WTF New Egg, and Maybe Even UPS?

An article from GamesOnSmash Reads "No, I'm not flaming them or trying to call BS on the two companies. All I'm saying is the need to step there game up. Yes I said it, and I'll explain why. First, though, I would like to start by saying that both of these companies are great, And I been a happy customer of theirs for years. I love the low prices, and friendly layout NewEgg.com has to offer. I also like how UPS delivers packages carefully, and with care. However, I have to shout both of them out on something that has occurred recently. Messed up product is no way to treat your customers."

[enjoi187]

"Guess the only reason I’m writing this is because it is being written on the PS3s sh!tty web browser. Yep that’s right this is the first article on our site, or perhaps even the entire web to be written in the PS3s browser. That also explains the reason there is no picture.. :/"

hummm

[Sarcasm]

The fact that he had to rely on his PS3 to complete the article, shows that the PS3 browser isn't so sh*tty.

Sure it's not the best browser out there, but it works good enough and with flash support, it's great to use with Hulu or youtube.

[JsonHenry]

Wow. I have never had one problem. Not one single problem with newegg.com since I started using them about 8 years ago.

[deeznuts]

Agreed. I've been using newegg since 1998 and have ordered thousands in merchandise. NEVER HAD A PROBLEM that they didn't resolve.

EDIT" Just read the full article. Someone like that should be banned from trying to make a "how to build a pc" article.

[GameForFame]

What a retarded article...the last bit about writing it on his PS3 was pointless and unnecessary. Should have told us the truth, how he is writing this from his PS3 in his grandmummies basement.

What a tool, whining about something like it's a big deal...things like this happen. Wow. If dude is looking for a shoulder to cry on why doesn't he call his boyfriend?

[NDoerrFans]

I worked on www.ps3fanboy.com for a long time. It's been absorbed completely into Joystiq since then, but I wrote a post on that site using the PS3 browser around a year and a half ago.

Obviously, I can't link to that story since it's been lost in the ether of the internet, but I just wanted to knock the writer of this article down a peg. It's been done, buddy, but it is pretty cool we're able to do that. Except for the whole image thing.

[Buttons]

"Rabble rabble newegg rabble should fix their shortcomings rabble rabble waah waah rabble rabble hi N4G"

[Omegasyde]

Wow, If I tried that My PS3 would lock up. Its hard enough to try and watch nroP, let alone submit HTML.

[IdleLeeSiuLung]

Seems stupid, for all I know the guy broke off the pin the CPU himself. Newegg's policy state they don't accept returns/exchanges on CPU due to bent/broken pins.

Unknown source of CPU is one reason I never buy OEM. If you buy retail boxed CPU, you are practically guaranteed a non bent-pin(s) CPU. They are packaged really well from the factory....

[y0haN]

I think a better title would be 'Guy writes whole article with PS3 browser'

[patterson]

I was thinking the sam thing.

[Godmars290]

And if he's a half decent typist

[jkashuba07]

your better off using the online replacement for defective item, and then talk to someone online for a prepaid shipping label, that way its definitely marked for replacement!

[SaiyanFury]

I'm in the process of RMA-ing my GTX 285 video card, and so far it's been painless. I've built my entire PC and more from Newegg and I've never had a single problem. Perhaps the author experienced a delay in the update of his case status. I know sometimes when I order from Newegg, the UPS tracking doesn't update right away. I love Newegg and their customer focus. Better than a lot of other companies doing business these days. From my own experience, I can do nothing but sing praise of Newegg just based on my own dealings with them. I guess some people have different experiences. No company is perfect.

[XBloodShotX]

If you order tons of items online (especially computer components) your bound to receive a non-working product at some point down the road, just pack it back up and send it back (or whatever the process may be) and be patient and don't cry and write a lengthy article explaining all the emotions felt during the whole situation. It happens, what can you do.

[phosphor112]

They lost my package for over a month. A 22 inch widescreen monitor. Lost. I was scheduled to get the order night before Thanksgiving, they "lose" it, and I end up having to wait 4 weeks to get my package.

Lots of lawyer paperwork later, UPS paid the cost of my product in full along with lawyer costs. They refused to pay for the stuff until I threatened them with lawsuits. It was the only damn monitor I had also, so all my class work was at a stand still. While at home atleast.

[Firstkn1ghT]

The way it works is that UPS usually doesn't take the blame for it. They usually blame the sender. You got a lawyer for a 22 inch widescreen? LMAO.

[phosphor112]

It wasn't the senders fault either. The item was in their facility and was "lost" inside there. I ended up getting over $9000. $300 was for the screen $800 was in my grades dropping and gas costs due to the inability to do my reports and programs at home, so I had to drive about an hour semi-weekly to campus to do the work. The rest went to the lawyer.

[360Hater]

seriously

[LorD]

You should not be allowed to write on the internet unless you can tell the difference between THERE and THEIR.

[Bengoshi-San]

I've never had a problem with Newegg, their stuff gets shipped super fast and is in my hands usually within 1-4 days.

As for UPS, some of their employees are known (i have experienced this myself on a number of occassions) for stealing your stuff out of the box.

I ordered a Sidekick for my g/f a few years ago and the box came empty. And the same happened with a replacement, so we just gave up and went to the store to get it instead.

And I also built an entire pc from parts ordered from newegg, and had a problem with my Asus P5K mobo, but later I found out it was something else, anyway.. they replaced the item in a few days and all was well.

I have absolutely ZERO complaints about newegg. I've been buying stuff from them since 1998.

To each his own. And BTW - Personal rants do not belong on large gaming news outlets like N4G.

[Th3 Chr0nic]

that was lame and a waste of the PLANETS TIME!!!!!!!!

[baraka007]

people sure do like to complain

[shawnsl65]

this belongs on consumerist report, not N4G

[JeepGamer]

First of all that was some of the worst writing I have ever witnessed. Was that written by a fourteen year old or what?

Second of all, no matter how careful any company is, no matter how much they try, no matter what they do things like this are going to happen. Newegg is one of the easily companies in the world to deal with if you have to return something due to product damage.

What this article comes off as is a whining little kid rather than a mature consumer.

[JokerSGS]

Thank God Newegg is located right near me so UPS doesn't get a lot of time to even recklessly damage my stuff.

[cjflora]

I stopped reading this article when the author spelled "there" instead of spelling it as "their". To me your opinion is null if you can't spell.

[NDoerrFans]

I often wonder how people with such poor grammatical skills can write up an article like this and feel proud of themselves. Just reading the summary here on N4G gave me a headache. I'm not really a stickler for grammar, but at least try to learn the difference between their, there, and they're; I'll refrain from the misspelled or other wrongly used words (probably due to the misspellings).

Sorry for the rant. I just get annoyed seeing this amateur stuff day after day.