Phil Spencer Comments on How They Handle Xbox Live Toxicity & Data Collection

Microsoft Xbox boss Phil Spencer talks about how they handle Xbox Live toxicity, data collection,and confirms AI plays a big part in it.

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moriarty1889132d ago


Magog132d ago

"So we have a couple of things. In the background, we can monitor the sentiment of a conversation. And the A.I. does a good job of kind of highlighting when a conversation is getting to a destructive point. We have automated tools that will actually flag a message thread. And we will give the people in the thread a note that says, hey, this is getting to a point where we see it’s becoming destructive. So either calm it down or we’re going to shut down the conference"

So a PM isn't a private message so much as a policed message. I see...

DarXyde132d ago (Edited 132d ago )

Indeed. But this is par for the course in the digital age, and I'm sure every company with a messaging system does this.

That said, I honestly don't believe for a moment this is all they do with data. Microsoft is notorious for their bad use of technology. I don't believe it's that benevolent at all. Sony and Nintendo are most certainly guilty too, but as a US citizen, it hits differently when a Japanese company handles your data. Eh.

annoyedgamer132d ago


Sony has an HQ in the US which means they must comply with US government data collection laws. Your messages are being logged at the agencies.

DarXyde131d ago (Edited 131d ago )


Two issues with that (and you're about to learn how bizarre I am):

1. I take data privacy extremely seriously. I tend to do everything through Swiss applications and accounts (Threema, Protonmail, etc.) due to their strict and comprehensive data protection laws. I don't even have social media anymore (well, I do, but none of it has been updated in literal ages). Nothing is done without VPN either (consoles withstanding because I can't connect otherwise), even on my phone which has a Killswitch anytime my connection cannot be secured. Why do I mention this? To give some context. I'm paranoid to a fault with data privacy. I'm not doing anything nefarious, but I don't like the idea of anyone having that kind of insight into my life. So what have I done with these companies? Every 90 days (that falls on a Monday), I ritualistically contact Sony and Nintendo of America to request information pertaining to partners who my data has been sold to. Surprisingly, it's extremely minimal, and no government agencies. It takes a little while, but they send secure emails with your data. Turnaround time is typically a week or so. But here's the kicker: none of that really matters because....

2. I haven't sent any messages on my gaming devices or via platform messaging apps in years. All of their Intel on me is dated. No credit cards attached, no address updates, no login from my current phone. I decided ages ago that I'd be on a "phantom grid" as best as possible. Sadly, smartphones complicate things, but that's another story.

BrainSyphoned132d ago

Step 1:Kinect your user base with a nanny cam

Magog132d ago

"This idea that certain networks out there just assume that everybody on their network is over the age of 13 I think is not a responsible way to run a network. I’m not saying we figured it all out, but I love that we’re public about what we stand for and what our goals."

Who is he taking a dig at with this comment? 🤣

Name Last Name131d ago

Probably Facebook where you “need to be” 13 for an account,

CrimsonWing69132d ago

Here’s what maybe should happen, just create spaces. You can implement this policing in a space where it’s for people who don’t want toxicity, but then you can have the Wild West space where anything goes and no monitoring. Let’s see how many people pick one over the other.

annoyedgamer132d ago

That used to be called private lobbies and PMs. This isn't about safety it's about control and authoritarianism.

annoyedgamer132d ago (Edited 132d ago )

I guarantee you Sony is either doing this or will start it soon. Get of Consoles and move to PC.

I sold that POS Xbox One for a good reason.

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