Phil Spencer Comments on How They Handle Xbox Live Toxicity & Data Collection

Microsoft Xbox boss Phil Spencer talks about how they handle Xbox Live toxicity, data collection,and confirms AI plays a big part in it.

moriarty1889692d ago


Magog692d ago

"So we have a couple of things. In the background, we can monitor the sentiment of a conversation. And the A.I. does a good job of kind of highlighting when a conversation is getting to a destructive point. We have automated tools that will actually flag a message thread. And we will give the people in the thread a note that says, hey, this is getting to a point where we see it’s becoming destructive. So either calm it down or we’re going to shut down the conference"

So a PM isn't a private message so much as a policed message. I see...

DarXyde692d ago (Edited 692d ago )

Indeed. But this is par for the course in the digital age, and I'm sure every company with a messaging system does this.

That said, I honestly don't believe for a moment this is all they do with data. Microsoft is notorious for their bad use of technology. I don't believe it's that benevolent at all. Sony and Nintendo are most certainly guilty too, but as a US citizen, it hits differently when a Japanese company handles your data. Eh.

annoyedgamer692d ago


Sony has an HQ in the US which means they must comply with US government data collection laws. Your messages are being logged at the agencies.

DarXyde691d ago (Edited 691d ago )


Two issues with that (and you're about to learn how bizarre I am):

1. I take data privacy extremely seriously. I tend to do everything through Swiss applications and accounts (Threema, Protonmail, etc.) due to their strict and comprehensive data protection laws. I don't even have social media anymore (well, I do, but none of it has been updated in literal ages). Nothing is done without VPN either (consoles withstanding because I can't connect otherwise), even on my phone which has a Killswitch anytime my connection cannot be secured. Why do I mention this? To give some context. I'm paranoid to a fault with data privacy. I'm not doing anything nefarious, but I don't like the idea of anyone having that kind of insight into my life. So what have I done with these companies? Every 90 days (that falls on a Monday), I ritualistically contact Sony and Nintendo of America to request information pertaining to partners who my data has been sold to. Surprisingly, it's extremely minimal, and no government agencies. It takes a little while, but they send secure emails with your data. Turnaround time is typically a week or so. But here's the kicker: none of that really matters because....

2. I haven't sent any messages on my gaming devices or via platform messaging apps in years. All of their Intel on me is dated. No credit cards attached, no address updates, no login from my current phone. I decided ages ago that I'd be on a "phantom grid" as best as possible. Sadly, smartphones complicate things, but that's another story.

BrainSyphoned692d ago

Step 1:Kinect your user base with a nanny cam

Magog692d ago

"This idea that certain networks out there just assume that everybody on their network is over the age of 13 I think is not a responsible way to run a network. I’m not saying we figured it all out, but I love that we’re public about what we stand for and what our goals."

Who is he taking a dig at with this comment? 🤣

Name Last Name692d ago

Probably Facebook where you “need to be” 13 for an account,

CrimsonWing69692d ago

Here’s what maybe should happen, just create spaces. You can implement this policing in a space where it’s for people who don’t want toxicity, but then you can have the Wild West space where anything goes and no monitoring. Let’s see how many people pick one over the other.

annoyedgamer692d ago

That used to be called private lobbies and PMs. This isn't about safety it's about control and authoritarianism.

annoyedgamer692d ago (Edited 692d ago )

I guarantee you Sony is either doing this or will start it soon. Get of Consoles and move to PC.

I sold that POS Xbox One for a good reason.

Show all comments (14)

Phil Spencer: Game Pass is Profitable, Spends Over $1 Billion to Add 3rd-Party Content to Game Pass

"We have a service that is financially viable, meaning it makes money, in Game Pass," said Spencer.


N4G is garbage. Your account data is not secure here.

Visit www.ResetEra.com instead!

If you use your N4G password on other accounts, you should change them immediately!

Read Full Story >>
gold_drake1d 5h ago

without actual numbers ,its easy to say anything really.

if they spend over a billion dollars for content, how profitable is it really.

Obscure_Observer20h ago

"without actual numbers ,its easy to say anything really."

We´re talking about the same company that almost 10 years ago wanted the Xbox brand dead and gone with all of Bill Gates´s blessings!

If Gamepass wasn´t profitable by now, MS would have it shut down already! Think!

Kornholic9h ago(Edited 9h ago)

Have you THOUGHT about how much money MS uses to acquire and keep all the games on Gamepass? Then think about the relatively low number of Game Pass subscribers and the amount of money they bring in every month.

There is no chance that Game Pass is actually profitable. It is a market disruption tool which a giant megacorporation like MS can afford to use in perpetuity if needed.

Mr_cheese8h ago(Edited 8h ago)

I'm just going to say it. Unless they're fudging the numbers, gamepass isn't profitable.

There is 0 chance that xbox as a whole is profitable with the money they've been chucking at publishers and developers.

It's the long game for them

Plague-Doctor278h ago(Edited 8h ago)


MS can't lie about stuff like this. If they say GamePass is profitable then it is. The only real overhead is licensing fees and marketing. All the infrastructure is basically accounted for as part of being a digital storefront so they can probably put all those costs in a different bucket. Even if it is profitable by $1 they arent lying

Obscure_Observer8h ago


"There is no chance that Game Pass is actually profitable."

Seriously dude, how old are you? In what world are you living???

Phil Spencer is the CEO of Gaming in one of the most valuable and important companies in the freaking world!

There´s no f* way he would go out and lie about a MS product or service been profitable without incurring in SERIOUS financial crimes, genius! You have absolutely NO idea of the repercussions and consequences of such acts! Period!

Just because *you* don´t want something to real, makes it unreal.

Get a grip in reality fcs! Smdh.

andy858h ago(Edited 8h ago)

Would they have shut it down? They can't shut it down. Because what else do they have to rely on? Not console sales, not game sales, just daddy Windows.They've spent 70 billion. That was to try and make Gamepass the king. If you're spending over 1 billion a year (also that's very ambiguous, it could be close to 2 with that wording). Then I fail to see how the amount of subs makes it profitable And that's without advertising and running costs. They are playing the long game in the hope that enough people actually do move to gamepass to make it sustainable in the long term.

andy858h ago

"There is no way Phil would go out and lie". Because he's never done that before has he 🤨 there's a thing called creative accounting

crazyCoconuts8h ago

As revealed in the emails, Xbox is MS' last bastion in the consumer space- they really want to hold on to it.
I didn't think Phil is lying.
1. All the Gold revenue is now counted as GamePass revenue
2. They aren't getting the big 3rd party new games like they used to. I think they've cooled their jets on third party spending
3. Most importantly, it's unlikely they are measuring the lost opportunity cost of first party game sales as an expense to GamePass. Ultimately it just looks like the game companies make less money. So it may LOOK profitable on the books, but overall could be costing them.

Kornholic8h ago(Edited 8h ago)

How old are YOU? Big companies use accounting tricks and gimmicks all the time to make things look better than they are. Ever heard of window dressing?

Even if Game Pass was making a profit on the record, in real world it is really easy to see that Game Pass can not be profitable the way it currently is.

In addition to that, Phil Spencer is a known liar, usually the opposite of what he says is true.

Sonic18818h ago

There is no way Phil would go out and lie". Because he's never done that before has he 🤨 there's a thing called creative accounting"

It reminds me how Don Mattrick use to lie all the time and he believed in his lies😂

itsmebryan3h ago

What is the low number of Gamepass subscribers ? What numbers are you using?

ocelot072h ago


"@obscure which you can buy for £3 a month."

That 3 Billion annual figures doesn´t even account for those Xbox Live Gold subscribers now turned into Gamepass Core subscribers, dude.

You can´t spin this around, no matter how hard you try it"

Noting to do with converting to gamepass core or anything like that. You only have to go to cdkeys and you can buy a 1 month month gamepass for £4.49.

No new account needed. Just can't stack them. Just redeem when old one expires.


That is a absolute fact! You can get gamepass ultimate for 1 month for less than £5. Have been able to do this for a long time. It went up to £7 when Starfield released and then dropped right back down a week later.

I know you will try to spin this and make excuses.

Obscure_Observer2h ago


"I know you will try to spin this and make excuses."

I don´t have to. Gamepas is profitable as Phil said himself.

Also, that 3 Billion dollars annual figures accounts for 2021. according to Brazil's Administrative Council for Economic Defense´s documents. Which only means that Gamepass is making even more money now and will make much more in 2024 when all ABK games will be available for Gamepass subscribers.

But hey, good luck to you on your insane crusade trying to prove them wrong with your cdkeys crappy argument.

Michiel198915m ago

Mr_cheese except we really don't know what they're paying for their games, just as we don't know how much ps+ pays for them either. It' kind of funny though, the ps enjoyers here cling to things phil said 13 years ago but as soon as a quote of him doesn't fit their narrative he's a liar etc etc.

You're right that gamepass is mostly focussed on future gains, but they can't just publicly lie about this. Especially after the whole approval process of them buying abk, people probably gained some insight into their income and expenses of gamepass, I can't see such a big company who's under the loop of the government lie about this. We might not like the shit they're pulling, but it's a death sentence to publicly lie about it.