A recent report shows that GameStop is being accused of recording and sharing conversations made through Customer Support without consent.
All customer support calls are recorded. That’s not “wiretapping” lmao
In order to record they have to explicitly state that they're recording though. They also can't share those conversations.
They all do generally. Every customer support I’ve called has stated that it is being recorded. I can understand not sharing someone’s personal information but some anonymous dumbass questions? Who cares? They record them to use them, that’s the purpose. First is cover your ass insurance, second is to optimize. They are using your CS call as “do and don’t” examples. “Here how not to handle a Karen”
They usually do. Usually it goes "this call is being recorded for quality assurance purposes." or something to that effect.
Either way. That is not wiretapping. I was wondering how and why GameStop would access customers phone lines.
@sinspirit - legally, if I recall, wire tapping is simply the act of recording a call w/o consent. Each state has their own laws regarding such. In some states it's one party consent meaning that if you are personally on the call you can legally record it w/o the other persons consent. In other states they require both parties to consent. on topic: As others have stated, most call centers state something along the lines your call may be recorded for quality assurance... Not sure how or where they may be able to share that recording as I'm no lawyer but if they are recording calls w/o mentioning that the call is being recorded, that is illegal in at least some states.
Just noticed that's it's not about phone calls or QA. "secretly wiretaps the chat feature on its website and then shares the transcripts with a third party that harvests the data for marketing purposes." They're basically selling your information.
Wiretapping is quite extreme considering there's no wiretapping involved. They just sell a record of the chat feature.
The wiretapping law isn't only about literal wiretapping.
Except that's also not what wiretapping is.
It's cute people think GS is the one doing this. The phone we use every day is listening to us and accordingly share relevant information. They no longer need to wiretap anyone since we are sharing our lives through our phones/social media Don't believe me just randomly say something while your phone isn't being used few times and you will start to get ads related to whatever you were talking about
The last thing you mention is more a psychological trick your brain does to you so you think you see ads you talk about. It's been tested and never proven.
It has been proven. It’s also been discussed openly in the Supreme Court. It was acknowledged as fact for some time until recently the last year or two when there’s suddenly been a big push to claim that it was never true and none of the above mentioned things happened. It’s very simple to test by yourself and it works. In fact I’ve proven it to friends and family several times in the last 2 months alone.
Don't worry, Avon will send in Brother Mouzone to straighten out GameStop.
Had to google that one Lmao. Never seen the wire, I heard it was one of the better crime dramas though and I’ve been meaning to watch it.
a website that wants me to disable my adblocker? kiss my ass lol
refresh that page and it wont popup that message again atleast on firefox :P
I use brave. Haven't had a single issue yet
They are trying to wire tap you.
I see wall street is mad so they are just throwing shit at the wall to try and take them down.
If you know you know
How did this title get approved on here
Why wouldn't it?
It’s misleading clickbait. There is no “wire tapping.” I’m not referring to the article itself, just the title
Wire tapping means conversations in person. As they wear a wire. This thing is twisted dumb.
That’s wearing a wire . Wiretapping is used by law enforcement to tap into your phone calls and record them and you don’t know it. Not sure what this what GameStop is doing depends on how they collect the info .
That's not what that means at all.
Yeah. No ... You're not exactly on point with what you are talking about.
N4G reader "my cell phone doesn't have a wire duh"
"secretly wiretaps the chat feature on its website and then shares the transcripts with a third party that harvests the data for marketing purposes." LMAO that's not wiretap