How to get a PSVR adapter for PS5

If you want to use your PSVR on PS5, you'll need a separate camera adapter. Sony has put up a page where you can request the adapter, which the company will be giving for free.

[CR7JUVE1897]

And........................... ........I get an error. I try to call, and they say that they cannot take calls at this time, and to call again later.

Awesome

[-Ghost]

Should work now. I just tried and I completed the form.

[CR7JUVE1897]

It is still not working

[PitbullMonster]

Are you from the US?

[CR7JUVE1897]

Yes

[Bennibop]

There are 2 diffrent links one for Europe and another US & Canada

[HICK]

It finally worked for me. I tried it in Incognito mode on Chrome. Not sure if that made any difference. I also used the link that @leemo19 provided below, but that was the same link I had tried multiple times. Seems to just be random.

https://global.support.play...

[BLAKHOODe]

I got an error several times, but then it finally went through. Keep trying.

[CR7JUVE1897]

I got in about 2 hours ago

[Neonridr]

just keep trying, it'll go through eventually.

[jznrpg]

Clear your cache and cookies . Apparently if your using Apple products it’s more likely to get an error . It took me a few tries but it worked after clearing cache and cookies and using my PC

[skidmarc]

Keep trying. I was able to get through to the form and submit it. Just keep removing and adding in your serial number. It eventually worked for me.

[darthv72]

This is rather nice of Sony to offer for free. I recall when the One S came out, MS offered a free adapter for those who had a kinect. It makes transitioning your games and accessories much easier when they provide that little bit of help.

[NEXUS-6]

Is that the peripheral they stopped supporting? Comparing that to the PSVR adaptor is a massive stretch.

[darthv72]

Im not comparing the devices, I am comparing the gesture. Both could simply have charged for the ability to use their respected cameras on newer systems... but they did not. That is a pro consumer move on their part.

[ArthriticPowers]

@NEXUS-6 Correct its the unsupported peripheral from Microsoft, which shows its an even better gesture from because kinect was a flop and that freebie was never going to directly translate into future $$$ for them. Just chill mate, obviously you missed what the comparison was because you've got your console wars hat pulled over your eyes.

[NEXUS-6]

Arthritic - so in all honesty what was the point of it? If its no longer supported, no longer part of their plan - whats the point? People that already have an xbox one already have the paper weight.

Who's buying a kinect off the shelf?

Who's buying an xbox one s and hooking a kinext 2.0 up to it?

[Neonridr]

providing an adapter for free is definitely comparison worthy. Relax there bud.

[traumadisaster]

Do you understand we are consumers on the same team vs companies? You running down MS and being a Sony fan boy is sad. I think you missed the point mixing in the hardware, so if you can handle it, call it widget A and widget B. The fact they were given free parts is better than not receiving free parts. The fact that one widget has a story means nothing to the equation. I buy ps5 and xbox and 4kpc and switch and oculus btw.

[NEXUS-6]

PSVR is going to be supported on PS5 providing an adapter is the right thing to do.

ms providing and adapter for a peripheral that is no longer supported by them is a shallow gesture.

Just makes the inclusion of Kinect - remember Larry Hryb saying xbox one couldn't run without kinect - all the more embarrassing.

Also remember it was there to gather data to be sold to 3rd parties.

ms is not consumer friendly.

[Nodoze]

No it isn't, it is should be mandated to support peripherals. Frankly I am surprised with the way they are running things of late they are not trying to charge us. Jim Ryan is AWFUL.

[NEXUS-6]

Sony could've charges - yes - because they're still supporting PSVR. By the time xbox one s came out - ms had dropped support and forced ownership of kinect.

That's why they can't be compared.

[darthv72]

They hadn't dropped it yet but regardless... it was still a nice gesture. That is what im saying. Look, if you dont like Xbox that is fine but a pro consumer move is still a good thing no matter who does it.

[NEXUS-6]

Having it baked in and forcing Kinect on xbox one owners.

Not consumer friendly.

Taking it away from xbox one s and pushing an adapter (albeit free), leading some to think support was still there.

Not consumer friendly.

Then they drop support altogether.

Not consumer friendly.

You can label me however you want.

But what I find funny and ridiculous at the same time is this notion that ms is 'consumer friendly'.

[darthv72]

Nexus, they removed the mandated kinect after much deserved backlash. they could have stuck to their guns but they reversed their decision. That is pro consumer move and it garnered some sales as a result. Their changing the design of the XBO was much needed but as a result they removed the kinect port and offered those with a kinect a free adapter. They could have charged for it (like they did the hard drive transfer cable on the 360) but they did not. That is a pro consumer move as well.

And for the record, i did not label you anything. i said "if you dont like xbox..." that is a statement, not a label. And also for the record MS has been much more consumer friendly as of late so you can hold a grudge against them for being them but most everyone else sees their goodwill and welcomes the changes being made. (Again, a statement, not labeling you)

[CrimsonWing69]

didn't they stop supporting the Kinect by the time the S came out?

[darthv72]

yes and no. There werent any more titles being made but it is still supported by the newer systems (with the aforementioned adapter). no word on if that same adapter can come forward to the Series S/X but it would be interesting if it did. Rumors of xbox finally getting VR support (via 3rd party deal with oculus or valve) could bring it back to life as it is certainly capable to do the job.

[ApocalypseShadow]

Darth, you really didn't need to add Microsoft into the conversation about Sony's adapter. That was the first mistake.

I think other gamer's problem is that they aren't readily able to support your position of being friendly when you spent the whole generation dogging PlayStation but supporting Microsoft's ridiculous moves as consumer friendly. Then supported Microsoft's 180 moves as consumer friendly when it was more saving their own skin.

Maybe they feel Microsoft doesn't need to be placed in the same conversation about Sony's SSD or Sony's 3D sound or Sony's controller and somehow triggers on Xbox being the same thing. Now you want to interject Microsoft into Sony's free adapter.

Maybe that's why they are disagreeing.

[darthv72]

Oh i figured they disagree because i mentioned MS but I did so because of the similar gesture. Generally the more examples you show the better the point comes across. Regardless of how people feel about a platform, a good gesture is exactly that.

[ApocalypseShadow]

The good gesture would have been Microsoft using that trillion dollars of worth and proving to gamers that Kinect was the bees knees for gaming after unbundling it from Xbox One. If it couldn't be standard, show why it's an awesome peripheral. Which it is as a motion tracker.

They didn't. Just like they didn't make enough core games with that trillion dollar worth. While Sony did the opposite for a very expensive peripheral.

Gamers called PSVR a gimmick. Sony, and with the help of third parties, proved 1st gen VR is viable to continue on console. There are so many core games made besides casual. Which is why this free adapter is being supported for PS5 use.

But you know the story already. Friendly gestures are cool. But abandoning the hardware wasn't. Removing the cycles needed to support Kinect in favor of catching PS4 power wasn't. Tossing a free adapter out when they discontinued support in games also wasn't cool. It's not even the same. And, that is not even counting High Fidelity VR into the picture when they had a better camera that tracked full body that would have been perfect for VR.

[darthv72]

"they had a better camera that tracked full body that would have been perfect for VR" that would be a really good reason to bring it back so who knows for sure. Rumors are just rumors regarding a deal with Valve and/or FB for their respected VR headsets. But yes, the kinect would have made a really good full body tracking vr camera.

Sadly they never fully realized the tech (even in the 360 one) as it still is kind of a remarkable piece. Outside of gaming, I've seen some impressive uses for it.

[deleted]

I won't be able to get a PS5 this year, but I'm still going to order my adapter in case supplies run low later on when I can.

[leemo19]

Had a problem with this, but someone on reddit figure out to use the link on the FAQ on the page to order it. Used it no problem what so ever and also solves the US country problem on the shipping page. Link for the US territory.
https://global.support.play...

[CR7JUVE1897]

I'm still not able to get it to go through

[HICK]

me either and I chatted with CS and I had to explain to her what the PSVR adapter was. She kept telling me that PS5 VR isn't announced yet lol what a joke. In the end, she referred to me HTTP://psdirect.com/chat and I have yet to figure out how to get someone to chat with

[Nodoze]

NOT ABLE TO TAKE CALL. What a complete S Show. What is going on with Sony.

[psforward]

Just ordered mine, went smoothly. Hope everyone who needs one can get one.

[CR7JUVE1897]

I finally got in

[ocelot07]

Just requested mine. Just so you know for anyone in UK don't flow the link provided in the article as it's for the us customers. Just Google request free psvr adaptor and one of the top results is the UK link.

[Phantom68]

Which one is the UK link? I googled it and every link is the same as the one here

[ocelot07]

https://camera-adaptor.supp...

[kryteris]

It was purchased on ebay, don't think it was stolen. :/

"Q: Why was my serial number not accepted on the webform?

A: Make sure you have provided the serial number from your PS VR processor unit, which begins with the letter C, M or P. If you are still unable to use your serial number, please contact PlayStation support for additional troubleshooting."

[Atomicjuicer]

My region has a link but it 404s so I guess it will work tomorrow as its night time here.

[Latex74]

Just did mine in the uk worked fine .but I did not use the link in article. Just Googled it

[kryteris]

The global.support link fails and states to call which then tells you sorry phone line too busy. This link I found on their site but returns a 404 error. https://www.playstation.com...

[DEEBO]

It went through.
Good looking out..

[Phantom68]

Which one is the link for Europe? I can only see one and it does not work for me

[Garethvk]

It was a cluster. Site would not take it and made me call in. First person I got said oh you have to talk to the VR side so more hold times until they arrived. Then they said oh you have to talk to the PS5 side. That was ages. They came on and said oh did you log into the page and try it? So after all that running around they finally said ok, we will order it.

[Phantom68]

People should share helpful links once they have solved the issue.
THIS IS the article that gives you both the US and European link
https://www.pushsquare.com/...

To be clear
For US
https://global.support.play...
For EU
https://camera-adaptor.supp...

If someone had done this at the beginning it would have made life easier

[Neonridr]

the site was probably under extreme load earlier, so for those of you who couldn't fill it out because of errors, try again. Took me a little while before I could get mine to finally process.

[Neonridr]

The biggest news about this, is that the "HD Camera" Sony is selling for the PS5 is sort of useless, especially when it comes to PSVR. Seeing as you now need the PS4 camera, better off cancelling any orders you might have for this other camera since we don't even know what it is truly used for. You can always buy it later down the road if it turns out it's needed for something else.

[-Ghost]

The main feature of the new camera is editing/removing the background when you stream (green screen)

[Neonridr]

I see, so ultimately not necessarily worth buying right away unless you need features like that.

thanks for sharing.

[Bigman4k]

Salute to wario64 for posting links for the psvr adapters thats how i finally got through using one of his links

[potatoseal]

Haven't been able to get mine yet. But I will try again in a few days. It says there is an error when I input the serial number. Mine starts with a P.... :P