980°

This is why Sony is awesome

This is how you treat your customers.

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ps4daily.com
Aloy-Boyfriend3354d ago (Edited 3354d ago )

Incoming hater denial comment, ''Lol PS4daily saying Sony is awesome.''

Credit where is due, this is customer service well done.

Wingsfan243354d ago

Well, I mean, Sony being ethical should be applauded, but on the other hand it should be expected..by all businesses.

Naga3354d ago (Edited 3354d ago )

Sony is awesome because they upheld their end of the PS Plus contract?

You know, it's a real indictment of the industry when we find ourselves praising companies for fulfilling their legal obligations.

PoSTedUP3354d ago

they gave me a full 60$ refund almost a year ago because i Accidentially bought Grid2 digitally. i felt like i got treated better than i should have.

ninsigma3354d ago

@Naga
I think that this something that can be found across every industry. All companies now a days are trying to get away with as much as they possibly can at the expense of the consumer. While you are correct in saying they fulfilled their legal obligations and this should be service as standard, but this isn't seen across the board, so it needs to be acknowledged when it happens and when companies do the opposite, take action. It's the only way they'll learn. Somewhere along the line consumers have forgotten who's the boss. That it is us who are keeping them in business.

Army_of_Darkness3354d ago (Edited 3354d ago )

Sony is awesome because of their random flash sales :-D I get like 3-5 good games for like $30! As a budget gamer, the PS4 is the way to go baby yeah!

pivotplease3354d ago (Edited 3354d ago )

Agreed about the flash sales. Nintendo and MS don't have nearly as many sales and they tend to be not as good. I say this as someone who hunts sales on a daily. MS occasionally pulls out a decent sale (only in the past year mostly) that might have a game or two cheaper, but if I go through my purchases I can say that I've gotten over 30 games for like 100 bucks. My favourites were GoW Ascension for $18 the year it came out and KZ Merc for $9 the same season it came out. There's a reason my backlog includes about 100 games and it's not only because of PS+.

magiciandude3354d ago

Let's face it, it is required by law for Sony to do this. Credit goes to the government as well. Just saying...

Azzanation3354d ago

So a Sony site praising there own service by ripping you off $5 then refunding you $5 is considered great service?

Great service isn't ripping you off at all from the start. Sorry to turn this into a hate post but honestly why are gamers so easily pleased with what they read on the net.

AndrewLB3354d ago

Since when is it considered "awesome" for a company to refund money they overcharged you for? Keeping the money could have landed them in court once people got their credit card statements and saw they overpaid.

I would only agree with the "awesome" statement if they not only refunded the $5, but offered the person a 10% discount on their next PSN purchase as an apology for the inconvenience.

I bet there is at least one person out there who was overcharged that $5 and as a result, had their account overdrawn and then fined $30+.

Also, the offering of 10% on their next purchase is just smart business since it encourages additional spending.

XisThatKid3353d ago (Edited 3353d ago )

Saddly Sony could have easily gotten away with doin nothing for compensation save for a few hundred thousand negative comments on various sites around the net but no real damage. Aside if its true by law to compensate of course.
I am so glad they did this and there is notbing wrong with those that feel grateful for a company compensating for a service they provide that has been compromized or for ANY reason.
I love plus and off line and on I benefit from my investment. THAT is what I consider awesome.

+ Show (8) more repliesLast reply 3353d ago
RealisticGamer3354d ago

Personally I find Sony's customer service to be very hit and miss, I once bought a 1 year ps+ membership from a local store which ended up not working, the local store (which i now refuse to shop at) wouldn't do anything to help me because "i had no way of proving I didn't already use it" so i contacted Sony and they were very quick to sort it out, and actually just ended up adding the 1 year membership to my account. But then, i was having an issue with my dualshock recently (grips wearing off the thumbpads) which seems to be a known issue and they were giving me the run around and were the opposite of helpful, saying i'd have to pay for repairs because it was damaged by improper use and i have to pay shipping as well and it was quite frustrating. It seems to have a lot to do with who you deal with.

ninsigma3354d ago

Yeah you're right that it's all about who you deal with that's on the other end of the phone or email. No company can get it right every time. Though I feel like several people would come across the same issue you had with them over the dualshock thumb sticks. They had a thing where if you returned a controller that came with the ps4 due to thumbsticks wearing out within the ps4's first year they would change it for free. But It's been over a year now, so you'd probably be very lucky for someone at Sony to give you a free one.

Gazondaily3354d ago

Not a fan of Sony's customer service at all. I'm still having trouble with dealing with them regarding my Xperia Z3. Ah well, I hope I'm in the minority.

NuggetsOfGod3353d ago (Edited 3353d ago )

Here is an actual cool story ..
http://kotaku.com/gabe-newe...

I still think the Gabe Newell story is the best customer service story this month.

Not everyday the ceo himself contacts you to help.

That would be like kaz giving you guys customer service which would never happen lol

Christopher3354d ago (Edited 3354d ago )

Because they did their job?

Yay! Go Sony! You did your job!

/confused

Edit: Just FYI, they're required by law to refund money that was overcharged to a customer...

Nineball21123354d ago

Hey, don't make me mark you for trolling...

o_O

#tryingtobeamusing

Death3354d ago

Not many people are aware of the laws in place to prevent customers from being overcharged. We simply need to look at the $4 million dollar settlement by Target this week to see what happens when customers pay more than the advertised price. Sony is awesome for many reasons. Overcharging a customer and then refunding the difference isn't one of the reasons.

DragonKnight3354d ago

Honestly I don't even know why this article was submitted AND approved. This is a few sentences of some random person's unsolicited customer service experience. Why would people care to read about this? It'd be a story if Sony not only refunded the money, but offered him something more for the mixup, but as it stands this is a non-story.

Pogmathoin3354d ago

Lol, they made a mistake, fixed it.... awesome? No, they should have done due diligence to make sure it did not happen.... same goes for any company.....

XanderZane3354d ago

There shouldn't have been an apology because there shouldn't have been a mistake to begin with. No issues means awesome service. Sure it's good that they caught their mistake though. Now I'm wondering if any of these mistakes were actually missed. Sigh....

3353d ago
+ Show (3) more repliesLast reply 3353d ago
Relientk773354d ago

I'm glad they do this, and respect their customers

3354d ago Replies(3)
Neonridr3354d ago (Edited 3354d ago )

I guess the $64,000 question is, did the PS customer service automatically do this? Or did the user have to send in a report first?

-EDIT- actually the article claims that it came directly from their end, so that answers my question there.. if only I read it properly the first time.. lol

Insomnia_843354d ago (Edited 3354d ago )

Did you read the article???

Edit - never mind.

Dannycr3354d ago

It was automatic. I got it like last week and did not have to report anything.

Neonridr3354d ago

Glad to hear that it was smooth and easy.

lameguy3354d ago

It's possible that some other user had already alerted them to this fact and they just bulk refunded everyone.

Remember also that as soon as a human becomes involved in support, it costs a company a lot of money. It's in everyone's best interest for their support to take pre-emptive action across the user base to reduce call volume.

Palitera3354d ago

Slightly off, but... How much does it cost?

Show all comments (99)
280°

Sony Taps Bungie's Head of Revenue to Lead Live-Service Games

Sony has recruited Bungie's head of revenue Jaremy Rich to head up its live-service gaming division, Rich has announced on social media.

Read Full Story >>
techraptor.net
ChasterMies14d ago

Please do not put Destiny’s monetization into Sony’s first party games. The monetization is what’s driving players away from Destiny.

just_looken14d ago

The new temp boss is the sony cfo bean counter so i can see this being a thing get every penny.

Cacabunga14d ago

PlayStation officially losing it.. fans will never support gaas games

just_looken14d ago

@car

The new boss did a interview in japan he wants to tap into the mobile market like nintendio so he give 0 fucks about gamers/fans

https://www.pushsquare.com/...

Redemption-6414d ago

@Cacabunga
You only speak for you and those who think like you, but most fans will support what they want. Playstation and PC fans are literally supporting Helldivers 2 and that is a gaas. Maybe you wouldn't, but many more would if they like it.

Huey_My_D_Long14d ago

@Redemption-64
Look, Im not making any judgement calls about this guy, but I will say that Helldivers 2 GaaS model is unique to Helldivers, and legit the only other game I can think of thats similiar was the Avengers game except HD2 pass is still better.
The fact that you can earn in game currency in a way that doesnt make you feel like you have to grind forever, as well you being able work on that pass that you bought...on your own time without a time limit...that right there is fucking huge to me, and I can't name any game other than avengers that avoided trapping players with FOMO logic...I think GaaS on HD2 shouldn't be compared to the rest of the industry...it should be copied.

Einhander197214d ago

Cacabunga

Helldivers 2...

Redemption-64

In Europe it's a 60 40 split favoring PC.
In the US its a 60 40 split favoring PS5.

So PlayStation owners supported the game just fine, it's not getting carried by PC or anything like that.

FinalFantasyFanatic14d ago

@just_looken,
I'm perfectly fine with the way Nintendo entered the mobile market, I never touched their mobile games, meanwhile, the console/handheld stayed the way it is. As for being a bean counter, he's probably going to reel in these massive budgets that Sony's studios have had lately, I haven't played Spiderman 2, but I cannot see how they almost tripled the budget for that game.

@Redemption-64,
That's an exception to the rule, I'm expecting a lot of these GAAS games from Sony to fail, to be fair, they only need a few to succeed, but I would have preferred that they put more of their resources into other types of games.

+ Show (3) more repliesLast reply 14d ago
DivineHand12514d ago

True their monetization is driving players away and at the same time, their decision to chop out content and convoluted systems is keeping new players away from the game.

Joe91314d ago

I don't think that will happen based on how things worked out at Naughty Dog now that we know what we do, seems they had the option to fully commit to live service games or stay making single player experences so they gave up on their live service game. We are not sure how things came about with Bend making a live service game but I hope that was not a forced situation. Sony doesnt seem like they are forcing studios to switch up but we will see, Sony's bread and butter is single player games it is how they dominated the console market.

Obscure_Observer14d ago

Yeah, I though Sony learned something from all their failures in the LS segment under Bungie´s disastrous leadership and supervision which led to games been cancelled, studios closed and all the people laid off.

Looks like Bungie still plays a major role in Sony´s LS initiative and Sony is not backtracking on their GaaS plans.

S2Killinit14d ago (Edited 14d ago )

Are we forgetting that Destiny is also a highly successful franchise? I feel like that definitely deserves mention here.

Besides, there is no reason why a person cant learn from past experiences.

Joe91313d ago

I agree, people act as if Destiny flopped when it came out lol it took 9 to 10 years for the numbers to fall yet people are still playing it add the success of Helldivers 2 no wonder Sony is going forward down this path.

S2Killinit13d ago

Personally, I see no problem with Sony also having service games as long as they make good ones, and more importantly they deliver the AAA story driven games that they are known for. So yeah, I agree 100% with you.

+ Show (2) more repliesLast reply 13d ago
Christopher14d ago

I mean, this person made some pretty bad decisions at Bungie. I hope they've learned from them because I definitely don't see those type of ideas as good for PlaySation in general.

CrimsonWing6913d ago (Edited 13d ago )

Honestly, what’s to learn from? How to make people happily continuously dump money into a single game over its life-time? Buy season passes continuously for several years with a smile on our faces?

GaaS is a design decision that is everything wrong with this industry. The fact that Helldivers 2 did so well and people defend the monetization because it was $40 and is a fun game, scares the sh*t out of me to see that the door is open and all shift will probably be to replicate that in future games. We already know the ROI for traditional game dev cost isn’t doing it for them.

I thought with Jimbo leaving we’d see a change for the better… I’m not so sure now.

S2Killinit13d ago

Service games are being offered by everyone. Sony cannot afford to only create single player AAA games. No one can. They already said they will be doing both.

Abnor_Mal14d ago (Edited 14d ago )

Ps5 gamers in 2023 seemed to play more live service types of games, so regardless to how people feel about them, numbers don’t lie and Sony is going where the money is. I mean look at the excitement around Helldivers2, people are showing that they want live service games.

Christopher14d ago

They play long-time existing live service games like CoD, Fortnite, Apex Legends, Destiny 2, and the like. Mass majority of new live service games are considered failures and aren't moving gamers away from older games.

just_looken14d ago

Yep the huge issue with live service is they need paid players along with a reason to play them.

You forgot mobile market that also taps into that player base as well as the eve online style games there is only a certain amount of krakens/whales blind supporters compared to the amount of live service games we have its not sustainable math wise.

700 restaurants making food for every seat for 1000-3000 eaters just does not work out

Einhander197214d ago (Edited 14d ago )

Christopher

I am not a big live service fan and literally own zero of the games you listed, but that is not true, unless you call games that aren't the top games to be failures.

There are tons of live service games that are profitable.

Games don't have to be the biggest game ever they just need to make more than they cost.

I challenge you to show professionally prepared data that shows that more live service games fail than make enough to keep going.

Because all the data that I have seen shows that live service is less of a gamble than making a big AAA budget game which needs to survive off retail sales.

FinalFantasyFanatic14d ago

I sometimes wonder if we're at saturation point, where it's hard for a new game to join those ranks unless it's particularly exceptional, people only have so much time and money to devote to these types of games.

romulus2314d ago

Correction, they have no issue playing good live service games

shinoff218314d ago

Lol it's not even a quarter of the ps5s sold. Helldivers may have been a hit but let's not say most are enjoying it because truth is most(the real most ) don't care about it.

S2Killinit13d ago (Edited 13d ago )

I play what is fun. If a live service game is good I’ll play it as long as its not a money scheme which Helldivers is not.

And Im a single player gamer.

mastershredder14d ago

How do you kill a franchise that already been killed?
Destiny’s grind, cash-in-on-playbass-cha-Ching, and pop-culture-insertion mainstream-me-too bs totally killed any rep Bungie had. Sony/Bungie, if you are doing this to ward-off players, it’s already working.

crazyCoconuts14d ago

Headline truncated:
"... off a cliff"

Show all comments (43)
80°

Sony May Soon Let You Decide How Much NPCs Talk In Games

Sony has patented to add multiple dialogue modes to let players switch between how many conversations with NPCs they want in the game.

blackblades20d ago

Sony is like the only ones outta the 3 that has atuff like like this pop up changing thing in ways.

just_looken20d ago

Sony in the past has always been first at bat with new ideas/tech but in the end never fully use it or just toss it away.

blackblades20d ago

I think they did use some but yeah most usually never happened but at least they thought about it. Sony seeks things like this and other, Nintendo seek different ways of playing going by there different controler designs and console designs.

just_looken20d ago (Edited 20d ago )

some of the other stuff sony want's/owns never used
https://gamerant.com/sony-p...
https://gamerant.com/sony-p...
https://www.eurogamer.net/s...
https://metro.co.uk/2023/03...
https://decrypt.co/114754/s...

monitor/adjust game difficultly as you play
https://www.techradar.com/g...

Sony nfts
https://www.theblock.co/pos...

Pay ai to play the game for you
https://thebusinessofesport...

Oh all the above last 12 months

I just imagine a evil scientist with test subjects when it comes down to sony recent patent reports.

Kaii20d ago

Will we get dialogue options that won't spoil puzzles in a matter of seconds? :p

280°

Judge rules in PlayStation's favour in $500m patent infringement lawsuit

Genuine Enabling Technology was seeking damages, claiming the tech allowing PlayStation consoles and controllers to communicate infringes its rights.

Read Full Story >>
gamesindustry.biz
S2Killinit22d ago

Big victory for Sony. And a long time coming.

DarXyde22d ago (Edited 22d ago )

Crazy to think the savings from this lawsuit allows them to develop one AAA game.

Make it Bloodborne 2, please and thank you.

21d ago
Profchaos22d ago

Sounds like patent trolling they tried the same thing against Nintendo with the same pattern.

Motion and control input traversing over higher and lower frequencies seperate from each other allowing the controller to do both

Pyrofire9522d ago

Patents suck. Most of them are complete garbage.

Knightofelemia22d ago

So to recoup the money Genuine is going to take on Nintendo or Microsoft next. I hate patent lawyers they are some of the worst bottom feeders out there.

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