Customer service stories (Comcast,Sony,Microsoft)

Mike Antonucci of the San Jose Mercury News describes his recent customer service interactions on his company blog. He contacted Comcast and Sony about a problem with a PS3, and Microsoft for another unspecified issue. With Microsoft, after a lot of time on hold, he got stuck listening to someone with limited English skills perform an unhelpful script. Comcast and Sony yielded better results, clearing up his issue...

big_tim6398d ago (Edited 6398d ago )

Those stories that were posted to this article were crazy. I have dealt with MS twice with no problems. They replaced my 360 twice. Both times I talked to someone who spoke good English and was very helpful. One was a lady and she recognized the music from animal crossing that my wife was playing in the background. We started talking about a GC game while troubleshooting the 360. I thought that was very ironic. So, I have no complaints about their customer service.

BIadestarX6398d ago

Ok, so Sony cannot win the console war by going head to head about games, graphics and online services. So, they are going by bringing news like this one. How many news articles about people predicting that the PS3 will beat the 360 (even if the market is showing otherwise). And now... Sony's customer service is better? Duhh... I'm sure with the number of consoles sony has in the market it should easier to handle that. Also, here is a tip for some of you ignorants; the quality of service you get when you call customer service depends on you. If you are rude when you call any company they will make you wait longer, get frustrated, transfer you to another person and not help you.

DreDawgg066398d ago

This is dumb, he admits that Sony could have been a isolated incident. Why doesn't he say that maybe this bad Microsoft experience could have been isolated also. You don't just try once and publish a story about it. Thats just retarded journalism.

TheXgamerLive6398d ago

Your dry for anything good about sony huh?

PS360PCROCKS6398d ago

comcast is always english, microsoft has always been the same for like the 10 times in my life i have contacted them, and sony never contacted them so this is weird

Show all comments (25)

The 1st edition of Gamescom latam was a huge success (+100K visitors)

"gamescom latam, the Latin American edition of the largest games event in the world, arrived and left impressive numbers: More than 100,000 visitors from more than 70 countries filled the pavilions from Wednesday to Sunday, with tickets Saturday and Sunday sold out. For 2025, gamescom latam returns with double the size, from April 30th to May 4th, at the new location Anhembi Convention Center." - Gamescom


With The Xbox 360 Store Closing Soon, Let’s Look Back At The Console’s Legacy