An article from GamesOnSmash Reads "No, I'm not flaming them or trying to call BS on the two companies. All I'm saying is the need to step there game up. Yes I said it, and I'll explain why. First, though, I would like to start by saying that both of these companies are great, And I been a happy customer of theirs for years. I love the low prices, and friendly layout NewEgg.com has to offer. I also like how UPS delivers packages carefully, and with care. However, I have to shout both of them out on something that has occurred recently. Messed up product is no way to treat your customers."