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Yes, Valve Knows They're Terrible At Talking To Fans

Valve does a lot of things right, but they also have a reputation for leaving fans in the dark. What's going on with Counter-Strike updates or Steam Greenlight's brokenness or Half-Life 3? We rarely find out until release day. This leads to fans who are confused at best, pissed at worst. Valve knows, and they agree that they need to do better.

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steamed.kotaku.com
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