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Pure Opinion: Sony's Poor Payment Handling is Sending My Cash Elsewhere

Pure PlayStation: Sony has a problem. The company wants my money, but it doesn’t want to make it easy for me to make payment. This is not good. Not good at all.

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Sonyslave330d ago

I feel his pain I got a Japanese account wish I could use my credit card to buy thing off the jp store.

Doge30d ago

Same. My main account is UK based and I live in the Middle East. PSN being the only platform that I still gotta buy gift cards for is a pain in the ass.

Mr_Writer8530d ago

@sonyslave

Why doesn't PayPal work?

Tapani30d ago (Edited 30d ago )

Well, get a Japanese credit card then? We use ours when we buy from PSN Japan. Or you can buy gift cards with a really cheap conversion rate if you know where to look. This is the site I've been using mostly: https://www.seagm.com/plays...

Or have a friend in Japan buy these for you. My friend sometimes goes to Kombini and just buys worth a few thousand man yen for me when I'm in Europe and don't want to touch the CC and exchange rates are bad on the sites (they usually are pretty good.)

Btw, you can also order Japanese physical games from Amazon Japan, and it accepts all credit cards, plus is in English.

Azurite29d ago

"worth a few thousand man yen"
Say what now?

Thousand man yen = 10 000 000 yen = more than $90 000

Tapani29d ago (Edited 29d ago )

@Azurite

You are right, sorry! I could not edit the comment later anymore. I meant few thousand yen. Or few man yen. Choose thousands or tens of thousands (yen.)

isarai30d ago

The $5 minimum is dumb, but other than that it's really no different than any other online marketplace.

OneEyedSteve30d ago

Don't know about elsewhere but the £5 minimum spend hasn't been a thing for ages now.

jznrpg29d ago

I have been able to spend under 5$ for a long time now

execution1729d ago

The least amount I've paid with a credit card is 50 cents

isarai29d ago

How long ago was that? I don't buy digitally often, last time I bought something digital below $5 since... I don't even remember TBH.

Anywho that's cool that they got rid of that, don't know how I missed that hit of news.

milohighclub30d ago (Edited 30d ago )

Cant you just change store location? From the main page of the store... also buy your psn cards from legit businesses and your codes will work. Not rocket science.

porkChop30d ago

You can't just simply change the store location on your account. If your account is American you have to use the American store. This is why people make secondary accounts to access the Japanese store.

No other platform is this restricted though. If you have an American account, and move to Canada or Europe, you shouldn't be required to buy American PSN cards online or make a new account. You should be able to use your local bank/credit cards or your PayPal. PC, Xbox, and Nintendo don't have this issue.

milohighclub30d ago

How come it let's you change store front? What's the purpose of that? Well just start a new account or go somewhere else?

awdevoftw30d ago

Nintendo is the same way. You need a Japanese account and pay with something that works in Japan. It's easier to play the games on switch, but purchasing is the same. Dont know about xbox, but I'm sure that's what they do.

Apocalypse Shadow30d ago (Edited 30d ago )

From the article:

**That’s not Sony’s fault**

**And yes, I’m aware I could just make a German PSN and buy the games in my local currency and then play them on my main account**

**Some will say I’m being pedantic and that I should just suck it up and make another account**

**I think I’ve got the right to be a little demanding.**

Translation: entitlement.

Would it be nice to buy any game and play any game from any market worldwide on any PlayStation? Sure. But stop being overly dramatic. There's a reason why there's different game stores for different customers. But no one cares about your first world problems and trash of an article.

People always expecting everything and not the context of why things are the way they are. And he already said it wasn't Sony's fault but wants to complain.

chrish199030d ago (Edited 30d ago )

Quality comment, clearly taking the words out of context. For those who can't be arsed clicking, here's the full argument:

"The problem is that I have a UK account but I live in Germany. This means I can't use my German bank cards, my German credit cards, or even my PayPal account to make purchases. In the beginning this wasn't so bad as I'd simply buy a PSN gift card and do my spending that way. Not anymore, though. I've had enough of having to spend £10 just to buy a £4.99 game. I'm sick of going through third-party sites that sell these codes because sometimes they just don't work and there's little chance of a refund. I always pay via PayPal, but since the start of this year I've had six codes not work for me, and I've received zero refunds, resulting in a total loss of £150 (I tend to buy my codes in £10 or £25 denominations). That's not Sony's fault, sure, but they're not getting completely off the hook. If their systems weren't so backwards, I wouldn't need to do this! And yes, I'm aware I could just make a German PSN and buy the games in my local currency and then play them on my main account. I'm aware that option exists, but I'm not doing it. I don't have to do it on the Xbox or the Nintendo. On those stores my identity is universal. I can go anywhere and buy anything without having to remember to set up two-step authentication for multiple accounts.

Some will say I'm being pedantic and that I should just suck it up and make another account. Maybe that works for you, but as a customer, I think I've got the right to be a little demanding. I mean, all I want to do is spend my money. Should it be that complicated?"

The point is that on Microsoft and Nintendo machines, and even on PC, I can go anywhere in the world and not face the same problems as I do with PlayStation's store.

Silly gameAr30d ago (Edited 30d ago )

Sony is sooooo anti-consumer. You have the right to be entitled, and whine about something so small. There are actually things out there that matter that you can moan about, like censorship or cross-play for example. That's something else that MS and Nintendo do better also apparently. Just giving you ideas for some future articles that no one seems to talk about on N4G,ever.

Give me a break.

milohighclub30d ago (Edited 30d ago )

Dude I made the click and read in context but still thought t
You was a whiney entitled pos.
Make another account, buy a psn card, stop been cheap and using dodgy 3rd party sites on psn cards...solution to all your issues.

"I always pay via PayPal, but since the start of this year I've had six codes not work for me, and I've received zero refunds, resulting in a total loss of £150 (I tend to buy my codes in £10 or £25 denominations). That's not Sony's fault, sure, but they're not getting completely off the hook."

So you have a working solution (paypal) but choose to buy from shit vendors and have been ripped off 6 times this year. And this is sonys fault?
They have provided you with a means of payment (even though your whole argument is that they havent) and it's their fault you got ripped off because YOU chose to try undercut sony and buy from a dodgy site. You then went back for a further five of these codes, this year, and this is all sonys fault.

Why should sony invest millions Into psn to make these changes when you refuse to give them your money by going to unlicensed 3rd party sites to under cut sony?

Guessing you then turned to sony for the refund too?

Whatever your on the wrong side of the click man.

Ur article is pathetic man.

Silly gameAr30d ago (Edited 30d ago )

@milo

I read it too, and he does sound like a whiny brat. I don't care who disagrees, get on your high horses and call it defending Sony just for the sake of defending Sony, I don't care. He sounds like a spoiled child complaining about something that hardly matters.

chrish199030d ago (Edited 30d ago )

"People always expecting everything and not the context of why things are the way they are. And he already said it wasn't Sony's fault but wants to complain."

Speaking of context, you obviously have no idea what the word means. I said it wasn't Sony's fault that I lost money buying PSN cards elsewhere, not that it wasn't their fault their storefront policies are rubbish compared to the competition.

"Would it be nice to buy any game and play any game from any market worldwide on any PlayStation? Sure. But stop being overly dramatic. There's a reason why there's different game stores for different customers. But no one cares about your first world problems and trash of an article."

You still don't see the problem. The problem isn't that I want to buy from any market in the world, just the one I live in with the account I've had for over a decade. I will say that you're right on one thing: my first-world problem is not important, in the grand scheme of things, but on a gaming-centric website? I think it has a place and there will be others like me who will appreciate that somebody is calling out Sony on their poor practices. I can guarantee you one thing: fewer will care for your trash of a comment.

SpineSaw30d ago (Edited 30d ago )

When in Rome be a Roman not a whiny little Brit. Help yourself out and make a German Account or move on to another platform no one cares and no one will miss you.

milohighclub30d ago (Edited 30d ago )

On a gaming centric website it's still pathetic.

You're literally whining about not having additional ways to pay because YOU'VE decided you dont want to pay with the 2 simple and secure ways already provided to you.

Apocalypse Shadow29d ago (Edited 29d ago )

You're whining and complaining. Simple as that. The point I made is that it would be nice to buy any product from any source using the same currency I use without changing it or needing another account made. But Sony Set it up this way for a reason. You just want them to make things easier for you like an entitled brat.

You got ripped off 6 times because you chose a poor way of spending your money. That shows stupidity. After the second ripoff, it shows the level of intelligence when you kept doing it 6 times. There is a way for you to purchase games and it will work. You choose to not do that. You Then, want to write an article that you're not buying PlayStation games anymore. I don't care. Set the PS4 on fire. Throw it in the trash. Like this article.

You get no sympathies from me.

RememberThe35729d ago

You can type as many words as you want. We all understand the issue, "accounts should be transferable across regoins." We get it. You're still whining and still making shit decisions.

rainslacker29d ago

The problem, as I see you perceive it, is that you feel Sony should change their policies because their current set up is an inconvenience for your situation.

While I could see this being an issue that makes it a "sony problem", the problems that arise from international credit card use far outweigh what they'd gain from supporting the small percentage if random anecdotal instances that come up like this.

I know that nowadays a lot of companies will take a loss to please the customer, which has made customers more annoying or entitled than ever...to the point there are actual youtube video channels that explain how to rip off companies, but sony generally isnt one of those conpanies.

Sony isnt obligated or required to cater to your situation. You are free to ask them to, but them not doing so is not a Sony problem. Doesn't matter what the competition does. If the competition is doing something that works for you, and Sony doesn't, then what a smart consumer would do is go to the other companies.

If sony is the only one that has the actual product you want, and you still buy from them despite their problem...then how exactly does Sony have a problem?

What it comes down to is that you are the one with the problem, and you expect sony to fix it. Again, you can ask sony, but I wouldn't expect appreciable results as I'm sure you arent the first person to have this problem.

+ Show (2) more repliesLast reply 29d ago
conanlifts30d ago

To be fair you can do this on Xbox, is one of the few things Xbox does better.

SpineSaw30d ago

This is not about what you can do on Xbox. This has nothing to do with Xbox at all. He has a work around that has work well for her but i guess now the work around is longer good enough for her. But wait there's this in his own words.....
"It's now becoming a rarity for me to buy games from the PlayStation Store."
"Honestly, my PS4 is just being used to play PSVR and to review games as part of my work."
Not even using the thing yet it's so much of a problem she has to make this whole big deal about it. I was right in my comment above, my first comment.

milohighclub30d ago (Edited 30d ago )

Innit he blames sony because he went to online vendors and got ripped off for his purchase through said vendors.

Sounds like he just needs to quit the internet.

rainslacker29d ago

Sites selling fraudulent goods with the Sony name are actually a problem for sony, as they often will be the ones paying for the customer service for such things, not to mention the legal costs in shutting them down.

That is a problem, but its not sonys problem this guy decided not to use the in place methods Sony has for international sales. Sony likely doesn't do international credit cards because of that being a bigger risk for fraud...and we all know how stringent is on even the remote chance something is fraud. There are other reasons that may involve credit processors or just logistics they never cared to implement, and realistically, they are supposed to not sell products from one region in another. Not something they enforce, but technically, that's the usual expectation for any company selling a publishers games. Just because some still do it doesn't mean they should, they just turn a blind eye to it because most in the industry dont really care.

rainslacker29d ago

I kind of feel the same. It's an inconvenience for some people who want to buy from a different locale, but I wouldn't really call it a problem that Sony has, or needs to rectify.

Not using international cards is usually more about preventing fraud, and some people dont understand currency conversion. Plus, not all games are allowed to be sold in different locales, so managing all the details is just easier to restrict it, even if there is a workaround.

Then there are price differences between regions, like say Canadian players.may just easily buy from the us store...this no taxes assessed for either locale. Or, different regions have different publishers. Restricting the payment means that in all the finer legal licensing details, its technically being sold where its allowed to be sold, at a price it's supposed to be sold at, and covers most inconsistencies between regions, because most people dont put forward the extra effort.

For the most part, I doubt sony really cares about region locking anything. They make their money either way. But there is a lot more that has to go on with officially supporting international sales.

+ Show (2) more repliesLast reply 29d ago