James Martin of GameGrin reviews The Complex, writing: "Wales Interactive is back again, with prior outings Late Shift, The Bunker and The Shapeshifting Detective behind them – all also full motion video (FMV) interactive movies. The Complex is the latest in a genre it is hoping to be able to take into the mainstream, written by Lynn Renee Maxcy of The Handmaid’s Tale."
XBA says: The Complex showcases character growth, great acting and multiple endings.
COG writes: The developers of The Late Shift, Wales Interactive, are back again with an all new interactive film, The Complex. Are you willing to make the tough decisions to save your city? This game certainly sets out to test that very theory.
KeenGamer: "The Complex has numerous endings. Our guide will show you how each ending can be achieved. A single choice can change the outcome of the entire story, leaving you wondering how things could have gone differently. Don't wonder anymore."