The fairy tale marriage between the movie rental darling Netflix and Roku, the hardware maker that enables the streaming of its videos, has suffered an unfortunate setback.
According to a customer forum on the Roku website, the box has suddenly suffered from a significant loss of quality for its video streams, for the last three weeks. The streaming decline is so prevalent that Roku engineers had to acknowledge the problem yesterday, but declared the loss of quality as 'inexplicable' and most likely the fault of Netflix.
Recent changes to the content distribution network (CDN) used by Netflix may have contributed to the problem, according to a company spokesman following the situation.
But if that's the case, the problem should be affecting many of their other new boxes, such as the Xbox 360 and the LG BD300 Blu-ray player. So far, customers of those services have filed almost zero complaints.