Microsoft's hardware problems are well know. The company had to extend its warranty to three years on Xbox 360, and lost a billion dollars in the process. To this day, people still complain about the console's reliability and the so called "Red Ring of Death." A recent survey by magazine GameInformer found that 55 percent of respondents suffered through a 360 failure but Xbox Live and Xbox 360 director of product management Aaron Greenberg believes the hardware problems are now in the rear-view mirror at this point, since the company has continually made improvements on internal components.
Today, IndustryGamers received new survey data from SquareTrade, which claims to be the largest independent warranty provider in the world. The study compared the malfunction rates for all three consoles and found the Wii to be nine times more reliable than Xbox 360 and four times more reliable than PS3. That said, there has been significant improvement with Xbox 360 and the RROD problem. SquareTrade's data shows that the introduction of the "Jasper" chipset in late 2008 "has likely solved" the RROD problem.