80°

Update: Rockstar Has “Taken Steps to Remedy” Poor Customer Support

GamersNexus: "Following publication of our investigative report that outed inexplicably poor call center performance, Rockstar reached-out to us with redoubled efforts to resolve uprooted support concerns. Yesterday's feature piece primarily highlighted a hangup policy – support agents claimed a “requirement” to hang-up on phone-in customers immediately after reading from a script. This occurred upon calling for status updates on tickets, which were consistently met with the same response."

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gamersnexus.net
DanteVFenris6663290d ago

Well why would you need to contact rockstar in the first place.... I'm sure there not concerned in the very few if any call. And people do its ussually just bitching which in sure rock star has better things to do

SnakeCQC3290d ago

People's rockstar accounts have been compromised.......

DanteVFenris6663290d ago

OH WHAT REALLY??? so what? hahahaha. Unless they have there credit card info which i have gta and havent needed to do that.

Gran Touring3290d ago

Because something like 3000 accounts were hacked and those people cannot play the game.

SunnyZ3290d ago

Yeah, what is with that?
Why only a few thousand accounts?

If the database was properly compromised surely they would have gotten more accounts than a measly few thousand.

I just think these fools were phished with fake links asking them to sign in.

Sure, they still need support, but how can you support people who blindly follow links and enter their sensitive info.

Lon3wolf3289d ago

3000 accounts were accessed by information from other sites i.e. using the same password/username on a few sites. Rockstar maintain they have no breach their end, time will tell if that is the case but seeing as the number accessed is small compared to the amount of users registered this is quite plausible.

spacedelete3290d ago

you do know Rockstar just send you automated replies right ? i asked them pleny of times if they have any plans for GTAV DLC and just reply "thanks for the suggestion" over and over again.

pompombrum3290d ago

Ask stupid things, expect stupid responses. You really think they are going announce DLC by telling their customer support employees?

1nsomniac3290d ago (Edited 3290d ago )

Despite how great they are at creating games. Rockstars customer service has always been the worst. I don't really see that ever changing unfortunately.

comebackkid98913290d ago

Rather they take steps to support poor Remedy

WizzroSupreme3289d ago

They should really just think about training their people better.

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160°

GTA 5’s cut “James Bond Trevor” DLC was already part-shot, actor says

The GTA 5 Agent Trevor DLC episode could have been a real treat for fans on PlayStation and Xbox, before it was scrubbed sometime before 2017.

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theloadout.com
Killer2020UK3d ago

More interested in money than giving fans what they want. Such a shame

CrimsonWing693d ago

With the amount of money they generated, I just don’t understand the scrubbing of this. It would’ve been fantastic for fans.

Profchaos3d ago

I really want to know who drove the decision to focus on multiplayer was it Rockstar or take two.

Because when online started taking off many of the studio leads began having falling outs and leading including a founder

Demetrius2d ago

Ikr mfs that greedy it's ridiculous

andy853d ago

This makes me sad. Trevor was one of my favourite characters in gaming

Demetrius2d ago

One of the reason I believe once gta 6 release, most of us thoroughly play it, enjoy the world they crafted then after that no offline support, no dlc at all

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50°

Grand Theft Auto V PC Optimized: Best Graphics Settings in 2024

Grand Theft Auto V was released on PC on the 14th of April 2015. That means the game will be nine years old in four days, and it’s still among the most-played titles on Steam. With a 24-hour peak of 145K players, it’s as popular as Baldur’s Gate 3, Apex: Legends, and Destiny 2.

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pcoptimizedsettings.com
310°

Ex-Rockstar Dev Finally Explains Why Small Planes Randomly Crashed in GTA San Andreas

Former Rockstar Games Technical Director Obbe Vermeij has finally revealed why some planes would randomly crash in GTA: San Andreas.

Profchaos20d ago

This fly by feature was on the cutting room floor due to the random plane crashes and it's one of those things I'm so thankful made it into the final version as these random fly by and crashes make the world seem more alive on the extremely limited PS2 hardware you needed everything you could possibly get in a open world to convey that feeling.

And accross hundreds of hours of gameplay I probably died around 3 times as a result of these fly by failures but I loved every time it happened

isarai20d ago (Edited 20d ago )

It made the world feel more human, and honestly kinda insane that even today with all these open world games, almost no one can capture that like R* even when compared to their ps2 games

Skuletor18d ago

Lol, I remember those. I vaguely remember dying from one crashing into my car once too.