CVG writes: "After-sales support used to mean the occasional bug-fixing patch - and that was if you were lucky. Now, a few developers are responding to the way their fans actually consume games.
We don't just play games once and move on. We live with the games we love, returning to them day after day to experience them all over again. In that way, we want games to be services, not products. We want them to change and grow with us. Thankfully, more and more developers are waking up."