Torrence Davis of The Bitbag writes, "A few weeks ago I received an email from Robert, a frustrated Xbox 360 owner. He was frustrated because he had paid $59.90 for an extended warranty but Microsoft would not honor it to fix his Xbox 360. He didn't have a RROD, he had some video issues. The warranty department seemed idiotic as you will read in his letter that he sent to me and other gaming websites. I've contacted Microsoft myself to no avail. The Bitbag is too small for them to be of concern. So now, as I promised, I'm bringing this issue out in the public in the hopes that someone at Microsoft will help Robert."