Peter Moore Says 360 Failure Rates a 'Moving Target'

Mike Antonucci recently chatted with Microsoft exec. Peter Moore across a number of topics, including touching on the seemingly high number of faltering Xbox 360s, despite Microsoft claiming a "3% failure rate."

Antonucci passed on the story of one user who replaced his Xbox 360 twice in the last seven months and wondered whether Microsoft's been dodging the real issue. Moore refuses to comment on specific experiences with the hardware, but says people should be focused on how Microsoft treated them as a result of the failure, not the failure itself.

"I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business," responded Peter Moore.

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Silverwolf4490d ago

More like a sitting duck.

Blackmoses4490d ago

Man this guy is good. I believe with his footwork he should at the very least be able to give Muhammed Ali a run for his money in his hayday. Juke and Jive out for that hook.

Firewire4489d ago

Customer Service! lol

"They treated me great. In fact they were kind enough to charge £83 ($165) for the repairs which I was totally responsible for. I mean if I hadn't played the thing it'd be fine."

MS & Moore are retarded!

Pheneus4490d ago

All I have seen today is raving fanboy antics. Seems like every post in the last 24 hours has been nothing but one sided negativity. I bet by the time I post this there will be a 360 fanboy right there to oppose this young sony enthusiast.

crazyman4490d ago

Why is Silverwolf a "young Sony enthusiast" whilst any gamer who prefers the 360 is a "360 fanboy"? Not having a go, just asking.

Silverwolf4490d ago

Before making a negative comment on me or taking away one of my bubbles. You should have ask me why did I make that comment? Instead you sound like a MS fan boy who can't take criticism. Just to let you know (and most here know already) I went thru two 360 systems that died on me. And yet Mr Moore sits there like he doesn't give a sh!t. It's not how fast you can get a console back to me. It's making sure the quality of your product only improves and that the chances of me getting another faulty system is slim to none. But that's not the case with MS.

crazyman4490d ago (Edited 4490d ago )

who me?

I never left any feedback nor do I have any objection to your comment. I was merely asking why he used those turns of phrase. I never doubted the validiy of your comment or said you were a fanboy, I was just curios as to how he thought he could judge your comment differently to somebody who hadn't yet said anything.

so calm down

BTW who's Jack?

Silverwolf4490d ago

I was referring to Pheneus. Sorry I should have been more specific :).

+ Show (1) more replyLast reply 4490d ago
Pheneus4490d ago

I was too fast for em. ;-)

SmokeyMcBear4490d ago

good deflection there moore.. basically, im too busy to worry about failure rates, they are there, and we are dealing with them.

snoop_dizzle4490d ago

The life of a video game company spokesman!

....or really any spokesman for that matter.

XxZxX4490d ago

Well If your product make it to HUSTLER show. block it, dodge it, deflect it however you want, you have a problem.