but trying to downplay and make competitors look bad."

He's totally right here. Phil Harrison's 'real' job is to spam the internet with anti360 news, he serves no other purpose.

[ronscrote]

Here in the UK we now have several companies offering a 360 repair service. They're all cheaper than Microsofts service and most offer 6 months warranty on all work carried out. And they don't give a toss if you've tampered with it.

I'm assuming similar companies exist in most countries right?

[AzaziL]

The customer service rep was a jerk and deserves to be fired for one can only imagine how many people may have had to put up with their BS. While the customer in the end did screw up by opening the 360, as a professional, you don't say "I'm laughing at you" or "not extending the warranty is like taking a piss in the wind and the winds change". That's just rude and inappropriate.

[artman]

most of fed up staff, is because of 2 many complains. it's happening everywhere

[bootsielon]

Costumer Service should never treat him like that. If he is treated like that, I wonder how everyone else has been treated. Hell, I've been treated like that and I've had to endure through several phone calls and reps to get my console or peripherals serviced. Assholes.

One time the f*cking rep told me "don't play it vertically, it's better for your Xbox 360 to lay horizontally". So why does Microsoft sell it on adds and on stands vertically? Way to be coherent.

[mc1986]

Did you ever consider the reason the guy was laughing at you, u tampered with a console which clearly states ure not allowed to, thats like using a durex and asking for a replacemtn coz uve opened it to see if it was usable, idiot

[GuCCi512]

how did this become news???

[Lacarious]

"What this consumer should worry about is the way that we’ve treated him."

[Lacarious]

should start recording calls to M$ support. They have nothing but brainless losers taking those calls. Perhaps they recruited a bunch of peeps from the Madden tourney's.

[Pheneus]

but that is basic electronics support for you, aside from the "laughing" comment. If you open stuff up, especially stuff that is so commonly tampered with (pirate game issues and all) and it stands to reason they would be tired of hearing about it. They probably get thousands of calls claiming that their systems stopped working so they had "computer professionals" look at it after it got messed up by a botched mod job.

[23478ueyur_938223]

and told them my Wii (no lies of course I have a Wii, neXgen for sure) wasn't playing DVDs.

The guy said, "the Wii doesn't play dvds you idiot."

So I said, "Oh."

and he replied, "Is there anything else I can help you with? By the way, you're a f**king retard."

So I said, "Buh?"

and he said, "You're a f**king retard!!" and slammed down his phone.

That's how credible this story is, although it MAY have happened. It's just as credible as mine though.