Nintendo support has received no complaints about Scarlet and Violet; no patch is planned

Service technicians have not received any complaints, according to multiple users who have contacted Nintendo’s customer support lines since the new Pokémon games launched.

[antikbaka]

AHAHAHAHAHAHHAaaa

[Stanjara]

Good! Lmao! Everything is fine!
Nothing to see here folks.

[BrainSyphoned]

Phil: Nintendo doesn't need to worry about broken games like we do

[lellkay]

Big yikes.

[Ristul]

It would be nice if Nintendo would comment on the situation, or The Pokemon Company, or Gamefreak but I guess they will all bury their heads in the sand.

[staticall]

They're probably burying their heads in fat stacks of cash as we speak. Considering 10 million copies of this..thing were sold in just first 3 days. Everything is perfectly fine in their eyes, i imagine.

[antikbaka]

not in sand. IN MUH-NEY!

[Concertoine]

Amazing how the production value of the single biggest moneymaking IP in all of entertainment (look it up) is so low. Probably why they make so much money lol. Think of what goes into comparable high profit IP’s like Star Wars, Marvel, etc. vs Pokemon.

[Shinox]

Nintendo fans are on whole another level of stupid

[senorfartcushion]

There’s nothing wrong with being a fan of something and the line between fan and fanboy ends with comments like yours, unfortunately.

Video game fanboys, in general, are stupid.

[ManMarmalade]

But mostly the nintendo ones who bow down to mediocrity.

[Wintersun616]

@ManMarmalade, thank you for reminding me of a comment I made a while ago, when they revealed Switch OLED. Here's how it goes: "Sheep cult praising mediocrity for a premium price." That's a perfect slogan for Nintendo if you ask me.

[Fonsecap]

Your comment would be awesome if you wrote: Nintendo is on whole another level of stupid, fans have nothing to do with it.

[Yui_Suzumiya]

Nothing but Nintendo haters around here unfortunately, lol

[sinspirit]

A bit harsh, but I certainly agree that defending something because "it's not supposed top tier graphics" or "it's not meant to be cinematic" or whatever because it's "fun" is ridiculous. Even if I did have fun with a game, that is zero excuse. They make insane amounts of money.

They are holding back because people keep giving them money. There is no other franchise that they come up to and approve this lack of quality. Imagine how much better these games would be with actually decent writing, real graphics artists and animators. They simply don't care and take advantage of customers. As soon as they do care enough to point it out, they will then pretend they're listening and good guys for it. I just want good performance and not look like I'm still playing GameCube/PS2 games, which I literally have played just before playing this and this is honestly only better in resolution and the rest is hardly improved.

I guess the TL;DR is that AAA franchises shouldn't take advantage of the strangehold they have on the market to give results below an Indie devs standards.

[sinspirit]

@Majorra

You can cry while pleading positivity. This is what's going on when people ignore factually good criticisms over bugs, glitches, performance issues, and lack of overall effort because they know they have an addictive formula. Fun, fun, fun, fun. Didn't say I don't have fun with it. But, issues are fun-killers. They make you put the game down or distract from the engagement/immersion you have. Look at Skyrim. Seriously fun game. But, the bugs are notorious. Think I didn't play and enjoy Skyrim? What about Cyberpunk? You think it's negative to point out problems?

Funny.. because you're the only one speaking condescendingly.

[notachance]

lmao a broken ass game is the fastest selling game of all time on Nintendo..

[shinoff2183]

As usual even with this. Nintendo still gets a pass. Nothing will come of this. Maybe a patch at some point but not through the media with bad press

[Vithar]

LOL fucking Nintendo, why do people support that shit

[MadLad]

It's why I just emulate all their stuff anymore, and never buy the hardware going forward.

Until they change their ways, the last console I ever will have bought from them would be the Wii U and even that I bought from a friend.

[Yui_Suzumiya]

Because unlike Soyny, they're not about censorship for Japanese media

[sinspirit]

Stay on topic.

[hard joe]

nintendon't care about you

[GoodGuy09]

Nah, lies and damage control lol. I like where the game is headed but the tech probs are forcing me not buy the game. No patch no buy.

[CrimsonWing69]

I mean did customer support answer the calls? It doesn’t count if they just let it ring and never answered.

[RpgSama]

HAHAHAHAHA.

[badz149]

For Game Freak, the time spent on patches is time wasted on the next game. sorry our fools of fans, we are already too busy making the next game already. seems like you guys can't get enough of our mediocre games!

[H9]

How can a company have this much contrast between the quality of it's games (mostly) and the quality of it's business, seriously someone send Nintendo a 101 in business book so they can stop being this tone deaf

[senorfartcushion]

How do we know the company isn’t just lying? I’ve complained about the quality of the game, to the point where I don’t want an open world Pokémon game at all. It’s pointless at this rate.

[H9]

Well they are lying 100% a lot of people have started posting their emails on different platforms, they are simply too tone deaf, especially with pokemon (even tho it's GF making them, Nintendo runs the business)

[RedDevils]

Why this blind Nintendo fanboy still not open their eyes yet.

[senorfartcushion]

@reddevils

I don’t think you’ve read the comments correctly

[deleted]

Exactly. I have such fondness for the games, having been playing Nintendo games since the NES days.... but I absolutely can't stand the business themselves. I wish the company itself was as lighthearted as their games. Management is run more like the Orphan of Kos.

[H9]

Percisely, I am not exaggerating when I see their games heal my fatigue in games and give me hope that gaming will not be Netflix-tier quality, then at the next corner their management stab me in the back

[Neonridr]

technically it's GameFreak. Not a 1st party Nintendo developer. But Nintendo could definitely put pressure on them to ensure a better level of polish, no doubt.

[H9]

Nintendo can enforce pressure on GF, at least business wise, Nintendo Of America have made insane pressure to remove genders from characters and customization, I don't know why couldn't they pressure for more quality

[MadLad]

Publishers have the ability to enforce milestones and quality control on the developers they're overlooking. Probably doubly so with a second party, being now your product is actually a face for their own platform.

Nintendo, as well as all of the big three, have cancelled these sort of products many times over the years.

Nintendo just doesn't want to say no to Gamefreak because the games always still make a bunch of money.

Nintendo is definitely just as responsible for this release as Gamefreak.

[franwex]

They aren’t being tone deaf. They sold 10 million. They understand that minimal effort rewards them regardless.

[gold_drake]

Damn what lol

[Rutaprkl]

100% bs.

[Neonridr]

here's a better question, do people actually contact these companies if the game is sluggish?

[Spenok]

100% people do. But even if the generic fan doesn't, companies like Digital Foundry, IGN, GameSpot etc (websites who have all had pretty decent coverage of the shitshow that is this game) do. Digital Foundry especially. Hell, companies often contact THEM for technical feedback.

[MadLad]

They should have a system where you both agree on a refund, you send the game back, and the sale still stands, but only after the community agrees the game is up to par.

No fixing, no money back to Nintendo. That way Nintendo can't claim customers are trying to cheat them.

[Spenok]

Lies. Blatant lies.

Yet, once again, this will be ignored and allowed. Nothing will change.

[HansyJ]

Eerily similar to the United States government

[SPEAKxTHExTRUTH]

This game has sold millions of copies already so what does this tell you people once again? That YouTubers and hardcore gamers opinions means nothing next to the casual market. The few people making such a fuss about this game are insignificant apparently. It’s like people complaining about MT’s and battle passes, all that talk means nothing when these games continue to break records…

[Sciurus_vulgaris]

Just like Sword and Shield, Pokémon Scarlet and Violet looks like it was made for hardware decades older. The highest earning game franchise of all time has certainly earned enough to money to fund and produce new titles with high production quality.

[Wintersun616]

I know this is 100% good old 'Tendo flat out ignoring all feedback, but I just can't resist myself. Nintendo sheep cult say BAAAA.

[Sirk7x]

Yeah, this is bullshit, considering that Nintendo has been offering no questions asked refunds for the game, which is basically unprecedented from them.

[PhillyDillyDee]

Love how people take this articles title as fact. Yet the article also says:

“In all likelihood, Nintendo, Game Freak, and The Pokémon Company are well aware of the wave of reactions to its latest core product—and likely were expecting something of the like to happen when the companies decided to ship it in its current state. Whether or not this means a performance patch or any other changes are coming is still up in the air, but don’t expect Nintendo’s official support lines to give you the necessary information to build a case on.”

[Elit3Nick]

It's clear that neither the poster nor any of the other commenters here read the article.

"No real specifics were provided, but the update noted that potential fixes could take “several weeks” to implement and that concerned customers will receive an email once the reported issues are resolved."

[PhillyDillyDee]

Yep

[sickhate]

What a cracking joke…..

[jznrpg]

I need to contact them because Xenoblade 3 crashes too much .

[OneLove]

Now this is nutz

[Wrex369]

Wtf dude

[Good-Smurf]

The whole thing felt like an abusive parent or relationship.
"I fucked you in the ass, and its fine nothing to see here folks, just fans having a (lack of) quality bend over"

[Profchaos]

Then why have they been issuing refunds if everything's fine

[Angyobangyo]

Press X to doubt

[Hofstaderman]

Yikes….denial.

[TheColbertinator]

Nintendo is running away with the money and the fans are too gutless to say anything.