Xbox Live and other Microsoft accounts will soon be closed after 2 years of inactivity

Have you ever made an account for something because you just kind of had to, only to immediately forget about it? If you have a Microsoft account that fits that pattern - and that includes Xbox accounts - you might want to give it a poke soon, because starting August 30, 2019, Microsoft will close any accounts which have been inactive for two years.

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darthv729d ago

If you don't use it... you know the rest.

SickSinceSix9d ago

It would've been shorter to just say the saying.

indysurfn9d ago

Anyone catch this? "Please note that it may take up to thirty (30) days for any recent purchases or other account activity to be reflected in your activity status."

When you do the math that means if your planing to keep it open you REALLY only have until July 30th. Because it can take 30 days to reflect in in 30 days after July 30th it will be August 30 (account goes inactive).

So basically your getting a 29 day notice that you could lose your account (if you happened to be on Microsoft's support sight or n4g).

indysurfn9d ago

Also anyone figure out what happens once it gets closed? Does that mean you cant download any games you bought in the future, you can only download games if you still have a current account as far as I know. Does this mean that if 30% of new dads don't play games until the new baby is 2 years old he may lose his content because you can't re download digital games since he will not have an account?
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mikeslemonade8d ago

This good since the person probably died if your inactive for 2 years. Good on Microsoft.

+ Show (1) more replyLast reply 8d ago
Orionsangel9d ago (Edited 9d ago )

I have extra accounts my nieces made on my Xbox consoles that they used from 2006 to 2015. That's when I used to babysitt them. Now one is college. The other two are starting college soon. So I haven't used those accounts in years. I guess they'll be deleted?

DaDrunkenJester9d ago

Or you can just sign into them real quick

9d ago
Orionsangel8d ago

If I can remember the passwords lol

rainslacker9d ago

If it's part of their regular Live account...the non-xbox one, the one going to college will probably be using it unless they make another one. MS gives away a lot of free stuff to college students, and during the first few classes, at least one teacher will have them register their accounts. XBL accounts are just regular live accounts with the Xbox feature enabled to show up when they log in.

Santouryuu8d ago

There is a whole list of exceptions. If you have bought anything for the account or have an active service, it wont get deleted.

gangsta_red5d ago

You mean people have more than one account to play games?

I've never heard of such a thing.

Orionsangel5d ago

It's good to have for local coop.

gangsta_red5d ago

I know I have a few of my own for local Co op, a profile for fighting games only and one at some relatives house I visit.

I thought I was the only one who did this, good to know it's not uncommon.

MasterCornholio5d ago (Edited 5d ago )

For example some people have a Japanese PSN account to gain access to some games exclusive to that region. That's basically the first time that I've heard of people having multiple accounts to play games.

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PhoenixUp9d ago (Edited 9d ago )

I’d say it deserves to get deleted if you’re not using it, but I can just think of a scenario where someone buys a considerable amount of stuff on their account and may not use it for two years just cuz of some reason. It’d suck to come back to years later only to find your account gone. It’d suck even more if this happens to some poor sucker who bought the Xbox One SAD edition

So much for people spouting the wonders of an all digital future.

Profchaos9d ago (Edited 9d ago )

I've got multiple consoles a base Xbox one a PS Pro and I started my account when I was playing 360 primarily but not I typically play on PS or PC. I'm worried my content that I purchased will be removed over time if I only play PS for the next two years

DaDrunkenJester9d ago

Just sign into your xbox account... even on your PC.

darthv729d ago

My buddy gave me his 360 slim before he moved to the other side of the country. He wasn't planning on keeping it let alone his xbl gamertag. He bought games like outrun online arcade and several others that have since been delisted. I have my gt on it and as long as I dont delete his gt, the games are mine to play. They can close out his profile on their end seeing as it's never going to be signed into again but the games he bought and the licenses that are on this machine will still be there.

Imortus_san8d ago

that is correct, because Microsoft validates the game were they were bought and the account, lose the account but the games will be payed because they were bought on that console.

OMGitzThatGuy9d ago

Purchases. If you have used your Microsoft account to purchase, or to redeem or access a purchase of, a current Microsoft product or service, your Microsoft account will remain active and Microsoft will not close your account due to inactivity. Note, this does not apply to gift cards, certifications or subscription-based purchases or services.

Kingthrash3608d ago

I read this too....but the word "current" make me think that unless you bought something recently it may be erased....because normally it would say "any"....

That stood out to me. They need to be more clear and let us know what they mean by if I jumped from 360 to ps4, does that mean I lose all my 360 games I bought digitally? Because those aren't current....and does current mean within the 2 year gap or what?....needs more clarity

PhoenixUp9d ago (Edited 9d ago )

@ Pro

Your best bet would probably be to just remember to login in to your XBL account once every two years to keep all your stuff

@ darth

My friend let me download some stuff from his account on my PS3. I’m afraid to sign into that account because the internet may say I no longer have the license to play the game.

I’d be miffed if Sony adopted this practice on PSN as well. There’s various reasons why someone may not be able to sign into their account, and they shouldn’t be penalized for not doing so


I just noticed the article says

“Likewise, your Microsoft account will never be closed as long as you have an unspent balance or an unpaid credit”

That’s good to hear

King_Noctis9d ago

I might be wrong, but the policy states that if you had purchased something with your account, it will never be closed.

“Purchases. If you have used your Microsoft account to purchase, or to redeem or access a purchase of, a current Microsoft product or service, your Microsoft account will remain active and Microsoft will not close your account due to inactivity. Note, this does not apply to gift cards, certifications or subscription-based purchases or services”

Maybe try reading before jumping to conclusions as usual?

rainslacker9d ago

I'd say this will probably just delete a bunch of unused accounts. Closed accounts can be reopened unless they changed something. I had an email through LIve I hadn't used for years, mostly because I forgot my password after a while, and MS wouldn't ever let me prove who I was, even when I did. Anyhow, eventually I found my password, and was able to log back on. Account was disabled, so nothing happened in it for years, but it was easy enough to reactivate it. I don't know if XBL stuff on LIve accounts works the same way though.

But, I'd imagine this will take care of a lot of the free accounts that people make for whatever reason. However, if one was a 360 gamer and stopped playing XBox this gen, then they may lose whatever they had if they decide to buy one now. Again, making assumptions about what can be re-enabled, or if purchases are lost.

+ Show (3) more repliesLast reply 8d ago
bluebenjamin9d ago (Edited 9d ago )

We better be able to keep our games and download them or there’s no point in investing in digital

OMGitzThatGuy9d ago

If you bought anything with your account then you are exempt from deletion.

ImGumbyDammit9d ago (Edited 9d ago )

People need to read what is actually happening. This is primarily for for dead accounts/accounts that have never been used. .

For example if you have used your account to purchase anything then it won't be deleted (even after 2 years). This is mainly for those people signed their nieces up (see above) or friends but those accounts have not been used in any way in years. Plus, this is more about Microsoft overall not just an Xbox thing. I assume over the many years there are millions of accounts associated with Microsoft services that are no longer being used, if they ever were. I am sure I have a few old accounts created for Outlook (just like I do with Google Gmail) that have never been used besides just creating them

There are a whole bunch of exceptions of what will not be closed even if you have not been actively using the account for the past two years.

From the FAQ:
Purchases. If you have used your Microsoft account to purchase, or to redeem or access a purchase of, a current Microsoft product or service, your Microsoft account will remain active and Microsoft will not close your account due to inactivity.

killswitch808d ago

This for accounts that were created and had no activity ever. If you bought games or earned achievements etc your account will stay active.