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Final Fantasy Online's Arcane Cancellation Policy Baffles Lawmakers, Leads To New Law

Alex Edwards played Final Fantasy Online for a few months, then grew tired of the game, which lets you go on monster-battling quests and build up your ranking. His parents Frank and Cinda, who were paying the $13 a month subscription, tried to cancel the account online.

But Final Fantasy didn't offer Cinda a way to do that online, and didn't offer her a contact phone number, either. The Edwards finally found the number via their credit card statement -- but when they called, they spent an hour and 45 minutes on hold before someone answered the phone.

Most folks would grind their teeth into pulp after the experience, vow never to let their kid sign up for another MMO -- Massively Multiplayer Online -- game, and leave it at that. But unfortunately for Square Enix, who makes Final Fantasy, Frank Edwards is an alderman in Springfield, Illinois and a good friend of his local State Rep. Raymond Poe. So this week Illinois has passed a law that requires all game sites to let subscribers cancel online. Here's the relevant passage from HB4178...

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Jack Bauer3756d ago

You can cancel a subscription through the game very easily.